Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support patients through their prescription journey with empathy and professionalism.
- Company: Pharmacierge, a tech-driven private pharmacy focused on exceptional patient care.
- Benefits: Competitive salary, private medical insurance, annual leave, and employee discounts.
- Why this job: Make a real difference in patients' lives while working in a supportive team environment.
- Qualifications: Customer service experience, strong communication skills, and a patient-focused approach.
- Other info: Join us for regular social events and ongoing professional development opportunities.
The predicted salary is between 27000 - 37800 £ per year.
At Pharmacierge, we are redefining private pharmacy through innovative technology and a commitment to outstanding patient care. Our ethos is simple: we treat every patient and prescriber with the same care and attention we would offer our own families.
As a key member of our Patient Liaison Team, you will be the first point of contact for patients, offering support over the phone and via email. Your role will be to guide patients seamlessly through their prescription journey, providing reassurance, clarity, and a compassionate touch at every step. With empathy and professionalism at the heart of everything you do, you will play a vital role in ensuring each patient feels valued, supported, and cared for.
Join us in shaping the future of private pharmacy with exceptional patient service.
Please Note: Applicants must have the Right to Work in the UK as visa sponsorship is not available for this role.
Work Arrangements
We are currently recruiting for full-time in-person colleagues. Please note that remote work is not available at this time. Full-time roles involve working 42.5 hours per week, including participation in a rotational weekend schedule.
Key Responsibilities:
- Answer patient enquiries and address any concerns.
- Keep patients informed about their prescription status, including delivery timelines and any changes.
- Gather patient feedback and share insights to help improve our service.
- Work closely with the pharmacy team to resolve issues and enhance the patient experience.
- Maintain accurate records of patient interactions to ensure consistent, high-quality care.
Requirements
We are looking for the following to be demonstrated on your CV, or within the interview process:
- Customer service experience, ideally in healthcare.
- Strong communication skills (verbal and written) to explain complex information clearly.
- Empathy and a patient-focused approach to deliver outstanding care.
- A commitment to excellent service and a positive patient experience.
- The ability to stay professional and composed in difficult situations.
- Strong organisational skills and the ability to multitask.
- Great attention to detail to ensure accuracy.
Benefits
At Pharmacierge, we are committed to supporting our team with a comprehensive and rewarding benefits package that reflects the value of their contributions:
- Competitive Salary: £27,000 per annum (dependent on experience)
- Private Medical Insurance: Available after a minimum term
- 28 Days Annual Leave (including Bank Holidays), increasing with tenure (conditions apply)
- Company-Wide Bonus Scheme: Eligible after a minimum term
- Government-Approved Share Option Scheme: Available after a minimum term
- Employee Discounts Platform: Access to a wide range of retail and lifestyle savings
- Pharmacy Social Events: Regular team-building and social activities
- Access to training and CPD Opportunities: Ongoing professional development and training support
What to Expect from Our Recruitment Process
At Pharmacierge, we use a multi-stage recruitment process for our Pharmacy roles to ensure the best possible fit for both you and our team.
- Stage 1 – Application Review: We will review your application (usually within 1-2 working days) to ensure it meets the essential criteria for the role.
- Stage 2 – Telephone Interview: If shortlisted, you will be invited to self-schedule a short telephone interview with our Recruitment Coordinator or a senior staff member.
- Stage 3 – On-site Visit: If progressing, you will be invited to visit our pharmacy for a tour, meet the team, and get a feel for the working environment. You will also spend time in the areas relevant to the role to see what a typical day might look like.
- Stage 4 – Final Review: A member of our Senior Leadership Team will review your application and interview feedback. If all criteria are met, we will be in touch with a job offer.
Candidates who have not heard from us within one week of Stage 1 (application review) or Stage 2 (telephone interview) should assume, unless advised otherwise, that their application has not been successful.
Why this approach?
We have found that transparency and time spent on both sides leads to better long-term satisfaction and retention. Our goal is for you to fully understand the role, and for us to understand you, not just on paper, but as a potential colleague.
Patient Liaison in London employer: PHARMACIERGE
Contact Detail:
PHARMACIERGE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Liaison in London
✨Tip Number 1
Get to know the company! Before your interview, dive into Pharmacierge's mission and values. Understanding their commitment to patient care will help you connect your experience with their ethos during the chat.
✨Tip Number 2
Practice your communication skills! Since you'll be guiding patients through their prescription journey, role-play common scenarios with a friend. This will help you articulate complex information clearly and confidently.
✨Tip Number 3
Show off your empathy! Think of examples from your past where you've gone above and beyond for customers. Sharing these stories will highlight your patient-focused approach and make you stand out.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Pharmacierge team and shaping the future of private pharmacy.
We think you need these skills to ace Patient Liaison in London
Some tips for your application 🫡
Show Your Empathy: When writing your application, make sure to highlight your empathetic approach. We want to see how you connect with patients and provide that compassionate touch, just like we do at Pharmacierge.
Be Clear and Concise: Use clear language in your CV and cover letter. We appreciate strong communication skills, so explain your experiences in a straightforward way that showcases your ability to convey complex information simply.
Tailor Your Application: Make your application specific to the Patient Liaison role. Mention any relevant customer service experience, especially in healthcare, and how it aligns with our commitment to outstanding patient care.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to join our team.
How to prepare for a job interview at PHARMACIERGE
✨Know Your Stuff
Before the interview, make sure you understand Pharmacierge's mission and values. Familiarise yourself with their approach to patient care and how technology plays a role in their services. This will help you align your answers with what they’re looking for.
✨Showcase Your Empathy
As a Patient Liaison, empathy is key. Prepare examples from your past experiences where you demonstrated compassion and understanding towards patients or customers. This will highlight your ability to connect with patients and provide the support they need.
✨Practice Clear Communication
Since strong communication skills are essential for this role, practice explaining complex information in simple terms. You might even want to role-play common patient scenarios with a friend to get comfortable with articulating your thoughts clearly.
✨Be Organised and Detail-Oriented
During the interview, emphasise your organisational skills and attention to detail. Share specific instances where you successfully managed multiple tasks or maintained accurate records. This will demonstrate your capability to handle the demands of the role effectively.
