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- Tasks: Lead the Night Support Team, ensuring safety and delivering top-notch customer service.
- Company: Join a welcoming organisation committed to equality and diversity.
- Benefits: Accommodation available, competitive pay, and support for first aid training.
- Why this job: Make a real difference by ensuring guest safety and satisfaction during night shifts.
- Qualifications: First Aid certification preferred; strong communication and leadership skills required.
- Other info: Great opportunity for personal growth in a dynamic environment.
The predicted salary is between 24000 - 36000 £ per year.
Accommodation available if required. We are currently looking to appoint Night Support Team Leaders to join our teams. Reporting to the Guest Care Manager, you will be responsible for ensuring the centre is safe and secure at all times whilst on duty, delivering excellent customer service. You will be in a role that requires you to respond to emergency situations, including responsibilities for first aid.
Responsibilities
- Ensuring the centre is safe and secure by carrying out regular patrols of the buildings and grounds.
- Being the first point of contact for guests and staff during night shifts ensuring excellent customer service is delivered at all times.
- Responding to any emergency situations and playing an active role in their management.
- Ensuring tasks relating to compliance are completed and records kept accordingly.
- Ensuring that all guests have a positive and professional experience when contacting Night Support.
- Completing other tasks that support the centre operation.
- Supporting and enforcing noise curfews to limit impact on guest accommodation areas.
- Effectively communicating with other departments, ensuring issues are handed over effectively.
- Management of staff tasked with working overnight.
What we are looking for
- The successful candidate must hold a First Aid at Work certificate or be willing to work towards it.
- You will be able to take responsibility for delivering exceptional customer experience.
- You will be able to communicate effectively and have the confidence to act as a positive role model.
- You will be happy working on your own with the ability to make sound decisions.
- Experience in a supervisory role would be desirable.
For a full Job Description and Personal Specification please contact the employer or refer to the job posting.
How to apply
To apply you will need to complete a short application form that will ask you some key questions. You will then be asked to attach a CV before submitting. For any enquiries specific to this role please email adam.brierley@pgl.co.uk.
Closing date: 10th November 2021, 5pm.
Successful applicants are required to undergo an enhanced DBS disclosure, which PGL will pay for. You need to possess the legal right to live and work in the UK to be considered for employment with PGL. PGL is committed to the principles of equality and diversity and welcomes applicants from all sectors of the community, including those with disabilities.
Night Support Team Leader employer: PGL
Contact Detail:
PGL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Support Team Leader
✨Tip Number 1
Make sure you know the ins and outs of the Night Support Team Leader role. Familiarise yourself with the responsibilities, especially around customer service and emergency response. This will help you stand out during interviews!
✨Tip Number 2
Practice your communication skills! As a leader, you'll need to effectively communicate with guests and staff. Try role-playing scenarios with friends or family to boost your confidence.
✨Tip Number 3
Don’t forget to highlight any supervisory experience you have. Even if it’s informal, showing that you can lead and manage a team will make you a more attractive candidate.
✨Tip Number 4
Apply through our website for a smoother process! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the info you need about the role right there.
We think you need these skills to ace Night Support Team Leader
Some tips for your application 🫡
Be Yourself: When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us what makes you unique and how you can contribute to our team.
Tailor Your CV: Make sure your CV is tailored to the Night Support Team Leader role. Highlight any relevant experience, especially in customer service or supervisory roles, and don’t forget to mention your First Aid certification if you have it!
Answer Key Questions Thoughtfully: Take your time with the key questions on the application form. Think about your past experiences and how they relate to the responsibilities of the role. This is your chance to show us why you’re the perfect fit!
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s the best way to ensure your application gets to us directly, and we can’t wait to hear from you!
How to prepare for a job interview at PGL
✨Know Your Responsibilities
Make sure you understand the key responsibilities of a Night Support Team Leader. Familiarise yourself with the importance of safety, customer service, and emergency response. This will help you demonstrate your knowledge during the interview.
✨Showcase Your First Aid Skills
If you already have a First Aid at Work certificate, be ready to discuss it! If not, express your willingness to obtain one. Highlight any relevant experience you have in emergency situations to show you can handle the pressure.
✨Demonstrate Leadership Qualities
Since this role involves managing staff, think of examples where you've successfully led a team or handled a difficult situation. Be prepared to share these stories to illustrate your supervisory skills and ability to communicate effectively.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the centre's operations, team dynamics, or how they handle emergencies. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
