At a Glance
- Tasks: Welcome guests and support them during their adventure, ensuring a fun and safe experience.
- Company: Join PGL, a leader in outdoor adventure experiences for young people.
- Benefits: Earn £13.45 per hour, enjoy paid overtime, and access great accommodation and meal packages.
- Other info: Enjoy perks like birthday leave, volunteering days, and discounts at high street retailers.
- Why this job: Make a real difference in kids' lives while having fun and building lifelong friendships.
- Qualifications: Customer service experience and a passion for adventure are essential.
The predicted salary is between 27800 - 27800 £ per year.
We’re so proud to say that we are real Living Wage accredited. This means we will continue to pay well above the National Minimum Wage, so our pay rate is £13.45 per hour, with the opportunity for paid overtime (6 day working) during our peak periods. Full Time Fixed Term Contract from June until October 2026. Accommodation & meal packages available (optional) at a generous rate with zero charge for bills or utilities.
About PGL Made by adventure PGL is shaping the next generation through extraordinary residential adventures. Our award-winning programmes help children discover the fun of being outdoors, promote wellbeing, develop character, and build real-world skills for life. Will you join the adventure?
Role Overview Make a difference as a Guest Support Assistant. Working with kids requires energy, confidence and effort; but we guarantee it’s never, ever boring. You’ll often be the first friendly face our visitors meet, providing a big PGL welcome and exude friendliness and professionalism at all times. You’ll be on hand to help our guests for the duration of their adventure break with any questions, queries or problems they might have whilst staying with us.
Qualifications You will have some experience within a customer service role and be competent with IT systems. Alongside this, your character is what we value most:
- Passionate about adventure and the great outdoors
- Friendly people who flourish in team environments
- Determined and resilient (peak periods are challenging)
Above all, it’s our core values of FUN, SAFETY, QUALITY, INCLUSIVITY, TEAMWORK and RESPECT that unite us.
A place to thrive No matter your background, ethnicity, age, neurodivergence or anything else … PGL is a place to be yourself, have fun, make lifelong friends and celebrate what makes you brilliantly unique.
Fair pay and benefits for all Happy holidays! On top of your annual leave, you’ll also get your birthday off and paid volunteering days to help worthwhile causes. 24/7 access to our Wellbeing Hub alongside our Employee Assistance Program. Access to our financial wellbeing platform for financial support if you need it. Training and mentoring programme, career pathways, aided development and qualifications in future seasons. Big savings and exclusive perks at 100s of high street retailers, PGL discounted holidays and 20% discount in all our on-site shops.
We’re part of something bigger We’re proud to be part of PGL Beyond, a network of educational travel brands which empowers young people to explore, grow and thrive – through exceptional experiences that go beyond the classroom. Together, we’re making a difference.
For a full Job Description and Personal Specification please click here. We hire the best talent and value a diverse, inclusive team; so, we are dedicated to ensuring our application process is accessible to everyone and are happy to provide helpful adjustments to make it easier to complete. Simply email or call us with detail around the adjustments you need.
However, our top priority is the safety of the guests on our centres. Therefore, all centre based employees and some specific Head Office employees must undergo an Enhanced criminal record check (known as DBS or PVG), which we pay for. You will need to provide a 5-year address history and ID (such as passport/birth certificate). Convictions related to violence, drugs, or safeguarding may affect your application. Not all convictions will disqualify you, as we assess each case individually.
Guest Support Assistant in Woodbridge employer: PGL
PGL is an exceptional employer that prioritises the well-being and development of its staff, offering competitive pay rates above the National Minimum Wage, along with generous accommodation and meal packages. Our vibrant work culture fosters inclusivity and teamwork, ensuring that every employee can thrive while making a meaningful impact on the lives of young adventurers. With opportunities for career growth, training, and unique perks, PGL is the perfect place for those passionate about adventure and making a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Support Assistant in Woodbridge
✨Tip Number 1
Get to know PGL and our values! Before your interview, dive into our mission and what we stand for. This will help you connect with us and show that you're genuinely excited about joining the adventure.
✨Tip Number 2
Practice your people skills! As a Guest Support Assistant, you'll be the friendly face our guests see first. Role-play common scenarios with friends or family to boost your confidence in handling questions and queries.
✨Tip Number 3
Show off your passion for the outdoors! Share any personal experiences or adventures that highlight your love for nature and teamwork. We want to see that you’re not just a fit for the role, but also for our vibrant community.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on being part of our team. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace Guest Support Assistant in Woodbridge
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for adventure and working with kids. A friendly tone can go a long way in making your application stand out.
Tailor Your Experience:Make sure to highlight any relevant customer service experience you have. We’re looking for people who are not just competent with IT systems but also thrive in team environments. Connect your past roles to the skills we value at PGL!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your key skills and experiences pop!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our amazing company culture there.
How to prepare for a job interview at PGL
✨Know the Company Culture
Before your interview, take some time to understand PGL's core values: FUN, SAFETY, QUALITY, INCLUSIVITY, TEAMWORK, and RESPECT. Think about how your own experiences align with these values and be ready to share examples that demonstrate your passion for adventure and teamwork.
✨Showcase Your Customer Service Skills
As a Guest Support Assistant, you'll be the friendly face our visitors meet. Prepare to discuss your previous customer service experiences, focusing on how you handled challenges and ensured guest satisfaction. Use specific examples to illustrate your ability to remain calm and professional under pressure.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and resilience, especially during peak periods. Think of scenarios where you had to think on your feet or resolve conflicts. Practising these responses will help you feel more confident during the interview.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask the interviewer. This shows your genuine interest in the role and the company. You might ask about the training and mentoring programme or how the team fosters inclusivity and teamwork among staff and guests.
