At a Glance
- Tasks: Coordinate evening pharmacy services and logistics for seamless patient care.
- Company: Join Pharmacierge, a tech-driven pharmacy redefining patient experience.
- Benefits: Competitive salary, private medical insurance, annual leave, and employee discounts.
- Other info: Full-time role with no weekend work; excellent career development opportunities.
- Why this job: Make a real difference in patient care while working in a dynamic healthcare environment.
- Qualifications: Customer service experience and strong organisational skills required.
The predicted salary is between 31000 - 31000 £ per year.
At Pharmacierge, we are redefining the private pharmacy experience through innovative technology, exceptional service, and an unwavering commitment to patient care. Our ethos is simple: we treat every patient and prescriber with the same care and attention we would offer our own families.
As part of our growing Evening Pharmacy Team, we are looking for an Evening Pharmacy Services & Logistics Coordinator to help ensure the seamless delivery of our evening service. This unique hybrid role combines elements of our Patient Liaison and Logistics functions. You will be a key point of contact for patients, colleagues and courier partners, supporting the safe and efficient movement of prescriptions from the pharmacy to the patient.
Working closely with Pharmacists, Dispensers, Pharmacy Support Staff and our Logistics Team, you will coordinate deliveries, resolve enquiries, communicate with patients, and help manage the operational challenges that arise during the evening shift. The Evening Team plays a critical role in extending Pharmacierge's service beyond traditional pharmacy hours, ensuring patients continue to receive the high standard of care and support they expect from us.
If you are highly organised, enjoy problem solving, and are passionate about delivering exceptional service in a fast-paced healthcare environment, we'd love to hear from you.
Key Responsibilities
- Patient Services
- Act as a key point of contact for patients via telephone and email.
- Respond to patient enquiries and resolve non-clinical issues.
- Keep patients updated regarding prescription progress, collection arrangements, and delivery schedules.
- Escalate clinical queries appropriately to Pharmacists and Pharmacy Teams.
- Deliver an exceptional patient experience through empathetic, professional communication.
- Logistics Coordination
- Coordinate same-day and next-day medicine deliveries.
- Liaise with courier partners regarding collections, deliveries, and service issues.
- Monitor active deliveries and proactively communicate delays or changes to patients.
- Support management of evening delivery schedules and urgent requests.
- Investigate and resolve delivery-related issues where possible.
- Pharmacy Operations Support
- Work closely with the pharmacy teams to maintain efficient workflow during evening operations.
- Support prescription processing and patient communication activities where required.
- Maintain accurate records across pharmacy systems.
- Support with inventory management and pharmacy procurement.
- Assist with operational administration and service improvement initiatives.
- Escalate operational risks, incidents, and service concerns appropriately.
Essential
- Previous experience in a customer service, healthcare, patient services, pharmacy support, logistics, or administrative role.
- Ability to work independently, use initiative, and remain calm and organised in a fast-paced environment.
- Excellent verbal and written communication skills.
- Strong organisational skills and the ability to manage multiple priorities simultaneously.
- A professional, patient-focused approach.
- Confidence working with technology and multiple systems.
- Strong attention to detail and commitment to accuracy.
- Ability to remain calm, professional, and solution-focused under pressure.
Ideal
- Previous experience in a pharmacy or healthcare environment.
- Experience coordinating deliveries or logistics operations.
- Experience handling patient or customer enquiries.
- Familiarity with healthcare or pharmacy systems.
At Pharmacierge, we're committed to supporting our team with a comprehensive and rewarding benefits package that reflects the value of their contributions:
- Competitive Salary: Starting from £31,000 per annum (dependent on experience)
- Private Medical Insurance: Available after a minimum term
- 28 Days Annual Leave (including Bank Holidays), increasing with tenure (conditions apply)
- Company-Wide Bonus Scheme: Eligible after a minimum term
- Government-Approved Share Option Scheme: Available after a minimum term
- Employee Discounts Platform: Access to a wide range of retail and lifestyle savings
- Pharmacy Social Events: Regular team-building and social activities
- Access to Training and Development Opportunities: Ongoing professional development and training support
Evening Pharmacy Assistant employer: Pharmacierge Limited
Pharmacierge Limited is an excellent employer, offering a supportive work culture that prioritises patient safety and employee well-being. With opportunities for both full-time and part-time roles in the vibrant setting of Greater London, employees benefit from competitive salaries and a commitment to professional growth within the healthcare sector.
