At a Glance
- Tasks: Manage patient administration and support office operations in a dynamic healthcare environment.
- Company: Join the UK's largest online pharmacy with a commitment to excellence and social responsibility.
- Benefits: Enjoy competitive salary, hybrid working, health perks, and professional development opportunities.
- Other info: Be part of a Great Place to Work certified team with regular social events.
- Why this job: Make a real difference in patients' lives while growing your career in a supportive culture.
- Qualifications: Experience in administration, strong communication skills, and proficiency in Microsoft Office required.
The predicted salary is between 28000 - 28000 £ per year.
Location: We operate a hybrid schedule, meaning 3 days a week in the office based at London W1U 2AU
Salary: £28000 per annum plus extensive benefits
Contract type: Permanent
Employment type: Full time
Working hours: 37.5 hours per week, Monday to Friday 9:00am -5:30 pm
Do you want to work for the nation's largest online pharmacy ensuring excellence for all our patients? We're a market leader in the pharmacy world, with 25 years' experience, helping over 1.8 million patients in England manage their NHS prescriptions from requests through delivery. We are Great Place to Work certified and a certified B Corp, meeting high standards of social and environmental responsibility. Our people are fundamental to our success and we are committed to continuing to develop a positive, open and honest working environment for all.
Why you'll love working with us
- Financial security & rewards
- Competitive contributory pension
- Occupational sick pay
- Long‑service awards and refer‑a‑friend bonuses
- Professional registration fees covered (GPhC, NMC, CIPD and more)
- Cycle to Work and Green Car schemes (subject to eligibility)
- Family‑friendly
- Enhanced maternity and paternity pay
- Flexible hybrid working to help balance work and home life
- Health & wellbeing
- Private healthcare insurance at discounted rates (Aviva)
- Employee Assistance Programme and in‑house mental health support
- Access to discounted gym via benefits platform
- Regular health and wellbeing initiatives
- Career growth
- Strong commitment to CPD, training and professional development
- Time off & flexibility
- 25 days' annual leave, increasing with service
- Buy and sell holiday scheme
- Everyday perks & exclusive discounts
- Employee discount platform
- 25% off health & beauty purchases
- 25% off Pharmacy2U Private Online Doctor services
- Culture & community
- Regular social events throughout the year
What you'll be doing?
- Manage clinical and patient administration, including GP letters, prescriptions, test results, and urgent clinical correspondence
- Oversee GP record workflows, ensuring accuracy, follow up, escalation, and tracking
- Act as a central liaison between patients, GP practices, and internal clinical teams
- Support office operations and facilities, including visitor management, supplies, deliveries, and meeting coordination
- Provide administrative support to finance, including invoicing and basic financial processes
- Attend meetings, capture actions, and track follow ups to support delivery and accountability
- Support internal events, office culture, and day to day staff needs
- Assist with health, safety, and compliance, including fire safety procedures and onboarding support
Who are we looking for?
- Previous experience in an administrative role, ideally within a healthcare or clinical environment
- Excellent written and verbal communication skills, with the ability to correspond professionally with patients, clinicians, and external partners
- Strong organisational skills and the ability to manage multiple workstreams simultaneously
- Proficiency in Microsoft Office Suite, particularly Excel and Outlook
- High attention to detail and accuracy, especially when handling confidential patient data
- Confident and welcoming interpersonal skills, able to engage positively with a wide range of people
- Able to work independently and use initiative to resolve issues as they arise
Applicants must prove they have the right to live in the UK. All successful applicants will be required to undergo a DBS check. Unsolicited agency applications will be treated as a gift. Closing date 26th May 2026 at close of business.
Medical & Operations Administrator in London employer: Pharmacy2U | Certified B Corp
Join a leading online pharmacy in London, where your role as a Medical & Operations Administrator will be pivotal in ensuring excellence for over 1.8 million patients. Enjoy a supportive work culture that prioritises employee wellbeing and professional growth, with extensive benefits including flexible hybrid working, competitive pension schemes, and a strong commitment to continuous development. With regular social events and a focus on community, this is an excellent opportunity to thrive in a rewarding environment.
Contact Details:
Pharmacy2U | Certified B Corp Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Medical & Operations Administrator in London
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare and administrative fields, especially those who work at our company. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by researching common questions for admin roles in healthcare. We want to see your passion for patient care and how you can contribute to our team, so think about examples from your past experiences that showcase your skills.
✨Tip Number 3
Show off your organisational skills during the interview! Bring a portfolio of your previous work or projects that highlight your attention to detail and ability to manage multiple tasks. It’s a great way to demonstrate how you can handle the responsibilities of the role.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email expressing your appreciation for the opportunity can leave a lasting impression. Plus, it shows us that you’re genuinely interested in joining our team!
We think you need these skills to ace Medical & Operations Administrator in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Medical & Operations Administrator role. Highlight any relevant experience in healthcare or administrative roles, and don’t forget to showcase your communication skills and attention to detail!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about working with us at StudySmarter and how your skills align with our mission to provide excellent patient care.
Showcase Your Organisational Skills:In your application, give examples of how you've managed multiple tasks or projects simultaneously. We love candidates who can juggle responsibilities while keeping everything on track!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with StudySmarter.
How to prepare for a job interview at Pharmacy2U | Certified B Corp
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Medical & Operations Administrator. Familiarise yourself with the key tasks like managing clinical administration and liaising with patients and GP practices. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role requires excellent written and verbal communication, prepare examples of how you've effectively communicated in previous roles. Think about times when you had to correspond with patients or clinicians and how you ensured clarity and professionalism in your interactions.
✨Demonstrate Organisational Prowess
Be ready to discuss how you manage multiple workstreams and stay organised. You might want to share specific tools or methods you use to keep track of tasks, especially in a busy environment like healthcare. This will highlight your ability to handle the demands of the role.
✨Prepare Questions About Company Culture
Since the company values a positive working environment, come prepared with questions about their culture and team dynamics. Ask about their commitment to professional development or how they support employee wellbeing. This shows that you’re not just looking for a job, but a place where you can grow and contribute.
