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- Tasks: Be the friendly face for guests, helping them during their adventure stay.
- Company: PGL creates transformative outdoor experiences for children, promoting adventure and personal growth.
- Benefits: Earn £12.00/hour with potential overtime, plus birthday off and paid volunteering days.
- Why this job: Join a fun, inclusive team where you can make lifelong friends and thrive in a vibrant environment.
- Qualifications: Customer service experience and IT skills are needed; passion for adventure is a must!
- Other info: Enjoy perks like discounts at retailers and access to a Wellbeing Hub.
The predicted salary is between 24960 - 26112 £ per year.
Guest Support Assistant – Shrewsbury We\’re so proud to say that we are real Living Wage accredited. This means we will continue to pay well above the National Minimum Wage, so our pay rate is 12.00 (increasing to 12.60 April 2025) with the opportunity for paid overtime (6 day working) during our peak periods. Full Time Fixed Term Contract from February until November 2025, we can offer varying start and end dates between these months. Accommodation & meal packages available (optional) at a generous rate with zero charge for bills or utilities. Do you believe in the power of adventure? PGL is a world where children achieve the \’impossible\’. Our residential adventure camps create extraordinary breakthroughs through active and life-affirming experiences in the great outdoors. Our purpose is to enrich the lives of children through the transformative power of adventure. Will you join us? Being a Guest Support Assistant Working with kids requires energy, confidence and effort; but we guarantee it\’s never, ever boring. You\’ll often be the first friendly face our visitors meet, providing a big PGL welcome and exude friendliness and professionalism at all times. You\’ll be on hand to help our guests for the duration of their adventure break with any questions, queries or problems they might have whilst staying with us. Are you a PGL person? You will have some experience within a customer service role and competent with IT systems. Alongside this, your character is what we value most. PGL people are: Passionate about adventure and the great outdoors Friendly people who flourish in team environments Determined and resilient (peak periods are challenging) Above all, it\’s our core values of FUN, SAFETY, QUALITY, INCLUSIVITY, TEAMWORK and RESPECT that unite us. A place to thrive No matter your background, ethnicity, age, neurodivergence or anything else … PGL is a place to be yourself, have fun, make lifelong friends and celebrate what makes you brilliantly unique . Fair pay and benefits for all Happy holidays! On top of your annual leave, you\’ll also get your birthday off and paid volunteering days to help worthwhile causes 24/7 access to our Wellbeing Hub alongside our Employee Assistance Program Access to our financial wellbeing platform for financial support if you need it Training and mentoring programme, career pathways , aided development and qualifications in future seasons Big savings and exclusive perks at 100s of high street retailers, PGL discounted holidays and 20% discount in all our on-site shops PGL is part of PGL Beyond, a group of innovative companies transforming the world of adventure through enriching experiences and breakthroughs. For a full Job Description and Personal Specification please click here For any enquiries specific to this role please email resourcing@pgl.co.uk We hire the best talent and value a diverse, inclusive team; so, we are dedicated to ensuring our application process is accessible to everyone and are happy to provide helpful adjustments to make it easier to complete. Simply email or call us with detail around the adjustments you need. However, our top priority is the safety of the guests on our centres. Therefore, all employees must undergo an Enhanced criminal records check (known as DBS or PVG), which we pay for. You will need to provide a 5-year address history and ID (such as passport/birth certificate). Convictions related to violence, drugs, or safeguarding may affect your application. Not all convictions will disqualify you, as we assess each case individually.
Guest Support Assistant - Shrewsbury employer: PGL
Contact Detail:
PGL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Support Assistant - Shrewsbury
✨Tip Number 1
Show your passion for adventure and the outdoors during your interactions. Whether it's in a conversation or an informal chat, let your enthusiasm shine through. This aligns perfectly with PGL's core values and will help you stand out.
✨Tip Number 2
Familiarize yourself with common customer service scenarios that might arise in a camp setting. Think about how you would handle questions or issues from guests, as this will demonstrate your readiness for the role.
✨Tip Number 3
Connect with current or former PGL staff on social media platforms. They can provide insights into the work culture and expectations, which can be invaluable during your application process.
✨Tip Number 4
Be prepared to discuss your teamwork experiences. PGL values collaboration, so think of examples where you've worked effectively in a team, especially in challenging situations.
We think you need these skills to ace Guest Support Assistant - Shrewsbury
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Guest Support Assistant. Highlight your relevant experience in customer service and your passion for adventure.
Tailor Your CV: Customize your CV to reflect the skills and experiences that align with the role. Emphasize your teamwork, resilience, and any previous experience working with children or in outdoor settings.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the position. Mention why you want to work at PGL and how you embody their core values of FUN, SAFETY, QUALITY, INCLUSIVITY, TEAMWORK, and RESPECT.
Prepare for the Application Process: Gather all necessary documents, including your ID and address history for the DBS check. Be ready to discuss your experiences and how they relate to the role during potential interviews.
How to prepare for a job interview at PGL
✨Show Your Passion for Adventure
Make sure to express your enthusiasm for adventure and the outdoors during the interview. Share any personal experiences that highlight your love for these activities, as this aligns with the core values of PGL.
✨Demonstrate Customer Service Skills
Prepare examples from your previous customer service roles where you successfully handled guest inquiries or resolved issues. Highlight your ability to remain friendly and professional under pressure, especially during peak periods.
✨Emphasize Teamwork and Inclusivity
PGL values teamwork and inclusivity, so be ready to discuss how you work well in a team environment. Share instances where you collaborated with others to achieve a common goal or supported a diverse group of individuals.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and resilience. Think about how you would handle challenging situations with guests and be prepared to explain your thought process clearly.