StudySmarter Expert Advice🤫
We think this is how you could land Evening Pharmacy Assistant
✨Unlock Networking Opportunities
Dive into industry-specific events like pharmaceutical conferences and seminars, where you can meet hiring managers from companies like Pharmacierge Limited. These are goldmines for making connections and learning about job openings before they hit the mainstream job boards.
✨Join Relevant Professional Bodies
Get involved with organisations such as the Royal Pharmaceutical Society or your local pharmaceutical professionals' network. Being an active member can boost your credibility and may even lead to job referrals in top organisations like Pharmacierge Limited.
✨Leverage Internships for Full-time Roles
If you can, consider pursuing internships in the pharmaceutical industry, especially with companies like Pharmacierge Limited. These opportunities often pave the way for full-time positions and allow you to demonstrate your capabilities firsthand.
✨Tailor Your Approach
When you're applying for roles, don't rush it! Take the time to customise your applications for specific positions, showcasing relevant skills and experiences that align with what Pharmacierge Limited is looking for. A tailored application can really make you stand out!
We think you need these skills to ace Evening Pharmacy Assistant
Some tips for your application 🫡
Showcase Your Relevant Experience:When applying for a role in the pharmaceutical industry, it's crucial to highlight any relevant experience you have. Whether that's internships, lab work, or even related coursework, make sure to weave this into your CV and cover letter. We want to see how your background aligns with the role you're applying for at Pharmacierge Limited!
Emphasise Your Understanding of Regulations:The pharmaceutical industry is heavily regulated, so it's important to indicate your familiarity with industry standards and regulations. In your cover letter, mention any training or certifications you've received that are relevant, or discuss projects where you’ve navigated compliance. This will show Pharmacierge Limited that you're not just a fit for the job but also a safety-conscious candidate!
Tailor Your CV to Be Result-Driven:Craft your CV to highlight quantifiable achievements, especially if you have previous roles in pharmaceuticals or related fields. Use metrics to demonstrate your impact, such as improved processing times or successful project completions while working on trials. This analytical approach will resonate well with hiring managers at Pharmacierge Limited!
Convey Your Passion for the Industry:In your cover letter, express why you are passionate about working in the pharmaceutical sector. Whether it’s your desire to contribute to groundbreaking drug research or improve patient outcomes, let it shine through! At Pharmacierge Limited, we value candidates who are truly enthusiastic about their work—you might just stand out from the crowd.
How to prepare for a job interview at Pharmacierge Limited
✨Understand the Science
Make sure you brush up on key pharmaceutical concepts and recent developments in the industry. You might get asked some technical questions during the interview at Pharmacierge Limited that show your grasp of drug development processes or regulatory requirements, so be ready to discuss them clearly.
✨Showcase Relevant Experience
If you have any hands-on experience or internships in a laboratory setting, be sure to highlight these in your responses. Think about the projects you worked on, the methodologies you used, and the impact you made. It's all about telling a story that connects your background to the role you're applying for.
✨Know Their Products
Take some time to familiarise yourself with Pharmacierge Limited’s product range and recent breakthroughs. Understanding their portfolio not only shows your enthusiasm for the role but also allows you to ask insightful questions that demonstrate your interest in actively contributing to their projects.
✨Be Ready for Regulatory Scenarios
In a full-time pharmaceutical role, understanding the regulatory landscape is crucial. Prepare for situational questions that may test your problem-solving skills concerning compliance and safety standards. You could be asked how you'd handle a hypothetical issue regarding a drug’s market release, so think through your approach.
