At a Glance
- Tasks: Lead change management processes and ensure seamless delivery of projects.
- Company: Join the UK's largest online pharmacy with a commitment to excellence.
- Benefits: Enjoy competitive pay, flexible working, and extensive health perks.
- Other info: Be part of a supportive culture with regular social events and career development opportunities.
- Why this job: Make a real impact in digital healthcare while growing your career.
- Qualifications: Experience in IT change management and strong communication skills required.
The predicted salary is between 35000 - 45000 € per year.
Location: We operate a hybrid schedule, meaning 2-3 days a week in the office based at Thorpe Park, Leeds.
Salary: £ DOE plus extensive benefits
Contract type: Permanent
Employment type: Full time
Working hours: We work on a core hours principle. Our core hours are 09:30 - 16:00; you can work around these to suit you!
Do you want to work for the nation’s largest online pharmacy ensuring excellence for all our patients? We’re a market leader in the pharmacy world, with 25 years’ experience, helping over 1.8 million patients in England manage their NHS prescriptions from request through to delivery. We are Great Place to Work certified as we consider colleague experience a top priority every day, and as a certified B Corp we also meet high standards of social and environmental responsibility. Our people are fundamental to our success and ensuring we achieve our vision to be a world leading, patient‑centric digital healthcare provider. We are committed to continuing to develop a positive, open and honest working environment for all. Our tech teams keep us running 24/7 to make sure all our patients get world class service. To support that, this role may include participation in an out‑hours rota as required by the business. We operate fair scheduling process as well as additional compensation for all on call periods.
The Change Lead plays a critical role in driving safe, seamless delivery into production, ensuring every change is released with clarity, control, and confidence. Working closely with Service Operations and Development teams, the role owns the end‑to‑end change lifecycle, bringing structure, visibility, and pace to how changes are planned, managed, and delivered. With a strong focus on continuous improvement, the role champions best practice across change management and release processes, refining the route to live, reducing risk, and enabling teams to deliver high‑quality change efficiently across the business.
Why you’ll love working with us
We believe great people deserve great support. That’s why we offer a benefits package designed to look after your health, finances, career and life outside work.
- Financial security & rewards
- Competitive contributory pension
- Occupational sick pay
- Long‑service awards and refer‑a‑friend bonuses
- Professional registration fees covered (GPhC, NMC, CIPD and more)
- Cycle to Work and Green Car schemes (subject to eligibility)
- Family‑friendly
- Enhanced maternity and paternity pay
- Flexible hybrid working to help balance work and home life
- Health & wellbeing
- Private healthcare insurance at discounted rates (Aviva)
- Employee Assistance Programme and in‑house mental health support
- Access to discounted gym memberships via Blue Light Card and benefits schemes
- Regular health and wellbeing initiatives
- Career growth
- Strong commitment to CPD, training and professional development
- Time off & flexibility
- 25 days’ annual leave, increasing with service
- Buy and sell holiday scheme
- Everyday perks & exclusive discounts
- Blue Light Card and employee discount platform
- Exclusive discounts at The Springs, Leeds
- 25% off health & beauty purchases
- 25% off Pharmacy2U Private Online Doctor services
- Culture & community
- Regular social events throughout the year
- Partner with the Service Operations Manager and Development leads to establish and maintain an effective Change Advisory Board (CAB) process aligned to business needs
- Continuously identify and drive improvements across change processes and broader workflows that impact delivery
- Own and manage CAB processes, working across departments to ensure consistent understanding, adoption, and adherence
- Support the IT function through training, coaching, and mentoring in change management best practices
- Oversee the full change lifecycle, ensuring clear communication, visibility, and alignment across the business
- Collaborate with the Service Transition team to ensure all new projects are onboarded in line with change and release processes
- Adhere to all legal, ethical, professional, and organisational standards
- Work cross‑functionally with key teams including customer service, purchasing, operations, and pharmacists
- Contribute to a positive, collaborative, and supportive working environment
- Practical experience in IT change management
- Experience running and governing Change Advisory Board (CAB) processes
- Experience designing or improving change and release frameworks
- Strong hands‑on experience with Jira Service Management
- Understanding of service transition processes
- Experience in change scheduling and release coordination
- Experience operating in high‑risk or live production environments
- Understanding of ITIL‑based service management principles
- Awareness of risk management and business continuity practices
- Ability to produce reporting and visibility using tools such as Jira and eazyBI
What you’ll be doing?
Who are we looking for?
Applicants must prove they have the right to live in the UK. All successful applicants will be required to undergo a DBS check.
Change Co-Ordinator in Leeds employer: Pharmacy2U Ltd
Join a leading online pharmacy based in Thorpe Park, Leeds, where we prioritise colleague experience and foster a positive, open work culture. With a strong commitment to employee growth through continuous professional development and a comprehensive benefits package, including flexible working arrangements and health support, we ensure our team is well-equipped to thrive both personally and professionally. As a certified B Corp, we uphold high standards of social and environmental responsibility, making this an excellent place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Change Co-Ordinator in Leeds
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Knowing what makes us tick will help you stand out and show you’re genuinely interested in being part of our team.
✨Tip Number 3
Practice your responses to common interview questions. We want to see your personality shine through, so be ready to share your experiences and how they relate to the Change Coordinator role.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email shows your enthusiasm and keeps you fresh in our minds as we make decisions.
We think you need these skills to ace Change Co-Ordinator in Leeds
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Change Coordinator role. Highlight your relevant experience in IT change management and any work with Change Advisory Boards. We want to see how your skills align with what we do!
Showcase Your Achievements:Don’t just list your responsibilities; share specific achievements that demonstrate your impact in previous roles. Use metrics where possible to show how you’ve improved processes or driven change. We love seeing results!
Be Clear and Concise:When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon unless it’s relevant to the role. We appreciate clarity as much as you do!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details about the role right there!
How to prepare for a job interview at Pharmacy2U Ltd
✨Know Your Change Management Stuff
Make sure you brush up on your IT change management principles, especially around the Change Advisory Board (CAB) processes. Be ready to discuss your practical experience and how you've improved change frameworks in previous roles.
✨Show Off Your Collaboration Skills
This role involves working closely with various teams, so be prepared to share examples of how you've successfully collaborated across departments. Highlight any experiences where you’ve facilitated communication and alignment during change processes.
✨Demonstrate Continuous Improvement Mindset
The company values continuous improvement, so think of specific instances where you've identified inefficiencies and implemented changes. Be ready to explain your thought process and the impact of those improvements on the overall workflow.
✨Get Familiar with Tools Like Jira
Since you'll be using tools like Jira Service Management, it’s a good idea to familiarise yourself with them before the interview. If you have experience producing reports or managing change schedules using these tools, make sure to mention it!
