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- Tasks: Lead the Night Support Team, ensuring safety and delivering top-notch customer service.
- Company: Join PGL, a company dedicated to creating memorable experiences for guests.
- Benefits: Accommodation available, competitive pay, and support for First Aid certification.
- Other info: Dynamic role with opportunities for personal growth and development.
- Why this job: Make a real difference by ensuring guest safety and satisfaction during night shifts.
- Qualifications: First Aid certificate preferred; strong communication and leadership skills required.
The predicted salary is between 24000 - 36000 £ per year.
Accommodation available if required. We are currently looking to appoint Night Support Team Leaders to join our teams. Reporting to the Guest Care Manager, you will be responsible for ensuring the centre is safe and secure at all times whilst on duty, delivering excellent customer service. You will be in a role that requires you to respond to emergency situations, including responsibilities for first aid.
Responsibilities
- Ensuring the centre is safe and secure by carrying out regular patrols of the buildings and grounds.
- Being the first point of contact for guests and staff during night shifts ensuring excellent customer service is delivered at all times.
- Responding to any emergency situations and playing an active role in their management.
- Ensuring tasks relating to compliance are completed and records kept accordingly.
- Ensuring that all guests have a positive and professional experience when contacting Night Support.
- Completing other tasks that support the centre operation.
- Supporting and enforcing noise curfews to limit impact on guest accommodation areas.
- Effectively communicating with other departments, ensuring issues are handed over effectively.
- Management of staff tasked with working overnight.
What we are looking for
- The successful candidate must hold a First Aid at Work certificate or be willing to work towards it.
- You will be able to take responsibility for delivering exceptional customer experience.
- You will be able to communicate effectively and have the confidence to act as a positive role model.
- You will be happy working on your own with the ability to make sound decisions.
- Experience in a supervisory role would be desirable.
For a full Job Description and Personal Specification please contact the employer or refer to the job posting.
How to apply
To apply you will need to complete a short application form that will ask you some key questions. You will then be asked to attach a CV before submitting. For any enquiries specific to this role please email.
Closing date: 10th November 2021, 5pm. Successful applicants are required to undergo an enhanced DBS disclosure, which PGL will pay for. You need to possess the legal right to live and work in the UK to be considered for employment with PGL. PGL is committed to the principles of equality and diversity and welcomes applicants from all sectors of the community, including those with disabilities.
Night Support Team Leader in London employer: PGL
Contact Detail:
PGL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Support Team Leader in London
✨Tip Number 1
Make sure you know the ins and outs of the role. Familiarise yourself with the responsibilities of a Night Support Team Leader, especially around customer service and emergency response. This will help you stand out in interviews!
✨Tip Number 2
Practice your communication skills! As you'll be the first point of contact for guests, being able to convey information clearly and confidently is key. We recommend doing mock interviews with friends or family.
✨Tip Number 3
Show off your leadership experience! If you've held supervisory roles before, think of examples where you’ve successfully managed a team or resolved conflicts. This will demonstrate your capability to handle the responsibilities of the position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team. Good luck!
We think you need these skills to ace Night Support Team Leader in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience, especially in customer service and supervisory roles. We want to see how you can bring your skills to the Night Support Team Leader position!
Answer Key Questions Thoughtfully: When filling out the application form, take your time to answer the key questions. This is your chance to show us why you're the perfect fit for the role, so be clear and concise!
Show Off Your First Aid Skills: If you have a First Aid at Work certificate, make sure to mention it! If not, let us know that you're willing to work towards it. It’s a big plus for this role, and we love candidates who are eager to learn.
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the Night Support Team Leader role. We can’t wait to hear from you!
How to prepare for a job interview at PGL
✨Know Your Responsibilities
Make sure you understand the key responsibilities of a Night Support Team Leader. Familiarise yourself with the importance of safety, customer service, and emergency response. This will help you demonstrate your knowledge during the interview.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in previous roles. Think about situations where you had to handle difficult guests or emergencies, as this will highlight your ability to manage stress and maintain professionalism.
✨Demonstrate Leadership Qualities
Since this role involves managing staff, be ready to discuss your leadership experience. Share specific instances where you successfully led a team or resolved conflicts, showcasing your ability to inspire and guide others.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your decision-making skills in emergency situations. Practice responding to hypothetical scenarios related to safety and guest interactions, as this will show your critical thinking and problem-solving abilities.