At a Glance
- Tasks: Lead customer onboarding and ensure a smooth experience for clinics and clients.
- Company: Join the UK's largest online pharmacy with a positive, open culture.
- Benefits: Enjoy competitive salary, flexible working, and extensive health perks.
- Other info: Hybrid work model with great opportunities for professional growth.
- Why this job: Make a real difference in healthcare while developing your career.
- Qualifications: Experience in customer success and strong organisational skills required.
The predicted salary is between 30000 - 35000 € per year.
Salary: £30,000 to £35,000 per annum plus extensive benefits
Contract type: Permanent
Employment type: Full time
Working hours: Core hours 09:30 - 16:00, flexible to suit you
Location: Hybrid schedule – 2‑3 days a week in the office at Thorpe Park, Leeds
We are the nation’s largest online pharmacy, managing NHS prescriptions for over 1.8 million patients in England. As a market leader with 25 years of experience, we offer a positive, open and honest working environment. We are Great Place to Work certified and a certified B‑Corp, meeting high standards of social and environmental responsibility.
Responsibilities
- Coordinate end‑to‑end onboarding activity for clinics and clients, ensuring all steps are tracked, completed and delivered on time
- Act as the primary point of contact for onboarding queries, providing a responsive and professional experience
- Manage onboarding workflows, including documentation, data collection and checklist completion
- Schedule and coordinate onboarding calls, training sessions and follow‑ups with internal and external stakeholders
- Maintain accurate records and trackers for onboarding progress, status and key milestones
- Support the Business Engagement Manager with client relationships and onboarding pipelines
- Ensure all required documentation is complete, accurate and stored appropriately for audit and governance purposes
- Proactively identify delays or gaps in onboarding activity and follow up to keep progress on track
- Support communication and engagement plans, ensuring clinics and clients remain well‑informed throughout the process
- Prepare regular updates and summaries on onboarding progress for internal stakeholders
- Contribute to the continuous improvement of onboarding processes, templates and tools
Qualifications
- Experience in customer success, onboarding and account coordination
- Experience working with external clients, partners or customers
- Experience managing multiple stakeholders and coordinating activity across teams
- Experience maintaining trackers, documentation and process workflows
- Strong organisational and coordination skills, able to manage multiple onboarding activities simultaneously
- Ability to build positive, effective relationships with external partners and internal teams
- Confidence using trackers, CRM systems and documentation tools
- Familiarity with onboarding processes, customer lifecycle management or service delivery environments
- Understanding of regulated or operational environments (desirable but not essential)
Benefits
- Financial security & rewards
- Competitive contributory pension
- Occupational sick pay
- Long‑service awards and refer‑a‑friend bonuses
- Professional registration fees covered (GPhC, NMC, CIPD and more)
- Cycle to Work and Green Car schemes (subject to eligibility)
- Family‑friendly
- Enhanced maternity and paternity pay
- Flexible hybrid working to help balance work and home life
- Health & wellbeing
- Private healthcare insurance at discounted rates (Aviva)
- Employee Assistance Programme and in‑house mental health support
- Access to discounted gym memberships via Blue Light Card and other benefits schemes
- Regular health and wellbeing initiatives
- Career growth
- Strong commitment to CPD, training and professional development
- Time off & flexibility
- 25 days' annual leave, increasing with service
- Buy and sell holiday scheme
- Everyday perks & exclusive discounts
- Blue Light Card and employee discount platform
- Exclusive discounts at The Springs, Leeds
- 25% off health & beauty purchases
- 25% off Pharmacy2U Private Online Doctor services
- Culture & community
- Regular social events throughout the year
If you think you are a good match, we will be in touch to arrange an interview. Applicants must prove they have the right to live in the UK. All successful applicants will be required to undergo a DBS check.
Customer Success Lead in Leeds employer: Pharmacy2U | Certified B Corp
As the nation's largest online pharmacy, we pride ourselves on fostering a positive and inclusive work environment that prioritises employee well-being and professional growth. With a hybrid working model based in the vibrant Thorpe Park, Leeds, our team enjoys flexible hours, extensive benefits including private healthcare and generous leave policies, and a strong commitment to continuous professional development. Join us in making a meaningful impact on the lives of over 1.8 million patients while being part of a certified Great Place to Work and B-Corp organisation.
Contact Detail:
Pharmacy2U | Certified B Corp Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Lead in Leeds
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building connections can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer success and onboarding. Think about your past experiences and how they align with the role. Confidence is key, so rehearse until you feel ready to shine!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the position. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Customer Success Lead in Leeds
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in customer success and onboarding. We want to see how your skills align with the role of Customer Success Lead, so don’t hold back on showcasing relevant achievements!
Show Your Organisational Skills:Since this role involves managing multiple onboarding activities, it’s crucial to demonstrate your organisational prowess. Use specific examples from your past experiences where you successfully coordinated tasks or managed workflows.
Be Personable:As a Customer Success Lead, building relationships is key. In your application, let your personality shine through! Share anecdotes that reflect your ability to connect with clients and stakeholders, showing us you’re not just about the numbers.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Pharmacy2U | Certified B Corp
✨Know the Company Inside Out
Before your interview, take some time to research the company thoroughly. Understand their mission, values, and the services they provide, especially in customer success. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Prepare for Scenario-Based Questions
Given the nature of the Customer Success Lead role, be ready to discuss specific scenarios where you've successfully managed onboarding processes or resolved client issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and concisely.
✨Showcase Your Organisational Skills
Since the role involves managing multiple onboarding activities, highlight your organisational skills during the interview. Bring examples of how you've maintained trackers or documentation in previous roles, and be prepared to discuss any tools or systems you’ve used to keep everything on track.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the onboarding processes, team dynamics, or how success is measured in the role. This shows that you’re thinking critically about how you can contribute and grow within the company.
