At a Glance
- Tasks: Support patients through calls, emails, and live chat while resolving their issues.
- Company: Join a caring team at a leading healthcare provider in Leeds.
- Benefits: Enjoy competitive salary, flexible working, and extensive health perks.
- Other info: Great career growth opportunities and a supportive team culture.
- Why this job: Make a real difference in patients' lives while developing your skills.
- Qualifications: Experience in contact centres and strong communication skills are essential.
The predicted salary is between 26110 - 26110 € per year.
Location: Thorpe Park, Leeds, LS15 8GB (hybrid work when competent)
Salary: £26,110.50 per annum plus extensive benefits
Contract type: Permanent
Employment type: Full time
Working hours: 37.5 hours per week. First 8 weeks of training Monday‑Friday 8:30am‑5:00pm. After training Monday‑Friday 8:00am‑8:00pm on a 4‑week rotating shift with one Saturday every four from 8:30am‑1:00pm.
Start date: Must be able to start 8th June 2026.
Assessment centre dates: Tuesday 12 May 2026 at 9:00am; Thursday 14 May 2026 at 1:00pm.
What you’ll be doing:
- Supporting patients by providing clear, accurate information across calls, email and live chat
- Taking ownership of patient issues and ensuring they are resolved fully and accurately
- Handling patient complaints professionally and working towards a fair and timely resolution
- Working closely with internal teams such as Surgery, Dispensing, Dispatch and Pharmacy to resolve queries
- Managing and updating patient account information using internal systems (CDB), Excel and Outlook
- Managing high volumes of live chat, calls and emails while maintaining fast, accurate typing and high‑quality responses
- Using problem‑solving and critical thinking to identify solutions and improve patient experience
- Contributing to a positive, friendly and supportive team environment
Who are we looking for:
- Experience working in a contact centre environment
- Strong background handling high volumes of calls, emails and live chat enquiries
- Proven experience in complaint handling and resolution
- Excellent verbal and written communication skills with strong attention to detail
- Confident using multiple systems and comfortable learning new technical tools
- Strong empathy, emotional intelligence and the ability to de‑escalate challenging situations
- Effective time‑management, organisation and resilience in a fast‑paced environment
- A proactive, solutions‑focused approach with the ability to work collaboratively across teams
Benefits:
- Financial security & rewards
- Competitive contributory pension
- Occupational sick pay
- Long‑service awards and refer‑a‑friend bonuses
- Professional registration fees covered (GPhC, NMC, CIPD and more)
- Cycle to Work and Green Car schemes (subject to eligibility)
- Family‑friendly
- Enhanced maternity and paternity pay
- Flexible hybrid working to help balance work and home life
- Health & wellbeing
- Private healthcare insurance at discounted rates (Aviva)
- Employee Assistance Programme and in‑house mental health support
- Access to discounted gym memberships via Blue Light Card and benefit schemes
- Regular health and wellbeing initiatives
- Career growth
- Strong commitment to CPD, training and professional development
- Time off & flexibility
- 25 days annual leave, increasing with service
- Buy and sell holiday scheme
- Everyday perks & exclusive discounts
- Blue Light Card and employee discount platform
- Exclusive discounts at The Springs, Leeds
- 25% off health & beauty purchases
- 25% off Pharmacy2U Private Online Doctor services
Culture & community:
- Regular social events throughout the year
Applicants must prove they have the right to live in the UK. All successful applicants will be required to undergo a DBS check.
Customer Care Advisor in Leeds employer: Pharmacy2U | Certified B Corp
As a Customer Care Advisor at our Thorpe Park location in Leeds, you will join a dynamic team dedicated to providing exceptional support to patients. We pride ourselves on fostering a positive work culture that values employee well-being and professional growth, offering extensive benefits such as flexible hybrid working, competitive pension schemes, and comprehensive health support. With a strong commitment to continuous development and a vibrant community atmosphere, we ensure that our employees feel valued and empowered in their roles.
Contact Detail:
Pharmacy2U | Certified B Corp Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Advisor in Leeds
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you apply through our website, mention specific things you admire about us during interviews.
✨Tip Number 2
Practice your communication skills! As a Customer Care Advisor, you'll need to handle calls and chats like a pro. Try role-playing with a friend to get comfortable with common scenarios.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past where you turned a tough situation around. We love candidates who can think on their feet and keep a cool head under pressure.
✨Tip Number 4
Be ready for the assessment centre! Brush up on your time management and organisation skills, as you'll be juggling multiple tasks. Remember, we’re looking for team players who can thrive in a fast-paced environment.
We think you need these skills to ace Customer Care Advisor in Leeds
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Care Advisor role. Highlight your experience in handling calls, emails, and live chats, as well as your skills in complaint resolution. We want to see how you fit into our team!
Show Off Your Communication Skills:Since this role requires excellent verbal and written communication, don’t hold back! Use clear and concise language in your application. We love seeing candidates who can express themselves well, so let your personality shine through.
Highlight Your Problem-Solving Abilities:We’re looking for someone who can think on their feet and tackle challenges head-on. In your application, share examples of how you've resolved issues in the past, especially in a fast-paced environment. This will show us you’re the proactive person we need!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Pharmacy2U | Certified B Corp
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Care Advisor role. Familiarise yourself with the key responsibilities like handling calls, emails, and live chats. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Practice Your Communication Skills
Since excellent verbal and written communication is crucial for this role, practice articulating your thoughts clearly. You could even role-play common customer scenarios with a friend to build your confidence in handling complaints and providing solutions.
✨Showcase Your Problem-Solving Abilities
Prepare examples from your past experiences where you've successfully resolved customer issues. Highlight your critical thinking and how you approached challenges. This will illustrate your proactive, solutions-focused approach that the company values.
✨Be Ready for Technical Questions
As the role involves using multiple systems, brush up on your technical skills. Be prepared to discuss your experience with tools like Excel and Outlook, and express your willingness to learn new systems quickly. This will reassure them of your adaptability in a fast-paced environment.
