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- Tasks: Bring inspiring school trip itineraries to life and solve problems on the go.
- Company: NST, a leader in educational travel for over 50 years.
- Benefits: Earn £25,350 plus commission, enjoy 20-30 days holiday, and flexible working options.
- Why this job: Create lasting memories for students while developing your skills in a supportive environment.
- Qualifications: Strong communication, organisation, and problem-solving skills are essential.
- Other info: Join a diverse team that values personal growth and offers tailored career development.
The predicted salary is between 25350 - 25350 £ per year.
As a Tour Coordinator, you will help turn great trip ideas into great trip realities. Working alongside our Educational Travel Sales Advisors and in-house travel services teams, you will bring inspiring school trip itineraries to life - pulling together all the details to ensure everything runs to plan. You will be the main contact for Group Leaders, keeping them updated by phone and email, listening carefully to their needs, and making sure special requests or adjustments are looked after. If any bumps in the road pop up - before travel or while the group's away - you will be quick to find smart solutions and keep things running smoothly. With several tours on the go, you will balance priorities, solve problems quickly, and use your creativity to design itineraries that hit key learning objectives. By building strong relationships, you will create lasting memories - and loyal customers.
Responsibilities
- You are a customer service champion - friendly, confident, and always ready to go above and beyond to make our teachers' and group leaders' day easier, you know how to deliver service that really shines.
- You are a natural communicator - clear, confident and great at getting your message across, both in writing and in conversation.
- Organisation is your superpower - you are great at juggling tasks, managing your time, and keeping everything on track.
- You love solving problems - you stay calm under pressure and always find smart solutions.
- You have an eagle eye for detail - nothing gets past you, and accuracy is always top of your list.
- You thrive in a fast-paced environment - you work quickly, accurately, and keep cool when things get busy.
- You are a team player - ready to jump into our out-of-hours emergency rota a few times a year to help keep things running smoothly.
Contract and Compensation
Earn £25,350 per year (our pay system is benchmarked and fair) plus commission (£1600 OTE). Permanent contract. Office based with flexible working options available.
About the Company
We are NST. We have been creating school trips in the UK, Europe and worldwide which educate, inspire and enable children to develop a sense of independence for over 50 years. Our educational experiences have lasting, positive impacts to expand horizons and unlock potential. But that’s not all… we are part of something bigger. We are powered by PGL Beyond, a group of inspiring companies with a common purpose to deliver enriching and transformative experiences to the next generation. We value excellence and personal advancement. We will prioritise your professional growth with tailored career development opportunities, mentorship programs and ongoing training. No matter your background, ethnicity, age, neurodivergence or anything else… PGL is a place to be yourself, realise your full potential and celebrate what makes you brilliantly unique. Fair pay and benefits for all.
Benefits
- Happy holidays – 20 days annual leave, which accrues with length of service up to 30 days (+ bank holidays). You will also enjoy an extra day off on your birthday and the opportunity to purchase additional leave!
- Paid time-off to volunteer your time to worthwhile causes.
- 24/7 access to our Wellbeing Hub alongside our Employee Assistance Program.
- Access to our financial wellbeing platform for financial assistance if you need it.
- Big savings and exclusive perks at 100s of high street retailers.
- PGL discounted holidays and 20% discount in all our on-site shops.
Application and Safety
We hire the best talent and value a diverse, inclusive team; so, we are dedicated to ensuring our application process is accessible to everyone and are happy to provide helpful adjustments to make it easier to complete. Simply email or call us with detail around the adjustments you need. However, our top priority is the safety of the guests on our centres. Therefore, all centre based employees and some specific Head Office employees must undergo an Enhanced criminal record check (known as DBS or PVG), which we pay for. You will need to provide a 5-year address history and ID (such as passport/birth certificate). Convictions related to violence, drugs, or safeguarding may affect your application. Not all convictions will disqualify you, as we assess each case individually.
Tour Coordinator employer: PGL Travel
Contact Detail:
PGL Travel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tour Coordinator
✨Tip Number 1
Network like a pro! Reach out to your connections in the travel industry, especially those who might know about opportunities at NST. A friendly chat can lead to insider info that could give you the edge.
✨Tip Number 2
Prepare for the interview by researching NST and our values. Show us how your skills align with our mission of creating inspiring educational experiences. We love seeing candidates who are genuinely passionate about what we do!
✨Tip Number 3
Practice your communication skills! As a Tour Coordinator, you'll need to be clear and confident. Try mock interviews with friends or family to get comfortable expressing your ideas and experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining our team and making a difference in educational travel.
We think you need these skills to ace Tour Coordinator
Some tips for your application 🫡
Show Your Passion for Travel: When writing your application, let your love for travel shine through! Share any personal experiences or stories that highlight your enthusiasm for creating memorable trips. We want to see how you can bring that passion to the role of Tour Coordinator.
Be Clear and Concise: We appreciate clear communication, so make sure your application is easy to read. Use straightforward language and avoid jargon. Highlight your skills and experiences that align with the job description, but keep it brief and to the point!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the specific role of Tour Coordinator. Mention how your skills in organisation and problem-solving will help us create amazing school trip itineraries.
Check for Details: Before hitting send, double-check your application for any typos or errors. We’ve got an eagle eye for detail, and we’d love to see that same attention to detail in your application. Remember, accuracy is key!
How to prepare for a job interview at PGL Travel
✨Know Your Itineraries
Before the interview, familiarise yourself with some sample school trip itineraries. This will not only show your enthusiasm for the role but also help you discuss how you would bring those ideas to life during the conversation.
✨Showcase Your Problem-Solving Skills
Prepare examples of past experiences where you've successfully solved problems under pressure. Highlight your ability to stay calm and think creatively, as this is crucial for a Tour Coordinator when unexpected issues arise.
✨Communicate Clearly
Practice articulating your thoughts clearly and confidently. Since communication is key in this role, consider doing mock interviews with friends or family to refine your delivery and ensure you can convey your ideas effectively.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage multiple tasks and priorities. Share specific strategies or tools you use to stay organised, as this will reassure the interviewers that you can handle the fast-paced environment of coordinating tours.