At a Glance
- Tasks: Be the go-to person for customers, ensuring top-notch service and support throughout their experience.
- Company: Join Bentley Maastricht, a luxury car dealer with a passion for performance and customer satisfaction.
- Benefits: Enjoy a competitive salary, great perks, and a fun team environment.
- Other info: Bring your humour and teamwork skills to thrive in a supportive workplace.
- Why this job: Make a real difference in customer experiences with luxury cars while working in a dynamic team.
- Qualifications: 3+ years in a similar role, MBO+/HBO level, and a valid driving licence.
The predicted salary is between 30000 - 42000 £ per year.
Bentley Maastricht is de officiële Bentley-dealer op het kruispunt van Nederland, België en Duitsland en werkt met ‘s-werelds meest begerenswaardige luxury performance auto’s. Wij delen daarbij passie voor het merk en haar producten met onze klanten, voor wie een Bentley de ultieme uiting is van comfort, luxe, sportiviteit en individualiteit.
Wij zijn per direct op zoek naar een Service Adviseur Bentley.
De functie
Jij bent iemand waarbij service hoog in het vaandel staat. Jij bent de schakel tussen de klanten en de werkplaats, en adviseert en ondersteunt klanten tijdens het volledige serviceproces. Hierin wil jij het allerbeste voor de klant en gaat graag op ontdekking om antwoorden te vinden op (technische) problemen. Jij werkt daarin niet alleen. Integendeel, je bent een teamspeler die goed communiceert en met samenwerking de kracht van heel PGZ in weet te zetten om verwachtingen van de klant te overtreffen. Daarnaast zou het mooi zijn als je in bezit bent van minimaal 3 jaar werkervaring in een soortgelijke functie. Een MBO+/HBO werk- en denkniveau en een rijbewijs B is wel een vereiste voor de functie. En los daarvan ben je in bezit van een gezonde dosis humor!
Jouw Verantwoordelijkheden
- Zorg dragen voor de ultieme klantbeleving
- Het maken van afspraken, offertes en werkorders
- Planning van en controle houden over het werkproces
- Facturering
- Beheren garantieproces
- Contact onderhouden met de klant
Wat bieden wij?
Een afwisselende, uitdagende en verantwoordelijke baan bij Bentley Maastricht, in een gezellig team en bij een bedrijf waar inzet en mening worden gewaardeerd. Daarbij hoort een passend salaris (afhankelijk van je opleiding en ervaringen) met goede secundaire arbeidsvoorwaarden.
Enthousiast? Ben jij na het lezen van deze vacature overtuigd dat jij onze nieuwe collega bent? Solliciteer dan direct door in ieder geval je CV met motivatie te mailen naar: vacatures@pgz.nl. Onvolledige sollicitaties worden niet in behandeling genomen.
Service Adviseur employer: PGZ Moved by Mobility
Bentley Maastricht, as part of PGZ, offers an exceptional work environment where passion for luxury performance vehicles meets a commitment to outstanding customer service. Employees enjoy a collaborative culture that values input and fosters professional growth, all while being part of a dynamic team dedicated to exceeding client expectations. Located at the crossroads of the Netherlands, Belgium, and Germany, this role provides unique opportunities to engage with a prestigious brand and its discerning clientele.
StudySmarter Expert Advice🤫
We think this is how you could land Service Adviseur
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at PGZ Moved by Mobility. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like PGZ Moved by Mobility before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Adviseur
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to PGZ Moved by Mobility:Your cover letter is your chance to shine! Tell us why you want to work at PGZ Moved by Mobility specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at PGZ Moved by Mobility!
How to prepare for a job interview at PGZ Moved by Mobility
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
