Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support patients through their prescription journey with empathy and professionalism.
- Company: Pharmacierge, a tech-driven private pharmacy focused on exceptional patient care.
- Benefits: Competitive salary, private medical insurance, 28 days leave, and employee discounts.
- Why this job: Make a real difference in patients' lives while working in a supportive team environment.
- Qualifications: Customer service experience, strong communication skills, and a patient-focused approach.
- Other info: Full-time in-person role with opportunities for professional development and team-building events.
The predicted salary is between 27000 - 37800 £ per year.
At Pharmacierge, we are redefining private pharmacy through innovative technology and a commitment to outstanding patient care. Our ethos is simple: we treat every patient and prescriber with the same care and attention we would offer our own families.
As a key member of our Patient Liaison Team, you will be the first point of contact for patients, offering support over the phone and via email. Your role will be to guide patients seamlessly through their prescription journey, providing reassurance, clarity, and a compassionate touch at every step. With empathy and professionalism at the heart of everything you do, you will play a vital role in ensuring each patient feels valued, supported, and cared for. Join us in shaping the future of private pharmacy with exceptional patient service.
Please Note: Applicants must have the Right to Work in the UK as visa sponsorship is not available for this role.
Work Arrangements: We are currently recruiting for full-time in-person colleagues. Please note that remote work is not available at this time. Full-time roles involve working 42.5 hours per week, including participation in a rotational weekend schedule.
Key Responsibilities:- Answer patient enquiries and address any concerns.
- Keep patients informed about their prescription status, including delivery timelines and any changes.
- Gather patient feedback and share insights to help improve our service.
- Work closely with the pharmacy team to resolve issues and enhance the patient experience.
- Maintain accurate records of patient interactions to ensure consistent, high-quality care.
- Customer service experience, ideally in healthcare.
- Strong communication skills (verbal and written) to explain complex information clearly.
- Empathy and a patient-focused approach to deliver outstanding care.
- A commitment to excellent service and a positive patient experience.
- The ability to stay professional and composed in difficult situations.
- Strong organisational skills and the ability to multitask.
- Great attention to detail to ensure accuracy.
At Pharmacierge, we’re committed to supporting our team with a comprehensive and rewarding benefits package that reflects the value of their contributions:
- Competitive Salary: £27,000 per annum (dependent on experience)
- Private Medical Insurance: Available after a minimum term
- 28 Days Annual Leave (including Bank Holidays), increasing with tenure (conditions apply)
- Company-Wide Bonus Scheme: Eligible after a minimum term
- Government-Approved Share Option Scheme: Available after a minimum term
- Employee Discounts Platform: Access to a wide range of retail and lifestyle savings
- Pharmacy Social Events: Regular team-building and social activities
- Access to training and CPD Opportunities: Ongoing professional development and training support
What to Expect from Our Recruitment Process: At Pharmacierge, we use a multi-stage recruitment process for our Pharmacy roles to ensure the best possible fit for both you and our team.
- Stage 1 – Application Review - We’ll review your application (usually within 1-2 working days) to ensure it meets the essential criteria for the role.
- Stage 2 – Telephone Interview - If shortlisted, you’ll be invited to self-schedule a short telephone interview with our Recruitment Coordinator or a senior staff member.
- Stage 3 – On-site Visit - If progressing, you'll be invited to visit our pharmacy for a tour, meet the team, and get a feel for the working environment. You’ll also spend time in the areas relevant to the role to see what a typical day might look like.
- Stage 4 – Final Review - A member of our Senior Leadership Team will review your application and interview feedback. If all criteria are met, we’ll be in touch with a job offer.
*Candidates who have not heard from us within one week of Stage 1 (application review) or Stage 2 (telephone interview) should assume, unless advised otherwise, that their application has not been successful.
Why this approach? We’ve found that transparency and time spent on both sides leads to better long-term satisfaction and retention. Our goal is for you to fully understand the role, and for us to understand you, not just on paper, but as a potential colleague.
Patient Liaison - Customer Excellence employer: PHARMACIERGE
Contact Detail:
PHARMACIERGE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Liaison - Customer Excellence
✨Tip Number 1
Get to know the company! Before your interview, dive into Pharmacierge's mission and values. Understanding their commitment to patient care will help you connect your experience with their ethos during the chat.
✨Tip Number 2
Practice your communication skills! Since you'll be guiding patients through their prescription journey, role-play common scenarios with a friend. This will help you articulate complex information clearly and confidently.
✨Tip Number 3
Show off your empathy! Think of examples from your past where you've gone above and beyond for customers. Sharing these stories will highlight your patient-focused approach and make you stand out.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Patient Liaison - Customer Excellence
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Patient Liaison role. Highlight any customer service experience, especially in healthcare, and don’t forget to showcase your strong communication skills!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about patient care. Share specific examples of how you've demonstrated empathy and professionalism in previous roles, as this is key for us at Pharmacierge.
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, so make sure to explain your experiences without unnecessary fluff!
Apply Through Our Website: We encourage you to apply directly through our website. This way, your application goes straight to us, and you can be sure it’s seen by the right people. Plus, it’s super easy to do!
How to prepare for a job interview at PHARMACIERGE
✨Know the Company Inside Out
Before your interview, take some time to research Pharmacierge. Understand their mission, values, and the innovative technology they use. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Empathy
As a Patient Liaison, empathy is key. Prepare examples from your past experiences where you've demonstrated compassion and understanding towards patients or customers. This will highlight your ability to connect with patients and provide the outstanding care they deserve.
✨Practice Clear Communication
Since you'll be explaining complex information to patients, practice articulating your thoughts clearly and concisely. You might even want to role-play common patient scenarios with a friend to build your confidence in delivering information effectively.
✨Prepare for Situational Questions
Expect questions that assess how you handle difficult situations. Think of specific instances where you maintained professionalism under pressure. This will demonstrate your problem-solving skills and your commitment to providing excellent service, even when challenges arise.
