At a Glance
- Tasks: Support patients through calls, emails, and live chat while resolving their issues.
- Company: Join a dynamic healthcare team at a leading organisation in Leeds.
- Benefits: Enjoy competitive salary, flexible working, and extensive health benefits.
- Other info: Great opportunities for professional development and a supportive team environment.
- Why this job: Make a real difference in patients' lives while developing your skills.
- Qualifications: Experience in contact centres and strong communication skills are essential.
The predicted salary is between 26110 - 26110 € per year.
Location: Thorpe Park, Leeds, LS15 8GB (hybrid working when competent)
Salary: £26,110.50 per annum plus extensive benefits
Contract type: Permanent
Employment type: Full time
Working hours: 37.5 hours per week. First 8 weeks of training Monday to Friday 8:30am–5:00pm; thereafter Monday to Friday 8:00am–8:00pm on a 4‑week rotating shift pattern with one Saturday in every four 8:30am–1:00pm.
Start date: Must be able to start on 8th June 2026
Responsibilities
- Supporting patients by providing clear, accurate information across calls, email and live chat
- Taking ownership of patient issues and ensuring they are resolved fully and accurately
- Handling patient complaints professionally and working towards a fair and timely resolution
- Working closely with internal teams such as Surgery, Dispensing, Dispatch and Pharmacy to resolve queries
- Managing and updating patient account information using internal systems (CDB), Excel and Outlook
- Managing high volumes of live chat, calls and emails while maintaining fast, accurate typing and high‑quality responses
- Using problem‑solving and critical thinking to identify solutions and improve patient experience
- Contributing to a positive, friendly and supportive team environment
Qualifications
- Experience working in a contact centre environment
- Strong background handling high volumes of calls, emails and live chat enquiries
- Proven experience in complaint handling and resolution
- Excellent verbal and written communication skills with strong attention to detail
- Confident using multiple systems and comfortable learning new technical tools
- Strong empathy, emotional intelligence and the ability to de‑escalate challenging situations
- Effective time‑management, organisation and resilience in a fast‑paced environment
- A proactive, solutions‑focused approach with the ability to work collaboratively across teams
Applicants must prove they have the right to live in the UK. All successful applicants will be required to undergo a DBS check.
Benefits
- Competitive contributory pension
- Occupational sick pay
- Long‑service awards and refer‑a‑friend bonuses
- Professional registration fees covered (GPhC, NMC, CIPD and more)
- Cycle to Work and Green Car schemes (subject to eligibility)
- Enhanced maternity and paternity pay
- Flexible hybrid working to help balance work and home life
- Private healthcare insurance at discounted rates (Aviva)
- Employee Assistance Programme and in‑house mental health support
- Access to discounted gym memberships via Blue Light Card and benefits schemes
- Regular health and wellbeing initiatives
- Strong commitment to CPD, training and professional development
- 25 days’ annual leave, increasing with service
- Buy and sell holiday scheme
- Blue Light Card and employee discount platform
- Exclusive discounts at The Springs, Leeds
- 25% off health & beauty purchases
- 25% off Pharmacy2U Private Online Doctor services
- Regular social events throughout the year
As part of the recruitment process, candidates will be invited to attend an assessment centre at Thorpe Park on Thursday, 28th May at 12:00 pm. Please ensure you are available to attend.
Customer Care Advisor in Leeds employer: Pharmacy2U Ltd
Join our dynamic team as a Customer Care Advisor at our Thorpe Park location in Leeds, where we prioritise employee well-being and professional growth. Enjoy a competitive salary alongside extensive benefits, including flexible hybrid working options, comprehensive training, and a strong commitment to continuous professional development. Our supportive work culture fosters collaboration and innovation, making it an ideal environment for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Advisor in Leeds
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help you tailor your answers and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are with your responses, the more confident you'll feel during the actual interview.
✨Tip Number 3
Don’t forget to prepare some questions for them! Asking insightful questions shows that you’re engaged and keen to learn more about the role and the company culture.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about joining the team.
We think you need these skills to ace Customer Care Advisor in Leeds
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Care Advisor role. Highlight your experience in contact centres and any relevant skills that match the job description. We want to see how you fit into our team!
Show Off Your Communication Skills:Since this role involves a lot of interaction with patients, it's crucial to demonstrate your excellent verbal and written communication skills. Use clear and concise language in your application to reflect how you would communicate with our patients.
Highlight Problem-Solving Abilities:We love candidates who can think on their feet! Share examples of how you've successfully handled complaints or resolved issues in the past. This will show us that you have the critical thinking skills we’re looking for.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Pharmacy2U Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Care Advisor. Familiarise yourself with the key tasks like handling patient queries and managing complaints. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Practice Your Communication Skills
Since this role involves a lot of communication, practice articulating your thoughts clearly and concisely. You might want to rehearse common interview questions related to customer service scenarios. This will help you feel more confident and ensure you convey your experience effectively.
✨Showcase Your Problem-Solving Abilities
Prepare examples from your past experiences where you've successfully resolved customer issues or complaints. Highlight your critical thinking and how you approached these situations. This will illustrate your proactive, solutions-focused approach that the company values.
✨Emphasise Team Collaboration
The job requires working closely with various internal teams, so be ready to discuss how you've collaborated with others in previous roles. Share specific instances where teamwork led to successful outcomes, showcasing your ability to contribute to a positive team environment.
