At a Glance
- Tasks: Drive seamless change delivery and improve processes across the organisation.
- Company: Dynamic healthcare company focused on innovation and collaboration.
- Benefits: Competitive salary, flexible working, private healthcare, and professional development opportunities.
- Other info: Join a supportive team with regular social events and career growth potential.
- Why this job: Make a real impact in healthcare by enhancing change management processes.
- Qualifications: Experience in IT change management and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Salary: £ DOE plus extensive benefits
Contract type: Permanent
Employment type: Full time
Working hours: We work on a core hours principle. Our core hours are 09:30 - 16:00; you can work around these to suit you! Our tech teams keep us running 24/7 to make sure all our patients get world class service. To support that, this role may include participation in an out‑of‑hours rota as required by the business. We operate fair scheduling process as well as additional compensation for all on‑call periods.
Location: We operate a hybrid schedule, meaning 2‑3 days a week in the office based at Thorpe Park, Leeds.
Role summary: The Change Lead plays a critical role in driving safe, seamless delivery into production, ensuring every change is released with clarity, control, and confidence. Working closely with Service Operations and Development teams, the role owns the end‑to‑end change lifecycle, bringing structure, visibility, and pace to how changes are planned, managed, and delivered. With a strong focus on continuous improvement, the role champions best practice across change management and release processes, refining the route to live, reducing risk, and enabling teams to deliver high‑quality change efficiently across the business.
Responsibilities:
- Partner with the Service Operations Manager and Development leads to establish and maintain an effective Change Advisory Board (CAB) process aligned to business needs
- Continuously identify and drive improvements across change processes and broader workflows that impact delivery
- Own and manage CAB processes, working across departments to ensure consistent understanding, adoption, and adherence
- Support the IT function through training, coaching, and mentoring in change management best practices
- Oversee the full change lifecycle, ensuring clear communication, visibility, and alignment across the business
- Collaborate with the Service Transition team to ensure all new projects are onboarded in line with change and release processes
- Adhere to all legal, ethical, professional, and organisational standards
- Work cross‑functionally with key teams including customer service, purchasing, operations, and pharmacists
- Contribute to a positive, collaborative, and supportive working environment
Qualifications:
- Practical experience in IT change management
- Experience running and governing Change Advisory Board (CAB) processes
- Experience designing or improving change and release frameworks
- Strong hands‑on experience with Jira Service Management
- Understanding of service transition processes
- Experience in change scheduling and release coordination
- Experience operating in high‑risk or live production environments
- Understanding of ITIL‑based service management principles
- Awareness of risk management and business continuity practices
- Ability to produce reporting and visibility using tools such as Jira and eazyBI
Benefits:
- Financial security & rewards: Competitive contributory pension, Occupational sick pay, Long‑service awards and refer‑a‑friend bonuses, Professional registration fees covered (GPhC, NMC, CIPD and more), Cycle to Work and Green Car schemes (subject to eligibility)
- Family-friendly: Enhanced maternity and paternity pay, Flexible hybrid working to help balance work and home life
- Health & wellbeing: Private healthcare insurance at discounted rates (Aviva), Employee Assistance Programme and in‑house mental health support, Access to discounted gym memberships via Blue Light Card and benefits schemes, Regular health and wellbeing initiatives
- Career growth: Strong commitment to CPD, training and professional development
- Time off & flexibility: 25 days' annual leave, increasing with service, Buy and sell holiday scheme
- Everyday perks & exclusive discounts: Blue Light Card and employee discount platform, Exclusive discounts at The Springs, Leeds, 25% off health & beauty purchases, 25% off Pharmacy2U Private Online Doctor services
- Culture & community: Regular social events throughout the year
EEO statement: Applicants must prove they have the right to live in the UK. All successful applicants will be required to undergo a DBS check.
Change Co-Ordinator in Leeds employer: Pharmacy2U | Certified B Corp
As a Change Coordinator at our Leeds-based office, you will join a dynamic team that prioritises employee well-being and professional growth. We offer a flexible hybrid working model, competitive benefits including private healthcare and generous leave policies, and a supportive culture that fosters collaboration and continuous improvement. With a strong commitment to training and development, we empower our employees to thrive in their careers while making a meaningful impact on patient services.
Contact Details:
Pharmacy2U | Certified B Corp Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Change Co-Ordinator in Leeds
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at local meetups. We all know that sometimes it’s not just what you know, but who you know that can help you land that Change Coordinator role.
✨Tip Number 2
Prepare for those interviews by practising common questions related to change management. We suggest you come up with examples from your past experiences that showcase your skills in managing change and working with teams.
✨Tip Number 3
Don’t forget to research the company culture! Understanding how they operate, especially around change processes, will give you an edge. We recommend checking out their website and social media to get a feel for their vibe.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search. Let’s get you that Change Coordinator position!
We think you need these skills to ace Change Co-Ordinator in Leeds
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Change Coordinator role. Highlight your experience in IT change management and any relevant skills that match the job description. We want to see how you can bring value to our team!
Showcase Your Experience:When detailing your past roles, focus on your hands-on experience with Change Advisory Boards and any improvements you've driven in change processes. We love seeing concrete examples of how you've made a difference in previous positions.
Be Clear and Concise:Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and experiences. Clarity is key, especially in a role focused on communication and visibility!
Apply Through Our Website:We encourage you to submit your application directly through our website. This way, you’ll ensure it reaches the right people and you’ll get all the latest updates about your application status. Plus, we love seeing applications come through our own platform!
How to prepare for a job interview at Pharmacy2U | Certified B Corp
✨Know Your Change Management Inside Out
Make sure you brush up on your IT change management principles, especially around the Change Advisory Board (CAB) processes. Be ready to discuss your practical experiences and how you've improved change frameworks in the past.
✨Showcase Your Collaboration Skills
This role involves working closely with various teams, so be prepared to share examples of how you've successfully collaborated across departments. Highlight any specific projects where your teamwork made a difference in the change lifecycle.
✨Demonstrate Continuous Improvement Mindset
The company values continuous improvement, so think of instances where you've identified inefficiencies and implemented changes. Be ready to explain your thought process and the impact of those improvements on the overall workflow.
✨Familiarise Yourself with Tools Like Jira
Since the role requires strong hands-on experience with tools like Jira Service Management, make sure you can talk about how you've used these tools in previous roles. Discuss any reporting or visibility techniques you've employed to enhance change management.
