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- Tasks: Help customers find the right interpreters for their needs in a dynamic environment.
- Company: Cintra Language Services Group, a leader in interpreting and translation services.
- Benefits: £26,000 salary, flexible working, 25 days holiday, and free parking.
- Why this job: Join a supportive team and make a real difference in people's lives.
- Qualifications: Customer service experience and strong communication skills required.
- Other info: Enjoy a variety of tasks without the pressure of sales or complaints.
The predicted salary is between 26000 - 36400 £ per year.
Overview
Service Delivery Partner - Hybrid Working
Location: Cambridge, Cambridgeshire, CB1 1HW
Salary: £26,000 per annum + Benefits
Hours: 37.5 hours per week including some weekends and evenings (shifts patterns: 4pm-12am, 12pm-8pm, 6am-2pm and 9am-5pm)
Contract: Full Time, Permanent
Benefits
- Flexible working (minimum 3 days in the office)
- £26,000 starting salary
- 25 days holiday plus bank holidays
- Great working environment
- Free car parking in central Cambridge including out of hours
- Birthday is not a workday scheme
- Employee Assistance Programme
The Company
Cintra Language Services Group provides high quality interpreting and translation services to businesses, public sector and voluntary organisations.
The Role
As part of our service delivery team, you will have a vital role in establishing exactly what our customers need regarding interpreting assignments, before finding a suitable interpreter from our linguist database. Assignments can vary from home visits with Health Visitors to an interview of a suspect in custody or to attending a case in court. The role involves a wide variety of tasks, from sourcing interpreters and translators to dealing with police officers and handling phone calls, emails and customer requests. This is an interesting role which does not involve selling services or spending all day dealing with complaints. We are seeking committed people who take pride in their work to join our friendly and supportive team.
The Candidate
- Customer service experience, particularly over the telephone
- Excellent interpersonal and oral and written communication skills
- Good problem solving and organisational skills
- Computer literate (Outlook and Word)
- Able to work independently with little or no supervision
If you have the relevant skills and experience for this role, please click on APPLY and forward an up-to-date CV highlighting your suitability for the role. No agencies please.
Customer Service Agent in Cambridge employer: PH Europe Ltd
Contact Detail:
PH Europe Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent in Cambridge
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Cintra Language Services Group. Understanding their values and services will help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will boost your confidence and help you articulate your problem-solving skills effectively.
✨Tip Number 3
Show off your communication skills! During the interview, be sure to highlight your experience in handling calls and emails. Use specific examples to demonstrate how you've successfully resolved customer issues in the past.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Customer Service Agent in Cambridge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and communication skills. We want to see how your background fits with the role, so don’t be shy about showcasing relevant experiences!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the role and how you can contribute to our team. Keep it friendly and professional – we love a personal touch!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We’re looking for people who can think on their feet and find solutions, so let us know how you’ve done this before!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just click ‘APPLY’!
How to prepare for a job interview at PH Europe Ltd
✨Know the Company Inside Out
Before your interview, take some time to research Cintra Language Services Group. Understand their services, values, and recent news. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences that highlight your customer service skills. Think about times when you resolved a difficult situation or went above and beyond for a customer. This will demonstrate your capability to handle the diverse tasks mentioned in the job description.
✨Practice Your Communication Skills
Since the role requires excellent oral and written communication, practice articulating your thoughts clearly. You might even want to do a mock interview with a friend or family member to get comfortable speaking about your experiences and answering common interview questions.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of potential situations you might face as a Customer Service Agent and how you would handle them. This will show that you can think on your feet and are prepared for the variety of tasks in the role.