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- Tasks: Support patients through their prescription journey with empathy and professionalism.
- Company: Join Pharmacierge, a leader in redefining private pharmacy with innovative technology.
- Benefits: Competitive salary, private medical insurance, and 28 days annual leave.
- Why this job: Make a real difference in patients' lives while working in a supportive team.
- Qualifications: Customer service experience, strong communication skills, and a patient-focused approach.
- Other info: Full-time in-person role with opportunities for personal growth in healthcare.
The predicted salary is between 27000 - 37800 £ per year.
At Pharmacierge, we are redefining private pharmacy through innovative technology and a commitment to outstanding patient care. Our ethos is simple: we treat every patient and prescriber with the same care and attention we would offer our own families.
As a key member of our Patient Liaison Team, you will be the first point of contact for patients, offering support over the phone and via email. Your role will be to guide patients seamlessly through their prescription journey, providing reassurance, clarity, and a compassionate touch at every step. With empathy and professionalism at the heart of everything you do, you will play a vital role in ensuring each patient feels valued, supported, and cared for.
Join us in shaping the future of private pharmacy with exceptional patient service.
Please Note: Applicants must have the Right to Work in the UK as visa sponsorship is not available for this role.
Work Arrangements: We are currently recruiting for full-time in-person colleagues. Please note that remote work is not available at this time. Full-time roles involve working 42.5 hours per week, including participation in a rotational weekend schedule.
Key Responsibilities:- Answer patient enquiries and address any concerns.
- Keep patients informed about their prescription status, including delivery timelines and any changes.
- Gather patient feedback and share insights to help improve our service.
- Work closely with the pharmacy team to resolve issues and enhance the patient experience.
- Maintain accurate records of patient interactions to ensure consistent, high-quality care.
- Customer service experience, ideally in healthcare.
- Strong communication skills (verbal and written) to explain complex information clearly.
- Empathy and a patient-focused approach to deliver outstanding care.
- A commitment to excellent service and a positive patient experience.
- The ability to stay professional and composed in difficult situations.
- Strong organisational skills and the ability to multitask.
- Great attention to detail to ensure accuracy.
At Pharmacierge, we’re committed to supporting our team with a comprehensive and rewarding benefits package that reflects the value of their contributions: Competitive Salary: £27,000 per annum (dependent on experience) Private Medical Insurance: Available after a minimum term 28 Days Annual Leave.
Patient Liaison - Customer Excellence in London employer: Pharmacierge Limited
Contact Detail:
Pharmacierge Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Liaison - Customer Excellence in London
✨Tip Number 1
Get to know the company! Before your interview, dive into Pharmacierge's mission and values. Understanding their commitment to patient care will help you connect your experience with their ethos during the conversation.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with patients, it’s crucial to articulate your thoughts clearly. Try role-playing common scenarios with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Show off your empathy! During the interview, share examples of how you've handled difficult situations with compassion. This will demonstrate that you can provide the outstanding care that Pharmacierge values.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Patient Liaison - Customer Excellence in London
Some tips for your application 🫡
Show Your Empathy: In your application, make sure to highlight your ability to connect with patients. We want to see how you’ve used empathy in previous roles, especially in customer service or healthcare settings. Remember, it’s all about making patients feel valued and cared for!
Be Clear and Concise: When writing your CV and cover letter, clarity is key! Use straightforward language to explain your experiences and skills. We appreciate a well-structured application that gets straight to the point while still showcasing your personality.
Tailor Your Application: Don’t just send out the same application everywhere! Take the time to tailor your CV and cover letter to Pharmacierge. Mention specific aspects of our ethos and how your values align with ours. This shows us you’re genuinely interested in joining our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us without any hiccups. Plus, you’ll find all the details you need about the role and our company culture right there!
How to prepare for a job interview at Pharmacierge Limited
✨Know the Company Inside Out
Before your interview, take some time to research Pharmacierge. Understand their mission, values, and the innovative technology they use. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Empathy
As a Patient Liaison, empathy is key. Prepare examples from your past experiences where you've demonstrated compassion and understanding towards patients or customers. This will highlight your ability to connect with patients and provide the care they need.
✨Practice Clear Communication
Since strong communication skills are essential for this role, practice explaining complex information in simple terms. You might even want to do a mock interview with a friend to refine your verbal and written communication skills.
✨Prepare for Situational Questions
Expect questions that assess how you handle difficult situations. Think of scenarios where you had to stay composed under pressure or resolve conflicts. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
