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- Tasks: Lead the Night Support team, ensuring a safe and comfortable environment for guests.
- Company: Join PGL, a leader in adventure camps creating transformative experiences for young people.
- Benefits: Earn £14.81 per hour, enjoy 20 days leave, and access wellbeing support.
- Why this job: Make a real difference in children's lives while developing your leadership skills.
- Qualifications: Customer focus, teamwork skills, and a passion for working with young people.
- Other info: Inclusive culture with opportunities for growth across various UK or French locations.
The predicted salary is between 12 - 17 £ per hour.
Earn £14.81 per hour (our pay system is benchmarked and fair). Permanent contract.
Leading the way, even at night. PGL is a world where children achieve the ‘impossible’. Our residential adventure camps create extraordinary breakthroughs through active and life‑affirming experiences in the great outdoors. But that’s not all… we’re part of something bigger. We’re powered by PGL Beyond, a group of inspiring companies with a common purpose to deliver enriching and transformative experiences to the next generation. Will you join us? Make a difference as a Night Support Team Leader.
Reporting to the Guest Care Manager, you will be responsible for creating a comfortable, safe and secure environment throughout the night, and leading our Night Support Assistants as required.
Your responsibilities:
- Regular patrols of the centre grounds
- Prompt and efficient resolution of guest issues and complaints
- Ensuring accurate record‑keeping of accidents and incidents
- Actively seek opportunities to improve centre presentation and compliance
- Promote positive health and safety behaviours
- Support our environmental policy
Is this you? We are searching for someone with excellent customer focus and teamwork skills, who is also a confident decision maker and effective leader of people. Ideally you’ll have previous experience working with children/young people in a night support role and managing a team, however this is not essential as full training will be given. Above all, it’s our core values of FUN, SAFETY, QUALITY, INCLUSIVITY, TEAMWORK and RESPECT that unite us.
A place to thrive: No matter your background, ethnicity, age, neurodivergence or anything else … PGL is a place to be yourself, have fun, use your valuable skills for good and celebrate what makes you brilliantly unique.
Fair pay and benefits for all:
- 20 days annual leave (+ 8 bank holidays), and your birthday off
- Paid volunteering days to help worthwhile causes
- Option to purchase additional holiday
- A career with ongoing growth, aided development, mentoring, multiple pathways and opportunities to work across different UK or French locations
- 24/7 access to our Wellbeing Hub alongside our Employee Assistance Program
- Sector leading family friendly policies and a contributory pension
- Access to our financial wellbeing platform where you can borrow or save directly from your salary
- Free/discounted PGL breaks for your family & discounts at 800+ retailers
Contact: For any enquiries specific to this role, please email resourcing@pgl.co.uk. We hire the best talent and value a diverse, inclusive team; so, we are dedicated to ensuring our application process is accessible to everyone and are happy to provide helpful adjustments to make it easier to complete. Simply email or call us with detail around the adjustments you need.
However, our top priority is the safety of the guests on our centres. Therefore, all centre based employees and some specific Head Office employees must undergo an Enhanced criminal record check (known as DBS or PVG), which we pay for. You will need to provide a 5‑year address history and ID (such as passport/birth certificate). Convictions related to violence, drugs, or safeguarding may affect your application. Not all convictions will disqualify you, as we assess each case individually.
Night Support Team Leader in Ashford employer: PGL
Contact Detail:
PGL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Support Team Leader in Ashford
✨Tip Number 1
Get to know the company culture! Before your interview, dive into PGL's values and mission. Show us how you align with our core values of FUN, SAFETY, QUALITY, INCLUSIVITY, TEAMWORK, and RESPECT. This will help you stand out as a candidate who truly gets what we're about.
✨Tip Number 2
Practice your leadership skills! As a Night Support Team Leader, you'll be guiding others. Think of examples from your past where you've led a team or resolved conflicts. We want to see that you can make confident decisions and support your team effectively.
✨Tip Number 3
Be ready to discuss guest care! Since you'll be responsible for creating a safe environment, prepare to share how you've handled guest issues in the past. Highlight your customer focus and teamwork skills, as these are crucial for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re all about making the process accessible, so don’t hesitate to reach out if you need any adjustments. We’re here to help you shine!
We think you need these skills to ace Night Support Team Leader in Ashford
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for working with children and leading a team shine through. We want to see how you connect with our core values of FUN, SAFETY, and TEAMWORK!
Tailor Your CV: Make sure your CV highlights relevant experience, especially if you've worked in night support roles or with young people. We love seeing how your background aligns with what we do at PGL.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your skills and experiences, so we can easily see why you’d be a great fit for the Night Support Team Leader role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at PGL
✨Know the Company Inside Out
Before your interview, take some time to research PGL and its mission. Understand their core values of FUN, SAFETY, QUALITY, INCLUSIVITY, TEAMWORK, and RESPECT. This will not only help you align your answers with their ethos but also show that you're genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As a Night Support Team Leader, you'll need to demonstrate your ability to lead and support a team. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. Highlight your decision-making skills and how you can create a safe and comfortable environment for guests.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about potential guest issues you might encounter during the night and how you would handle them. Practising these scenarios will help you articulate your thought process clearly during the interview.
✨Emphasise Your Customer Focus
PGL values excellent customer service, so be ready to discuss how you've prioritised guest satisfaction in previous roles. Share specific instances where you went above and beyond to ensure a positive experience for customers, especially in challenging situations.
