At a Glance
- Tasks: Support customers via phone and email, ensuring a friendly and helpful experience.
- Company: Join PGL, a leader in shaping young lives through outdoor adventures.
- Benefits: Enjoy 20 days annual leave, birthday off, and paid volunteering days.
- Other info: Dynamic role with opportunities for growth across various UK or French locations.
- Why this job: Be part of a team that inspires young people to explore and thrive.
- Qualifications: Customer service experience and strong communication skills required.
The predicted salary is between 28800 - 43200 £ per year.
Responsibilities:
- Confident supporting customers by phone and email, always bringing a friendly, can-do attitude.
- Experience in customer service, with a knack for really listening and finding the best way to help.
- Happy working solo or as part of a team, staying calm and focused even when things get busy.
- A great eye for detail, making sure everything is accurate, polished and on point.
- Comfortable using Word and Excel, and quick to pick up new systems and tools.
- Brilliant communicator, able to write clearly and chat confidently with all kinds of customers.
- Super organised, great at prioritising, juggling tasks and staying on top of your workload in a lively open-plan office.
- You will support our sales team in driving profitable growth by championing the benefits of travelling with PGL, building strong relationships with a wide range of clients and stepping in to cover key sales territories during busy periods or team absences.
- You will also help uncover new sales opportunities and keep our database of potential Party Leaders up to date, ensuring we are always ready to connect with new groups and inspire their next adventure.
About PGL:
PGL is shaping the next generation through extraordinary residential adventures. Our award-winning programmes help children discover the fun of being outdoors, promote wellbeing, develop character, and build real-world skills for life. Will you join the adventure?
We are proud to be part of PGL Beyond, a network of educational travel brands which empowers young people to explore, grow and thrive — through exceptional experiences that go beyond the classroom. Together, we are making a difference.
Benefits:
- On top of your 20 days annual leave (+ 8 bank holidays), you will also enjoy your birthday off, have paid volunteering days to help worthwhile causes and the option to purchase additional holiday.
- A career with ongoing growth, aided development, mentoring, multiple pathways and opportunities to work across different UK or French locations.
- 24/7 access to our Wellbeing Hub alongside our Employee Assistance Program.
- Sector leading family friendly policies and a contributory pension.
- Access to our financial wellbeing platform where you can borrow or save directly from your salary.
- Free/discounted PGL breaks for your family & discounts at 800+ retailers.
Sales Support Executive - Permanent employer: PGL Travel
PGL is an exceptional employer that fosters a vibrant and supportive work culture, perfect for those looking to make a meaningful impact in the lives of young people. With a strong emphasis on employee growth, you will benefit from ongoing development opportunities, mentoring, and the chance to work across various locations in the UK and France. Enjoy generous benefits including additional holiday options, paid volunteering days, and access to a comprehensive Wellbeing Hub, all while being part of a team dedicated to creating extraordinary adventures for children.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Support Executive - Permanent
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at PGL Travel. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like PGL Travel before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Sales Support Executive - Permanent
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to PGL Travel:Your cover letter is your chance to shine! Tell us why you want to work at PGL Travel specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at PGL Travel!
How to prepare for a job interview at PGL Travel
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
