At a Glance
- Tasks: Support guests during their adventure, ensuring a friendly and professional experience.
- Company: Join PGL, a leader in outdoor adventures for young people.
- Benefits: Earn £13.45 per hour, enjoy paid holidays, and access wellbeing support.
- Other info: Dynamic role with opportunities for training and career growth.
- Why this job: Make a real difference in kids' lives while having fun outdoors.
- Qualifications: Customer service experience and a passion for teamwork.
The predicted salary is between 27800 - 27800 € per year.
You will have some experience within a customer service role and be competent with IT systems. Alongside this, your character is what we value most. PGL people are:
- Passionate about adventure and the great outdoors
- Friendly people who flourish in team environments
- Determined and resilient (peak periods are challenging)
PGL is shaping the next generation through extraordinary residential adventures. Our award-winning programmes help children discover the fun of being outdoors, promote wellbeing, develop character, and build real-world skills for life. Will you join the adventure?
A place to thrive: No matter your background, ethnicity, age, neurodivergence or anything else, PGL is a place to be yourself, have fun, make lifelong friends and celebrate what makes you brilliantly unique.
Responsibilities
- Make a difference as a Guest Support Assistant. Working with kids requires energy, confidence, and effort; but we guarantee it's never, ever boring.
- Provide a big PGL welcome and exude friendliness and professionalism at all times.
- Assist guests for the duration of their adventure break with any questions, queries or problems they might have while staying with us.
- Work under a Full Time Fixed Term Contract from June until November 2026.
Compensation and Benefits
- Living Wage accredited: Pay rate of £13.45 per hour, with the opportunity for paid overtime during peak periods.
- Happy holidays – annual leave, birthday off, and paid volunteering days.
- 24/7 access to our Wellbeing Hub alongside our Employee Assistance Program.
- Access to our financial wellbeing platform for financial support.
- Training and mentoring programme, career pathways, aided development and qualifications in future seasons.
- Big savings and exclusive perks at numerous high‑street retailers, PGL discounted holidays, 20% discount in all on‑site shops.
Core values of FUN, SAFETY, QUALITY, INCLUSIVITY, TEAMWORK and RESPECT.
About PGL Beyond
We’re proud to be part of PGL Beyond, a network of educational travel brands which empowers young people to explore, grow and thrive – through exceptional experiences that go beyond the classroom. Together we’re making a difference.
Guest Support Assistant in Woodbridge employer: Pgl View All Jobs
PGL is an exceptional employer that champions a vibrant and inclusive work culture, where every team member can thrive while making a meaningful impact on young people's lives. With competitive pay, generous holiday allowances, and a strong focus on employee wellbeing and development, PGL offers a unique opportunity to work in a dynamic environment that celebrates individuality and teamwork. Join us in shaping the next generation through extraordinary adventures and enjoy exclusive perks and career growth opportunities in a supportive setting.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Support Assistant in Woodbridge
✨Tip Number 1
Get to know the company culture! PGL is all about adventure and teamwork, so show us your passion for the outdoors and how you thrive in a team. Research our values and be ready to chat about how you embody them.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you’ve helped someone out or solved a problem. We want to see that friendly, professional vibe you bring to the table, especially when dealing with kids and their families.
✨Tip Number 3
Be prepared for the unexpected! Working with kids can be unpredictable, so show us your resilience and determination. Share examples of how you've handled challenges in the past, especially during busy times.
✨Tip Number 4
Apply through our website! It’s the best way to get noticed. Make sure your application reflects your personality and enthusiasm for the role. We’re excited to see how you can contribute to the PGL adventure!
We think you need these skills to ace Guest Support Assistant in Woodbridge
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for adventure and the outdoors shine through. We want to see that you’re not just looking for a job, but that you genuinely care about making a difference in kids' lives.
Be Friendly and Professional:Remember, we value character just as much as experience. Use a warm and approachable tone in your application to reflect the friendly vibe we have at PGL. Show us that you can be both professional and personable!
Highlight Relevant Experience:If you've got any customer service experience, make sure to mention it! We love candidates who are confident with IT systems and can handle challenges with determination and resilience, especially during peak periods.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the info you need about the role and our amazing company culture!
How to prepare for a job interview at Pgl View All Jobs
✨Show Your Passion for Adventure
Make sure to express your enthusiasm for the outdoors and adventure during the interview. Share any personal experiences that highlight your love for nature or outdoor activities, as this aligns perfectly with PGL's values.
✨Demonstrate Your Customer Service Skills
Prepare examples from your previous customer service roles where you went above and beyond to assist guests. Highlight your ability to handle challenging situations with a friendly and professional attitude, as this is crucial for a Guest Support Assistant.
✨Emphasise Teamwork and Resilience
PGL values teamwork, so be ready to discuss how you've successfully worked in teams before. Also, share instances where you’ve shown determination and resilience, especially during peak periods or busy times.
✨Be Yourself and Celebrate Uniqueness
PGL is all about inclusivity and being yourself. Don’t hesitate to showcase what makes you unique and how your background can contribute to the team. Authenticity will resonate well with the interviewers.
