At a Glance
- Tasks: Create an amazing online shopping experience for healthcare products and services.
- Company: Join the UK's largest online pharmacy with a focus on patient care.
- Benefits: Enjoy a competitive salary, hybrid work, and extensive health perks.
- Other info: Be part of a supportive culture with regular social events and career development opportunities.
- Why this job: Make a real difference in digital healthcare while growing your career.
- Qualifications: Experience with eCommerce platforms and a passion for improving user journeys.
The predicted salary is between 30000 - 35000 £ per year.
Location: Leeds, LS15 8GB
We operate a hybrid schedule, 2-3 days a week in the office.
Salary: £30,000 - £35,000 per annum, plus up to a 10% annual discretionary bonus and extensive benefits.
Contract type: Permanent
Employment type: Full time
Working hours: Monday - Friday, 37.5 hours per week. We work on a core hours principle. Our core hours are 09:30 - 16:00; you can work around these to suit you!
Do you want to work for the nation's largest online pharmacy ensuring excellence for all our patients? We're a market leader in the pharmacy world, with 25 years' experience, helping over 1.8 million patients in England manage their NHS prescriptions from request through to delivery. We are Great Place to Work certified as we consider colleague experience a top priority every day, and as a certified B Corp we also meet high standards of social and environmental responsibility. Our people are fundamental to our success and ensuring we achieve our vision to be a world leading, patient-centric digital healthcare provider. We are committed to continuing to develop a positive, open and honest working environment for all.
The eCommerce Category Merchandiser is responsible for delivering a best-in-class online merchandising experience across digital healthcare and online medical services. The role drives commercial performance by optimising product and service journeys, enhancing visibility, and improving conversion through data-led insights. By ensuring online healthcare services are easy to find, understand and access, the role supports a seamless, patient-centric digital experience aligned with the organisation's mission to make healthcare more accessible and convenient.
Why you'll love working with us
- Financial security & rewards
- Competitive contributory pension
- Occupational sick pay
- Long-service awards and refer-a-friend bonuses
- Professional registration fees covered (GPhC, NMC, CIPD and more)
- Cycle to Work and Green Car schemes (subject to eligibility)
- Family-friendly
- Enhanced maternity and paternity pay
- Flexible hybrid working to help balance work and home life
- Health & wellbeing
- Private healthcare insurance at discounted rates (Aviva)
- Employee Assistance Programme and in-house mental health support
- Access to discounted gym memberships via Blue Light Card and benefits schemes
- Regular health and wellbeing initiatives
- Career growth
- Strong commitment to CPD, training and professional development
- Time off & flexibility
- 25 days' annual leave, increasing with service
- Buy and sell holiday scheme
- Everyday perks & exclusive discounts
- Blue Light Card and employee discount platform
- Exclusive discounts at The Springs, Leeds
- 25% off health & beauty purchases
- 25% off Pharmacy2U Private Online Doctor services
- Culture & community
- Regular social events throughout the year
What you'll be doing?
- Deliver effective online merchandising across categories and propositions using the BigCommerce platform
- Maintain website taxonomy, navigation structures, and onsite search functionality
- Ensure accurate product setup, including attributes and supporting data
- Manage and optimise promotional activity to support trading performance
- Improve PDPs and PLPs to enhance user experience and conversion
- Use data insights to implement personalisation, cross-sell and upsell strategies
- Collaborate with commercial teams to ensure product availability and high-quality content
- Partner with digital marketing teams to optimise landing pages and campaign performance
- Monitor and improve key ecommerce metrics (e.g. conversion, add-to-basket, checkout journey)
- Manage and publish website content using CMS tools and support search optimisation activities
Who are we looking for?
- Proven capability in utilising ecommerce platforms and CMS/page builders (e.g. Storyblok, Shopify, Magento) to deliver effective online merchandising
- Strong understanding of ecommerce KPIs (e.g. CVR, AOV, revenue, CTR, add-to-basket) with a clear focus on sales drivers, margins and profitability
- Experience improving PDPs, PLPs and end-to-end customer journeys through UX optimisation and conversion rate optimisation (CRO) techniques
- Hands-on experience with onsite search optimisation, product ranking, and merchandising strategies (e.g. sorting rules, lifecycle management)
- Experience using data and analytics tools (e.g. Google Analytics, dashboards, A/B testing) to drive performance improvements
- Familiarity with promotional tools, trading platforms and agile trading practices (reacting to trends, seasonality, and stock levels)
- Exposure to personalisation and recommendation tools to enhance customer engagement and conversion
- Strong understanding of SEO fundamentals and onsite optimisation to improve product/category visibility
- Confident stakeholder management skills, with experience collaborating cross-functionally (e.g. commercial, marketing, tech teams)
- Strong analytical, technical and communication skills, with proficiency in Excel and a working knowledge of HTML/CSS advantageous
What happens next?
Please click apply and if we think you are a good match, we will be in touch to arrange an interview. Applicants must prove they have the right to live in the UK. All successful applicants will be required to undergo a DBS check. Unsolicited agency applications will be treated as a gift.
Ecommerce Category Merchandiser in Leeds employer: Pharmacy2U | Certified B Corp
Join a leading online pharmacy in Leeds, where we prioritise colleague experience and offer a supportive work culture that champions professional growth. With a hybrid working model, competitive salary, and extensive benefits including private healthcare and generous leave policies, we ensure our employees thrive both personally and professionally while contributing to our mission of making healthcare accessible for all.
Contact Details:
Pharmacy2U | Certified B Corp Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Ecommerce Category Merchandiser in Leeds
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their mission and values, especially since they’re all about patient-centric care. Tailor your answers to show how you align with their goals.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online resources to get comfortable with common questions. The more you practice, the more confident you'll feel when it’s your turn in the hot seat.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Ecommerce Category Merchandiser in Leeds
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the eCommerce Category Merchandiser role. Highlight your experience with ecommerce platforms and any relevant KPIs you've worked with. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about digital healthcare and how you can contribute to our mission. Keep it engaging and personal – we love a bit of personality!
Showcase Your Data Skills:Since this role involves using data to drive performance, make sure to mention any experience you have with analytics tools like Google Analytics. We want to know how you've used data insights to improve online merchandising in the past.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values!
How to prepare for a job interview at Pharmacy2U | Certified B Corp
✨Know Your eCommerce Metrics
Familiarise yourself with key eCommerce KPIs like conversion rates, average order value, and click-through rates. Be ready to discuss how you've used these metrics in past roles to drive performance improvements.
✨Showcase Your Technical Skills
Highlight your experience with eCommerce platforms and CMS tools. If you've worked with BigCommerce, Shopify, or similar, be prepared to share specific examples of how you optimised product listings or improved user journeys.
✨Prepare for Data-Driven Discussions
Since the role involves using data insights for personalisation and optimisation, brush up on your experience with analytics tools like Google Analytics. Be ready to explain how you've leveraged data to enhance customer engagement.
✨Demonstrate Cross-Functional Collaboration
The eCommerce Category Merchandiser will work closely with various teams. Think of examples where you've successfully collaborated with marketing, tech, or commercial teams to achieve a common goal, and be ready to share those stories.
