Practice Support Administrator

At Pharmacierge, we are redefining the private pharmacy experience in the UK. Based on Wimpole Street, in the heart of the London Harley Street Medical Area, we work closely with leading private clinicians to deliver a seamless, safe, and highly personalised medication service. Our approach is rooted in clinical excellence, compassion, and innovation. We combine cutting-edge technology with a dedicated team of healthcare professionals to ensure that every patient and prescriber receives the same level of care that we would want for our own families.

Please Note: Applicants must have the Right to Work in the UK as visa sponsorship is not available for this role.

While this is a five-day-a-week role, we are open to candidates who could work between 3-5 days per week. For part-time employees, the salary and holiday entitlement would be adjusted pro-rata accordingly.

We are seeking a meticulous and highly organised Administrator to join our Practice Support Team. As the Practice Support Administrator, you’ll play a vital role in supporting the daily operations and help colleagues deliver an excellent service to clinicians by managing a range of administrative duties.

• Carry out regulatory prescriber registration and licence checks.
• Maintain accurate prescriber records to ensure consistent, high-quality patient care.
• Provide assistance to prescribers with system access and account functionality queries.
• Handle incoming calls, providing accurate information and assistance as required.
• Perform data entry tasks with a high level of accuracy and attention to detail.
• Raise and process invoices in line with established procedures.
• Assist with the preparation, organisation, and packaging of marketing materials for distribution.
• Assist the Practice Support Team with a range of general administrative duties.
• Assist with general office administration.

• Previous administrative experience is essential.
• Proficient in Microsoft Excel.
• Exceptional attention to detail to ensure accuracy.
• Strong verbal and written communication skills, with confidence communicating by phone and digitally.
• Excellent organisational skills and the ability to multitask.
• Effective Time Management and Prioritisation.

• Competitive Salary: £28,000 per annum (dependent on experience).
• Private Medical Insurance: Available after a minimum term.
• 28 Days Annual Leave (including Bank Holidays), increasing with tenure (conditions apply).
• Company-Wide Bonus Scheme: Eligible after a minimum term.
• Government-Approved Share Option Scheme: Available after a minimum term.
• Employee Discounts Platform: Access to a wide range of retail and lifestyle savings.
• Pharmacy Social Events: Regular team-building and social activities.

At Pharmacierge, we use a multi-stage recruitment process for our Pharmacy roles to ensure the best possible fit for both you and our team.

• Stage 1 – Application Review: We’ll review your application (usually within 1-2 working days) to ensure it meets the essential criteria for the role.
• Stage 2 – Telephone Interview: If shortlisted, you’ll be invited to self-schedule a short telephone interview with our Recruitment Coordinator or a senior staff member.
• Stage 3 – On-site Visit: If progressing, you'll be invited to visit our pharmacy for a tour, meet the team, and get a feel for the working environment. You’ll also spend time in the areas relevant to the role to see what a typical day might look like.
• Stage 4 – Final Review: A member of our Senior Leadership Team will review your application and interview feedback. If all criteria are met, we’ll be in touch with a job offer.

Candidates who have not heard from us within one week of Stage 1 (application review) or Stage 2 (telephone interview) should assume, unless advised otherwise, that their application has not been successful.

We’ve found that transparency and time spent on both sides leads to better long-term satisfaction and retention. Our goal is for you to fully understand the role, and for us to understand you, not just on paper, but as a potential colleague.