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- Tasks: Lead impactful customer insight projects and deliver actionable recommendations.
- Company: Join the UK's largest online pharmacy with a focus on patient care.
- Benefits: Enjoy competitive salary, hybrid working, and extensive perks including health support.
- Why this job: Make a real difference in digital healthcare while developing your analytical skills.
- Qualifications: STEM degree, strong communication, and experience with data science collaboration.
- Other info: Great career growth opportunities in a supportive, innovative environment.
The predicted salary is between 60000 - 70000 ÂŁ per year.
Location: Leeds, LS15 8GB (hybrid working after training). Salary: £60,000 - £70,000 per annum DOE, plus up to 10% discretionary annual bonus and extensive benefits. Contract: Permanent, Full‑time, 37.5 hours per week.
Do you want to work for the nation’s largest online pharmacy, ensuring excellence for all our patients? We are a market leader in the pharmacy world with 25 years of experience, helping over 1.6 million patients in England manage their NHS prescriptions. We are Great Place to Work certified and consider colleague experience a top priority every day. Our people are fundamental to our success and help us achieve our vision to be a world‑leading, patient‑centric digital healthcare provider. We are committed to developing a positive, open and honest working environment for all.
What you’ll be doing
- Strategic Insight & Commercial Impact: Lead high‑impact insight projects aligned to the Customer Insight Roadmap, ensuring delivery against commercial and customer objectives. Deliver analysis that moves beyond reporting: connecting data to behavioural insight, growth levers, and actionable recommendations. Proactively identify emerging trends, opportunities, or risks through behavioural segmentation, cross‑shop analysis, and forecasting.
- Stakeholder Engagement & Cross‑Functional Collaboration: Act as a trusted insight partner to stakeholders across Marketing, CRM, Digital Experience, Product, Operations, BI, and Data Science. Collaborate with Data Science & Rapier to evolve predictive models (e.g. churn, lifetime value, propensity to cross‑sell) into actionable insight that shapes campaigns, targeting and strategy. Work with BI and Data Engineering teams to ensure the Single Customer View (SCV) and data pipelines are accurate, reliable and leveraged effectively. Facilitate insight sessions and working groups that help non‑technical stakeholders make confident, data‑led decisions.
- Leadership, Coaching & Quality: Lead, mentor and develop a team of three analysts, setting clear expectations for quality, communication and ownership. Provide structured coaching and regular feedback, helping analysts build confidence and strategic thinking. Encourage autonomy while fostering a supportive, learning‑oriented culture that values curiosity and initiative.
- Technical Delivery & Automation: Own and evolve key dashboards, ensuring they are automated, relevant and insight‑ready. Deliver accurate reporting across core KPIs (e.g. cross‑shop, CMD, app usage, activation, retention, and reactivation). Partner with BI and data teams to validate and enhance data quality across internal reporting structures.
- Strategic Alignment & Advocacy: Demonstrate deep understanding and advocacy of the Customer Insight vision, strategy, and roadmap. Contribute to quarterly roadmap planning, prioritisation and delivery reviews. Help the wider business understand how insight and predictive modelling support customer growth and retention.
Who are we looking for?
- Bachelor’s degree or higher in a STEM‑related field (Science, Technology, Engineering, or Mathematics).
- Confident communicator who can lead meetings, shape business questions and influence senior stakeholders.
- Experienced in collaborating with data science teams and applying model outputs (e.g. churn, LTV, segmentation) to real‑world business use cases.
- Strong technical capability in SQL, Tableau/Power BI, and Excel.
- Comfortable operating without rigid briefs, able to define scope, structure analysis and lead delivery.
- Passionate about customer behaviour, retention and data‑led growth.
- Thrives on curiosity, accountability and the challenge of turning data into measurable impact.
Benefits and Perks:
- Occupational sick pay
- Enhanced maternity and paternity pay
- Contributory pension
- Discounted insurance (Aviva)
- Employee discount site
- Discounted gyms via blue‑light card and benefits schemes
- Employee assistance programme
- In‑house mental health support
- Health and wellbeing initiatives
- Social events throughout the year
- Cycle to work scheme
- Green car scheme (subject to minimum earnings)
- Registration fees paid (GPhC, NMC, CIPD etc)
- Long service bonus
- Refer a friend bonus
- Blue light card
- Hybrid working
- Commitment to CPD/training
- 25 days annual leave increasing with service
- Annual leave buy and sell scheme
- Discounts & exclusive offers at The Springs, Leeds
- 25% discount on health & beauty purchases
- 25% discount on Pharmacy2U Private Online Doctor Services
What happens next? Please click apply and if we think you are a good match, we will be in touch to arrange an interview. Applicants must prove they have the right to live in the UK. All successful applicants will be required to undergo a DBS check. Unsolicited agency applications will be treated as a gift.
Lead Customer Insight Analyst in Leeds employer: Pharmacy2U Ltd
Contact Detail:
Pharmacy2U Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Customer Insight Analyst in Leeds
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their mission and values, and think about how your skills align with their goals. This will help you stand out as a candidate who truly gets them.
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of your past work that demonstrate your expertise in customer insights and data analysis. This will show them you’re not just talking the talk but can walk the walk too.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Plus, it shows your enthusiasm for the role and the company.
We think you need these skills to ace Lead Customer Insight Analyst in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Lead Customer Insight Analyst role. Highlight your experience with data analysis, stakeholder engagement, and any relevant technical skills like SQL or Tableau. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer behaviour and data-led growth. Share specific examples of how you've turned insights into actionable strategies in previous roles.
Showcase Your Communication Skills: As a confident communicator, you’ll need to lead meetings and influence stakeholders. In your application, give us examples of how you've successfully communicated complex data insights to non-technical audiences. We love a good story!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and we can’t wait to see your application come through. Don’t forget to double-check everything before hitting send!
How to prepare for a job interview at Pharmacy2U Ltd
✨Know Your Data Inside Out
As a Lead Customer Insight Analyst, you'll be expected to connect data to behavioural insights. Brush up on your SQL, Tableau, and Excel skills before the interview. Be ready to discuss how you've used these tools in past projects to drive actionable recommendations.
✨Showcase Your Stakeholder Engagement Skills
This role requires collaboration with various teams. Prepare examples of how you've acted as a trusted insight partner in previous roles. Think about specific instances where your insights influenced senior stakeholders' decisions and how you facilitated those discussions.
✨Demonstrate Leadership and Mentoring Experience
You'll be leading a team of analysts, so it's crucial to highlight your leadership style. Share experiences where you've mentored others, set clear expectations, and fostered a supportive culture. Discuss how you encourage autonomy while ensuring quality and communication.
✨Be Ready to Discuss Trends and Insights
The company is looking for someone who can identify emerging trends and opportunities. Prepare to talk about recent trends in customer behaviour that you've noticed and how they could impact business strategy. Show your passion for data-led growth and retention strategies.
