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- Tasks: Welcome guests and assist them during their adventure stay with energy and enthusiasm.
- Company: Join PGL, a leader in adventure experiences for children.
- Benefits: Earn £12.60 per hour, enjoy paid overtime, and get your birthday off!
- Why this job: Make a real difference in children's lives while having fun outdoors.
- Qualifications: Customer service experience and a passion for teamwork and adventure.
- Other info: Access to training, career development, and exclusive discounts at retailers.
The predicted salary is between 12.6 - 12.6 £ per hour.
We’re so proud to say that we are real Living Wage accredited. This means we will continue to pay well above the National Minimum Wage, so our pay rate is £12.60 with the opportunity for paid overtime (6 day working) during our peak periods.
Full Time Fixed Term Contract from February until November 2026, we can offer varying start and end dates between these months. Accommodation & meal packages available (optional) at a generous rate with zero charge for bills or utilities.
Do you believe in the power of adventure? PGL is a world where children achieve the ‘impossible’. Our residential adventure camps create extraordinary breakthroughs through active and life-affirming experiences in the great outdoors. Our purpose is to enrich the lives of children through the transformative power of adventure. Will you join us?
Working with kids requires energy, confidence and effort; but we guarantee it’s never, ever boring. You’ll often be the first friendly face our visitors meet, providing a big PGL welcome and exude friendliness and professionalism at all times. You’ll be on hand to help our guests for the duration of their adventure break with any questions, queries or problems they might have whilst staying with us.
Requirements
- You will have some experience within a customer service role and competent with IT systems.
- Alongside this, your character is what we value most. PGL people are:
- Passionate about adventure and the great outdoors
- Friendly people who flourish in team environments
- Determined and resilient (peak periods are challenging)
Culture & Benefits
- A place to thrive: No matter your background, ethnicity, age, neurodivergence or anything else … PGL is a place to be yourself, have fun, make lifelong friends and celebrate what makes you brilliantly unique.
- Fair pay and benefits for all
- Happy holidays! On top of your annual leave, you’ll also get your birthday off and paid volunteering days to help worthwhile causes
- 24/7 access to our Wellbeing Hub alongside our Employee Assistance Program
- Access to our financial wellbeing platform for financial support if you need it
- Training and mentoring programme, career pathways, aided development and qualifications in future seasons
- Big savings and exclusive perks at 100s of high street retailers, PGL discounted holidays and 20% discount in all our on-site shops
PGL is part of PGL Beyond, a group of innovative companies transforming the world of adventure through enriching experiences and breakthroughs.
For any enquiries specific to this role please email resourcing@pgl.co.uk
We hire the best talent and value a diverse, inclusive team; so, we are dedicated to ensuring our application process is accessible to everyone and are happy to provide helpful adjustments to make it easier to complete. Simply email or call us with detail around the adjustments you need. However, our top priority is the safety of the guests on our centres. Therefore, all centre based employees and some specific Head Office employees must undergo an Enhanced criminal record check (known as DBS or PVG), which we pay for. You will need to provide a 5-year address history and ID (such as passport/birth certificate). Convictions related to violence, drugs, or safeguarding may affect your application. Not all convictions will disqualify you, as we assess each case individually.
Guest Support Assistant employer: PGL
Contact Detail:
PGL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Support Assistant
✨Tip Number 1
Get to know PGL and its values! Before your interview, dive into what makes us tick. Familiarise yourself with our core values like FUN, SAFETY, and TEAMWORK. This will help you connect with us and show that you're genuinely interested in being part of our adventure.
✨Tip Number 2
Practice your customer service skills! As a Guest Support Assistant, you'll be the friendly face our visitors see first. Think about past experiences where you've helped someone out or solved a problem. Share those stories during your chat with us!
✨Tip Number 3
Show off your passion for adventure! Whether it's hiking, camping, or just enjoying the great outdoors, let us know what excites you about working in this environment. We love seeing candidates who are as enthusiastic about adventure as we are!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the PGL family. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace Guest Support Assistant
Some tips for your application 🫡
Show Your Passion for Adventure: When writing your application, let your love for adventure shine through! Share any experiences you've had that relate to outdoor activities or working with kids. We want to see that you’re not just looking for a job, but that you genuinely believe in the power of adventure.
Be Friendly and Professional: Since you'll be the first friendly face our guests meet, make sure your application reflects your warm personality. Use a friendly tone and highlight any customer service experience you have. We value friendliness and professionalism, so let us know how you embody these traits!
Highlight Teamwork Skills: Teamwork is key at PGL, so don’t forget to mention your ability to work well with others. Share examples of how you've collaborated in previous roles or projects. We want to know how you contribute to a positive team environment!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role right there!
How to prepare for a job interview at PGL
✨Know the Company Culture
Before your interview, take some time to understand PGL's core values: FUN, SAFETY, QUALITY, INCLUSIVITY, TEAMWORK, and RESPECT. Think about how your own experiences align with these values and be ready to share examples that demonstrate your passion for adventure and teamwork.
✨Showcase Your Customer Service Skills
As a Guest Support Assistant, you'll be the friendly face our visitors meet. Prepare to discuss your previous customer service roles and highlight specific situations where you went above and beyond to help someone. This will show your potential employer that you’re not just capable but also genuinely care about providing excellent service.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills, especially during peak periods. Think of scenarios where you faced challenges in a customer service role and how you handled them. Practising these responses will help you feel more confident during the interview.
✨Ask Thoughtful Questions
At the end of your interview, don’t forget to ask questions! Inquire about the training and mentoring programme or how the team fosters inclusivity. This shows your interest in the role and helps you gauge if PGL is the right fit for you.
