At a Glance
- Tasks: Welcome guests and support them during their adventure breaks with a friendly attitude.
- Company: Join PGL, a leader in adventure camps for children.
- Benefits: Earn £12.60 per hour, enjoy paid overtime, and get your birthday off!
- Other info: Enjoy training opportunities, discounts, and a supportive, inclusive culture.
- Why this job: Make a real difference in children's lives while having fun outdoors.
- Qualifications: Customer service experience and a passion for teamwork and adventure.
The predicted salary is between 22000 - 26000 € per year.
We’re so proud to say that we are real Living Wage accredited. This means we will continue to pay well above the National Minimum Wage, so our pay rate is £12.60 with the opportunity for paid overtime (6 day working) during our peak periods.
Full Time Fixed Term Contract from February until November 2026, we can offer varying start and end dates between these months. Accommodation & meal packages available (optional) at a generous rate with zero charge for bills or utilities.
Do you believe in the power of adventure? PGL is a world where children achieve the ‘impossible’. Our residential adventure camps create extraordinary breakthroughs through active and life-affirming experiences in the great outdoors. Our purpose is to enrich the lives of children through the transformative power of adventure. Will you join us?
Working with kids requires energy, confidence and effort; but we guarantee it’s never, ever boring. You’ll often be the first friendly face our visitors meet, providing a big PGL welcome and exude friendliness and professionalism at all times. You’ll be on hand to help our guests for the duration of their adventure break with any questions, queries or problems they might have whilst staying with us.
Requirements
- You will have some experience within a customer service role and competent with IT systems.
- Alongside this, your character is what we value most. PGL people are:
- Passionate about adventure and the great outdoors
- Friendly people who flourish in team environments
- Determined and resilient (peak periods are challenging)
- Above all, it’s our core values of FUN, SAFETY, QUALITY, INCLUSIVITY, TEAMWORK and RESPECT that unite us.
Culture & Benefits
- No matter your background, ethnicity, age, neurodivergence or anything else … PGL is a place to be yourself, have fun, make lifelong friends and celebrate what makes you brilliantly unique.
- Fair pay and benefits for all
- Happy holidays! On top of your annual leave, you’ll also get your birthday off and paid volunteering days to help worthwhile causes
- 24/7 access to our Wellbeing Hub alongside our Employee Assistance Program
- Access to our financial wellbeing platform for financial support if you need it
- Training and mentoring programme, career pathways, aided development and qualifications in future seasons
- Big savings and exclusive perks at 100s of high street retailers, PGL discounted holidays and 20% discount in all our on-site shops
PGL is part of PGL Beyond, a group of innovative companies transforming the world of adventure through enriching experiences and breakthroughs.
For any enquiries specific to this role please email resourcing@pgl.co.uk
We hire the best talent and value a diverse, inclusive team; so, we are dedicated to ensuring our application process is accessible to everyone and are happy to provide helpful adjustments to make it easier to complete. Simply email or call us with detail around the adjustments you need. However, our top priority is the safety of the guests on our centres. Therefore, all centre based employees and some specific Head Office employees must undergo an Enhanced criminal record check (known as DBS or PVG), which we pay for. You will need to provide a 5-year address history and ID (such as passport/birth certificate). Convictions related to violence, drugs, or safeguarding may affect your application. Not all convictions will disqualify you, as we assess each case individually.
Guest Support Assistant in Swindon employer: PGL
PGL is an exceptional employer that champions the transformative power of adventure, offering a vibrant work culture where inclusivity and personal growth are at the forefront. With competitive pay rates, generous benefits including accommodation and meal packages, and a commitment to employee wellbeing, PGL provides a supportive environment for Guest Support Assistants to thrive while making a meaningful impact on children's lives. Join us in creating unforgettable experiences in the great outdoors, where every day is an opportunity for fun and connection.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Support Assistant in Swindon
✨Tip Number 1
Get to know PGL and its values! Before your interview, dive into what makes us tick. Familiarise yourself with our core values like FUN, SAFETY, and TEAMWORK. This will help you connect with us and show that you're genuinely interested in being part of our adventure.
✨Tip Number 2
Practice your customer service skills! As a Guest Support Assistant, you'll be the friendly face our visitors see first. Think of scenarios where you can demonstrate your problem-solving skills and how you can make someone’s day better. Role-play with a friend if you can!
✨Tip Number 3
Show off your passion for adventure! Whether it’s sharing your favourite outdoor experiences or discussing how you thrive in team environments, let your enthusiasm shine through. We want to see that you’re excited about creating unforgettable experiences for our guests.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the info you need about the role and our amazing benefits. Don’t miss out on the chance to join our fantastic team at PGL!
We think you need these skills to ace Guest Support Assistant in Swindon
Some tips for your application 🫡
Show Your Passion for Adventure:When writing your application, let your love for adventure shine through! Share any experiences you've had that relate to outdoor activities or working with kids. We want to see that you’re excited about the role and what PGL stands for.
Be Friendly and Professional:Since you'll be the first face our guests see, it’s important to convey your friendly nature in your application. Use a warm tone and highlight any customer service experience you have. Remember, we value personality just as much as skills!
Tailor Your Application:Make sure to customise your application to fit the Guest Support Assistant role. Mention specific skills or experiences that align with our core values of FUN, SAFETY, QUALITY, INCLUSIVITY, TEAMWORK, and RESPECT. This shows us you understand what we’re all about!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at PGL
✨Know Your Adventure
Before the interview, dive into PGL's mission and values. Familiarise yourself with their focus on adventure and how they enrich children's lives. This will help you connect your passion for the outdoors with what they stand for.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service. Highlight situations where you went above and beyond to help someone, especially in challenging circumstances, as this role requires resilience during peak periods.
✨Emphasise Team Spirit
PGL values teamwork, so be ready to discuss how you thrive in a team environment. Share stories that demonstrate your ability to collaborate, support colleagues, and contribute to a positive atmosphere.
✨Bring Your Personality
Let your friendly and approachable nature shine through during the interview. PGL is looking for individuals who can create a welcoming environment for guests, so don’t hesitate to show your enthusiasm and genuine interest in working with children.
