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- Tasks: Connect customers with the right interpreters and manage diverse assignments.
- Company: Cintra Language Services Group, a leader in interpreting and translation services.
- Benefits: £26,000 salary, flexible working, 25 days holiday, and free parking.
- Why this job: Make a real difference by helping people communicate effectively in various situations.
- Qualifications: Customer service experience and strong communication skills required.
- Other info: Join a friendly team in a supportive environment with great career prospects.
The predicted salary is between 26000 - 36400 £ per year.
Overview
Location: Cambridge, Cambridgeshire, CB1 1HW
Salary: £26,000 per annum + Benefits
Hours: 37.5 hours per week including some weekends and evenings (shifts patterns: 4pm-12am, 12pm-8pm, 6am-2pm and 9am-5pm)
Contract: Full Time, Permanent
Benefits
- Flexible working (minimum 3 days in the office)
- £26,000 starting salary
- 25 days holiday plus bank holidays
- Great working environment
- Free car parking in central Cambridge including out of hours
- Birthday is not a workday scheme
- Employee Assistance Programme
The Company
Cintra Language Services Group provides high quality interpreting and translation services to businesses, public sector and voluntary organisations.
The Role
As part of our service delivery team, you will have a vital role in establishing exactly what our customers need regarding interpreting assignments, before finding a suitable interpreter from our linguist database. Assignments can vary from home visits with Health Visitors to an interview of a suspect in custody or to attending a case in court. The role involves a wide variety of tasks, from sourcing interpreters and translators to dealing with police officers and handling phone calls, emails and customer requests. This is an interesting role which does not involve selling services or spending all day dealing with complaints. We are seeking committed people who take pride in their work to join our friendly and supportive team.
The Candidate
- Customer service experience, particularly over the telephone
- Excellent interpersonal and oral and written communication skills
- Good problem solving and organisational skills
- Computer literate (Outlook and Word)
- Able to work independently with little or no supervision
If you have the relevant skills and experience for this role, please click on APPLY and forward an up-to-date CV highlighting your suitability for the role. No agencies please.
Service Delivery Partner in Cambridge employer: PH Europe Ltd
Contact Detail:
PH Europe Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Partner in Cambridge
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand their values and how you can contribute. Practise common interview questions and think of examples that showcase your skills and experience.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can leave a lasting impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Apply through our website for the best chance at landing the job. We love seeing applications directly from candidates who are genuinely interested in joining our team!
We think you need these skills to ace Service Delivery Partner in Cambridge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Delivery Partner role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with what we’re looking for. Keep it friendly and professional, just like us!
Show Off Your Communication Skills: Since this role involves a lot of communication, make sure your written application reflects your excellent interpersonal skills. Use clear and concise language, and don’t forget to proofread for any typos!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at PH Europe Ltd
✨Know the Company Inside Out
Before your interview, take some time to research Cintra Language Services Group. Understand their services, values, and recent projects. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Since the role requires excellent customer service experience, prepare specific examples from your past roles where you successfully handled customer requests or resolved issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Problem-Solving Abilities
Think of scenarios where you faced challenges in previous jobs and how you overcame them. Be ready to discuss these during the interview, as problem-solving is a key skill for this position. Highlight your organisational skills and how they helped you manage tasks efficiently.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the types of assignments you might handle, and the company culture. This shows that you’re engaged and serious about finding the right fit for both you and the company.
