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- Tasks: Build strong relationships with tenants and manage their needs in Cheltenham and Gloucester.
- Company: Join PH Jones, a part of British Gas and Centrica, known for excellent customer service since 1963.
- Benefits: Enjoy a competitive salary, 25 days leave, healthcare plans, and performance bonuses.
- Why this job: Make a real impact in the community while working in a supportive and diverse environment.
- Qualifications: Experience in social housing, strong organisational skills, and effective communication are essential.
- Other info: Full-time role with a company van, uniform, and tools provided.
The predicted salary is between 22000 - 30000 £ per year.
Join our dynamic team at PH Jones as a Tenant Liaison Officer and play a vital role in building strong, positive relationships with our tenants. We are looking for people who are caring and empathetic, and who understand the support needs of a diverse cross section of customers in Cheltenham and Gloucester. Regular travel within these areas will be required, so you will need to live within a reasonable commutable distance.
What we offer:
- £26,298.00 per annum
- Full-time, permanent contract
- Fully costed van & fuel card
- 40 hours per week, Monday - Friday
- Full uniform, PPE, phone & laptop provided
Your role will involve:
- Managing tenant complaints
- Visiting customers in their own homes
- Assisting with the management of our installs and service programme across our social housing portfolio
- Assisting our operational management team and planners, in gaining access to properties and making contact with tenants
- Managing client relationships and working with them on access procedures, installation programmes and community engagement
- Taking first line responsibility for safe, efficient, and effective work delivery, as well as customer satisfaction
- Upholding PH Jones and British Gas company standards and policies at all times
Here’s what we’re looking for:
- Social Housing experience desired
- Great organisational skills are required, including knowledge of Microsoft Office
- You need to be able to communicate effectively both verbally and in writing and be able to demonstrate exceptional attention to detail whilst working under pressure
- Strong customer service skills and confidence in your dealings with both internal and external stakeholders
- A working knowledge and understanding of contract parameters and their implications
- An in-date driving license with no more than 6 points
- An ability to adapt to all PH Jones and British Gas standards, procedures and safety measures, whilst offering excellent customer service
Additionally you will benefit from:
- 25 days annual leave + bank holidays
- Performance related Quarterly Bonus against KPI’s
- Company matched contribution Pension Scheme
- Group Income Protection, Life Assurance & Accident Insurance
- Company Funded Healthcare plan
- Access to MyHealth with 24/7 MyCare phone line
- Online GP24 virtual service
- Eye Test Voucher
- Annual pay review
- Legal Help
- Financial Education
- Centrica Benefits via ‘BeneKit’ – offers & discounts with high street partners
- Profit Share Award
- Employee Energy Allowance
PH Jones was formed in 1963 and has continued to grow through the provision of excellent customer service, high quality delivery and an unrivalled focus on customer care. PH Jones was acquired by British Gas in 2011 and is a key member of the Centrica Plc, a FTSE 100 company. At Centrica we embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. To build a more sustainable future, we need the best team – a team with a diverse mix of people and skills, where everyone feels welcome and able to succeed.
Tenant Liaison Officer employer: PH Jones
Contact Detail:
PH Jones Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenant Liaison Officer
✨Tip Number 1
Familiarise yourself with the social housing sector, especially in Cheltenham and Gloucester. Understanding local issues and tenant needs will help you connect better during interviews and demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals in the social housing field. Attend local community events or workshops to meet people who work in similar roles. This can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've demonstrated strong customer service skills. Think of examples that showcase your empathy and ability to handle complaints effectively, as these are crucial for a Tenant Liaison Officer.
✨Tip Number 4
Research PH Jones and British Gas thoroughly. Understand their values, mission, and recent projects. Being able to articulate how your personal values align with theirs can set you apart from other candidates.
We think you need these skills to ace Tenant Liaison Officer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Tenant Liaison Officer. Familiarise yourself with the job description and think about how your skills and experiences align with the requirements.
Tailor Your CV: Customise your CV to highlight relevant experience in social housing, customer service, and organisational skills. Use specific examples that demonstrate your ability to manage tenant relationships and handle complaints effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your empathy and understanding of diverse customer needs. Mention your communication skills and how they will help you succeed in building strong relationships with tenants.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. Attention to detail is crucial for this role, so ensure your application reflects that quality.
How to prepare for a job interview at PH Jones
✨Show Your Empathy
As a Tenant Liaison Officer, empathy is key. Be prepared to share examples of how you've successfully managed tenant relationships in the past, demonstrating your understanding of their needs and concerns.
✨Highlight Your Organisational Skills
This role requires great organisational skills. Discuss your experience with managing multiple tasks, using tools like Microsoft Office to keep everything on track, and how you prioritise effectively under pressure.
✨Demonstrate Strong Communication
Effective communication is crucial for this position. Practice articulating your thoughts clearly and confidently, both verbally and in writing. Consider preparing a few scenarios where you resolved conflicts or communicated complex information successfully.
✨Understand the Company Values
Familiarise yourself with PH Jones and British Gas's standards and policies. During the interview, express how your personal values align with theirs, especially regarding customer service and community engagement.
