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- Tasks: Help patients with queries via calls, emails, and live chat while resolving issues.
- Company: Join a supportive team in a leading healthcare organisation.
- Benefits: Enjoy competitive pay, flexible working, and great health perks.
- Other info: Opportunities for professional growth and a positive work environment.
- Why this job: Make a real difference in patient care and develop your skills.
- Qualifications: Experience in contact centres and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Working Hours: You will work 37.5 hours per week, with the first 8 weeks of training Monday to Friday from 8:30am to 5:00pm. After training you will work Monday to Friday between 8:00am and 8:00pm on a 4‑week rotating shift pattern with one Saturday in every four from 8:30am to 1:00pm.
Training & Assessment Centre: Applicants will be invited to attend an assessment centre at Thorpe Park on one of the following dates:
- Tuesday, 12th May 2026 at 9:00 am
- Thursday, 14th May at 1:00 pm
Responsibilities:
- Providing clear, accurate information across calls, email and live chat
- Taking ownership of patient issues and ensuring they are resolved fully and accurately
- Handling patient complaints professionally and working towards a fair and timely resolution
- Working closely with internal teams such as Surgery, Dispensing, Dispatch, and Pharmacy to resolve queries
- Managing and updating patient account information using internal systems (CDB), Excel and Outlook
- Managing high volumes of live chat, calls and emails while maintaining fast, accurate typing and high‑quality responses
- Using problem‑solving and critical thinking to identify solutions and improve patient experience
- Contributing to a positive, friendly and supportive team environment
Qualifications:
- Experience working in a contact centre environment
- Strong background handling high volumes of calls, emails and live chat enquiries
- Proven experience in complaint handling and resolution
- Excellent verbal and written communication skills with strong attention to detail
- Confident using multiple systems and comfortable learning new technical tools
- Strong empathy, emotional intelligence and the ability to de‑escalate challenging situations
- Effective time‑management, organisation and resilience in a fast‑paced environment
- A proactive, solutions‑focused approach with the ability to work collaboratively across teams
Applicants must have the right to live in the UK; all successful applicants will be required to undergo a DBS check.
Benefits:
- Competitive contributory pension
- Occupational sick pay
- Long‑service awards and refer‑a‑friend bonuses
- Professional registration fees covered (GPhC, NMC, CIPD, and more)
- Cycle to Work and Green Car schemes (subject to eligibility)
- Enhanced maternity and paternity pay
- Flexible hybrid working to help balance work and home life
- Private healthcare insurance at discounted rates (Aviva)
- Employee Assistance Programme and in‑house mental health support
- Access to discounted gym memberships via Blue Light Card and benefits schemes
- Regular health and wellbeing initiatives
- Strong commitment to CPD, training and professional development
- 25 days' annual leave, increasing with service
- Buy and sell holiday scheme
- Blue Light Card and employee discount platform
- Exclusive discounts at The Springs, Leeds
- 25% off health & beauty purchases
Customer Care Advisor in Colton employer: Pharmacy2U Ltd
Contact Detail:
Pharmacy2U Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Advisor in Colton
✨Tip Number 1
Get ready for that assessment centre! Research the company and the role, and think about how your experience fits in. Practise common interview questions and prepare some examples of how you've handled customer issues in the past.
✨Tip Number 2
Show off your communication skills! During the assessment, be clear and concise when answering questions. Remember, they want to see how you interact, so keep it friendly and professional.
✨Tip Number 3
Don’t forget to ask questions! This shows your interest in the role and helps you understand if it's the right fit for you. Think about what you want to know about the team dynamics or the training process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and take the initiative to connect with us directly.
We think you need these skills to ace Customer Care Advisor in Colton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Care Advisor role. Highlight your experience in handling high volumes of calls, emails, and live chats, as well as your skills in complaint resolution. We want to see how you fit into our team!
Show Off Your Communication Skills: Since this role requires excellent verbal and written communication, ensure your application reflects that. Use clear, concise language and check for any typos or errors. We love attention to detail, so make it shine!
Demonstrate Problem-Solving Abilities: In your application, share examples of how you've used problem-solving and critical thinking in past roles. We’re looking for proactive individuals who can think on their feet and improve patient experiences, so let us know how you’ve done this before!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details about the role and our company culture there!
How to prepare for a job interview at Pharmacy2U Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Care Advisor. Familiarise yourself with handling calls, emails, and live chats, as well as complaint resolution. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Practice Your Communication Skills
Since excellent verbal and written communication is key for this role, practice articulating your thoughts clearly. You could even role-play common customer scenarios with a friend to get comfortable with responding to queries and complaints effectively.
✨Showcase Your Problem-Solving Abilities
Prepare examples from your past experience where you've successfully resolved issues or improved processes. Highlight your critical thinking skills and how you can apply them to enhance the patient experience, which is crucial for this job.
✨Be Ready for Teamwork Questions
This role requires collaboration with various internal teams, so be prepared to discuss your experience working in a team environment. Think of specific instances where you contributed positively to a team dynamic or helped resolve conflicts.