At a Glance
- Tasks: Manage clinical administration and support office operations in a dynamic healthcare environment.
- Company: Join the UK's largest online pharmacy with a commitment to patient care and colleague experience.
- Benefits: Enjoy competitive salary, extensive benefits, and a supportive work culture.
- Other info: Flexible hybrid working, 25 days annual leave, and regular social events await you!
- Why this job: Make a real difference in healthcare while developing your career in a vibrant team.
- Qualifications: Previous admin experience, strong communication skills, and proficiency in Microsoft Office required.
The predicted salary is between 28000 - 28000 £ per year.
Location: We operate a hybrid schedule, meaning 3 days a week in the office based at London W1U 2AU
Salary: £28000 per annum plus extensive benefits
Contract type: Permanent
Employment type: Full time
Working hours: 37.5 hours per week, Monday to Friday 9:00am - 5:30 pm
Do you want to work for the nation’s largest online pharmacy ensuring excellence for all our patients? We’re a market leader in the pharmacy world, with 25 years’ experience, helping over 1.8 million patients in England manage their NHS prescriptions from requests through delivery. We are Great Place to Work certified as we consider colleague experience a top priority every day, and as a certified B Corp we also meet high standards of social and environmental responsibility. Our people are fundamental to our success and ensuring we achieve our vision to be a world leading, patient‑centric digital healthcare provider. We are committed to continuing to develop a positive, open and honest working environment for all.
The Medical & Operations Administrator is a central, cross‑functional role responsible for supporting clinical administration, office operations, finance, and facilities. Acting as a key point of contact for staff, patients, and visitors, this role ensures the smooth day‑to‑day running of both the medical services function and the office environment, maintaining high standards of organisation, communication, and compliance.
Why you’ll love working with us
We believe great people deserve great support. That’s why we offer a benefits package designed to look after your health, finances, career and life outside work.
- Financial security & rewards
- Competitive contributory pension
- Occupational sick pay
- Long‑service awards and refer‑a‑friend bonuses
- Professional registration fees covered (GPhC, NMC, CIPD and more)
- Cycle to Work and Green Car schemes (subject to eligibility)
- Family‑friendly
- Enhanced maternity and paternity pay
- Flexible hybrid working to help balance work and home life
- Health & wellbeing
- Private healthcare insurance at discounted rates (Aviva)
- Employee Assistance Programme and in‑house mental health support
- Access to discounted gym via benefits platform
- Regular health and wellbeing initiatives
- Career growth
- Strong commitment to CPD, training and professional development
- Time off & flexibility
- 25 days’ annual leave, increasing with service
- Buy and sell holiday scheme
- Everyday perks & exclusive discounts
- Employee discount platform
- 25% off health & beauty purchases
- 25% off Pharmacy2U Private Online Doctor services
- Culture & community
- Regular social events throughout the year
What you’ll be doing?
- Manage clinical and patient administration, including GP letters, prescriptions, test results, and urgent clinical correspondence
- Oversee GP record workflows, ensuring accuracy, follow up, escalation, and tracking
- Act as a central liaison between patients, GP practices, and internal clinical teams
- Support office operations and facilities, including visitor management, supplies, deliveries, and meeting coordination
- Provide administrative support to finance, including invoicing and basic financial processes
- Attend meetings, capture actions, and track follow ups to support delivery and accountability
- Support internal events, office culture, and day to day staff needs
- Assist with health, safety, and compliance, including fire safety procedures and onboarding support
Who are we looking for?
- Previous experience in an administrative role, ideally within a healthcare or clinical environment
- Excellent written and verbal communication skills, with the ability to correspond professionally with patients, clinicians, and external partners.
- Strong organisational skills and the ability to manage multiple workstreams simultaneously.
- Proficiency in Microsoft Office Suite, particularly Excel and Outlook.
- High attention to detail and accuracy, especially when handling confidential patient data.
- Confident and welcoming interpersonal skills, able to engage positively with a wide range of people.
- Able to work independently and use initiative to resolve issues as they arise.
What happens next?
When you apply and we find you a good match, we will be in touch to arrange an interview. Applicants must prove they have the right to live in the UK. All successful applicants will be required to undergo a DBS check. Unsolicited agency applications will be treated as a gift. Closing date 26th May 2026 at close of business.
Medical & Operations Administrator in London employer: Pharmacy2U Ltd
Join a leading online pharmacy in London, where we prioritise colleague experience and uphold high standards of social and environmental responsibility as a certified B Corp. Our supportive work culture offers extensive benefits, including competitive pensions, flexible working arrangements, and a strong commitment to professional development, ensuring that you thrive both personally and professionally. With regular social events and a focus on health and wellbeing, you'll find a rewarding environment that values your contributions and fosters growth.
StudySmarter Expert Advice🤫
We think this is how you could land Medical & Operations Administrator in London
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare and pharmacy sectors on LinkedIn. A friendly message can go a long way, and you never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for those interviews! Research common questions for administrative roles in healthcare and practice your answers. We want you to feel confident and ready to showcase your skills when the time comes.
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can keep you fresh in their minds and show that you’re genuinely interested in the role. Plus, it’s a great chance to reiterate why you’d be a perfect fit.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll be one step closer to joining our amazing team at the nation’s largest online pharmacy!
We think you need these skills to ace Medical & Operations Administrator in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Medical & Operations Administrator role. Highlight relevant experience in healthcare or administrative roles, and don’t forget to showcase your organisational skills and attention to detail!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about working with us and how your skills align with our mission. Keep it professional but let your personality come through!
Showcase Your Communication Skills:Since this role involves liaising with patients and clinicians, make sure to demonstrate your excellent written and verbal communication skills. Use clear and concise language in your application to reflect this.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to see all the details about the role and our amazing benefits package!
How to prepare for a job interview at Pharmacy2U Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Medical & Operations Administrator. Familiarise yourself with clinical administration tasks, office operations, and how they contribute to patient care. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Communication Skills
Since this role involves liaising with patients, GP practices, and internal teams, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in previous roles, especially in a healthcare setting. This will highlight your ability to correspond professionally with various stakeholders.
✨Demonstrate Organisational Prowess
The job requires managing multiple workstreams simultaneously, so be ready to discuss your organisational strategies. Bring up specific instances where you successfully juggled tasks or improved processes. This will show that you can handle the fast-paced environment of a medical office.
✨Prepare Questions About Company Culture
Since the company values a positive working environment, prepare thoughtful questions about their culture and team dynamics. This not only shows your interest in the workplace but also helps you assess if it’s the right fit for you. Ask about their commitment to professional development and employee wellbeing initiatives.
