At a Glance
- Tasks: Manage patient administration and support office operations in a dynamic healthcare environment.
- Company: Join the UK's largest online pharmacy with a commitment to excellence and social responsibility.
- Benefits: Enjoy competitive salary, flexible working, private healthcare, and generous leave policies.
- Other info: Be part of a Great Place to Work certified team with regular social events.
- Why this job: Make a real difference in patients' lives while growing your career in a supportive culture.
- Qualifications: Experience in administration, strong communication skills, and proficiency in Microsoft Office required.
The predicted salary is between 28000 - 28000 £ per year.
Location: We operate a hybrid schedule, meaning 3 days a week in the office based at London W1U 2AU
Salary: £28000 per annum plus extensive benefits
Contract type: Permanent
Employment type: Full time
Working hours: 37.5 hours per week, Monday to Friday 9:00am - 5:30 pm
Do you want to work for the nation's largest online pharmacy ensuring excellence for all our patients? We're a market leader in the pharmacy world, with 25 years' experience, helping over 1.8 million patients in England manage their NHS prescriptions from requests through delivery. We are Great Place to Work certified and a certified B Corp, meeting high standards of social and environmental responsibility. Our people are fundamental to our success and we are committed to continuing to develop a positive, open and honest working environment for all.
Why you'll love working with us
- Financial security & rewards
- Competitive contributory pension
- Occupational sick pay
- Long‑service awards and refer‑a‑friend bonuses
- Professional registration fees covered (GPhC, NMC, CIPD and more)
- Cycle to Work and Green Car schemes (subject to eligibility)
- Family‑friendly
- Enhanced maternity and paternity pay
- Flexible hybrid working to help balance work and home life
- Health & wellbeing
- Private healthcare insurance at discounted rates (Aviva)
- Employee Assistance Programme and in‑house mental health support
- Access to discounted gym via benefits platform
- Regular health and wellbeing initiatives
- Career growth
- Strong commitment to CPD, training and professional development
- Time off & flexibility
- 25 days' annual leave, increasing with service
- Buy and sell holiday scheme
- Everyday perks & exclusive discounts
- Employee discount platform
- 25% off health & beauty purchases
- 25% off Pharmacy2U Private Online Doctor services
- Culture & community
- Regular social events throughout the year
What you'll be doing?
- Manage clinical and patient administration, including GP letters, prescriptions, test results, and urgent clinical correspondence
- Oversee GP record workflows, ensuring accuracy, follow up, escalation, and tracking
- Act as a central liaison between patients, GP practices, and internal clinical teams
- Support office operations and facilities, including visitor management, supplies, deliveries, and meeting coordination
- Provide administrative support to finance, including invoicing and basic financial processes
- Attend meetings, capture actions, and track follow ups to support delivery and accountability
- Support internal events, office culture, and day to day staff needs
- Assist with health, safety, and compliance, including fire safety procedures and onboarding support
Who are we looking for?
- Previous experience in an administrative role, ideally within a healthcare or clinical environment
- Excellent written and verbal communication skills, with the ability to correspond professionally with patients, clinicians, and external partners
- Strong organisational skills and the ability to manage multiple workstreams simultaneously
- Proficiency in Microsoft Office Suite, particularly Excel and Outlook
- High attention to detail and accuracy, especially when handling confidential patient data
- Confident and welcoming interpersonal skills, able to engage positively with a wide range of people
- Able to work independently and use initiative to resolve issues as they arise
Applicants must prove they have the right to live in the UK. All successful applicants will be required to undergo a DBS check. Unsolicited agency applications will be treated as a gift. Closing date 26th May 2026 at close of business.
Medical & Operations Administrator employer: Pharmacy2U | Certified B Corp
Join a leading online pharmacy in London, where your role as a Medical & Operations Administrator will be pivotal in ensuring excellence for over 1.8 million patients. With a strong commitment to employee wellbeing, competitive benefits, and a culture that fosters professional growth, you'll thrive in a supportive environment that values your contributions and promotes work-life balance through flexible hybrid working arrangements.
Contact Details:
Pharmacy2U | Certified B Corp Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Medical & Operations Administrator
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare and pharmacy sectors on LinkedIn. A friendly message can go a long way, and you never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by practising common questions related to medical administration. Think about your past experiences and how they relate to the role. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Show off your skills! Bring along examples of your work or projects that highlight your organisational abilities and attention to detail. This is your chance to demonstrate why you’re the perfect fit for the Medical & Operations Administrator role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Medical & Operations Administrator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Medical & Operations Administrator role. Highlight any relevant experience in healthcare or administrative roles, and don’t forget to showcase your organisational skills and attention to detail!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about working with us and how your skills align with our mission. Keep it professional but let your personality come through!
Showcase Your Communication Skills:Since this role involves liaising with patients and clinicians, make sure to demonstrate your excellent written communication skills. Use clear and concise language in your application to reflect your ability to correspond professionally.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Pharmacy2U | Certified B Corp
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Medical & Operations Administrator. Familiarise yourself with the key tasks mentioned in the job description, like managing clinical administration and overseeing GP record workflows. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role involves liaising with patients and clinicians, it's crucial to highlight your excellent written and verbal communication skills. Prepare examples from your past experiences where you've successfully communicated complex information or resolved issues. This will give the interviewers confidence in your ability to handle patient correspondence professionally.
✨Demonstrate Organisational Prowess
The ability to manage multiple workstreams is key for this position. Come prepared with specific examples of how you've effectively organised tasks in previous roles. You might want to discuss tools or methods you use to stay on top of your workload, especially if they relate to Microsoft Office Suite, as proficiency in Excel and Outlook is essential.
✨Emphasise Your Attention to Detail
Given the nature of the role, attention to detail is paramount, especially when handling confidential patient data. Be ready to share instances where your meticulousness has made a difference in your work. This could be anything from catching an error in documentation to ensuring compliance with health and safety procedures.
