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- Tasks: Support customers via phone and email, ensuring a friendly and helpful experience.
- Company: Join PGL, a leader in shaping young lives through outdoor adventures.
- Benefits: Enjoy 20 days annual leave, birthday off, and paid volunteering days.
- Why this job: Be part of a team that inspires young people to explore and thrive.
- Qualifications: Customer service experience and strong communication skills required.
- Other info: Dynamic role with opportunities for growth across various UK or French locations.
The predicted salary is between 28800 - 43200 £ per year.
Responsibilities:
- Confident supporting customers by phone and email, always bringing a friendly, can-do attitude.
- Experience in customer service, with a knack for really listening and finding the best way to help.
- Happy working solo or as part of a team, staying calm and focused even when things get busy.
- A great eye for detail, making sure everything is accurate, polished and on point.
- Comfortable using Word and Excel, and quick to pick up new systems and tools.
- Brilliant communicator, able to write clearly and chat confidently with all kinds of customers.
- Super organised, great at prioritising, juggling tasks and staying on top of your workload in a lively open-plan office.
- You will support our sales team in driving profitable growth by championing the benefits of travelling with PGL, building strong relationships with a wide range of clients and stepping in to cover key sales territories during busy periods or team absences.
- You will also help uncover new sales opportunities and keep our database of potential Party Leaders up to date, ensuring we are always ready to connect with new groups and inspire their next adventure.
About PGL:
PGL is shaping the next generation through extraordinary residential adventures. Our award-winning programmes help children discover the fun of being outdoors, promote wellbeing, develop character, and build real-world skills for life. Will you join the adventure?
We are proud to be part of PGL Beyond, a network of educational travel brands which empowers young people to explore, grow and thrive — through exceptional experiences that go beyond the classroom. Together, we are making a difference.
Benefits:
- On top of your 20 days annual leave (+ 8 bank holidays), you will also enjoy your birthday off, have paid volunteering days to help worthwhile causes and the option to purchase additional holiday.
- A career with ongoing growth, aided development, mentoring, multiple pathways and opportunities to work across different UK or French locations.
- 24/7 access to our Wellbeing Hub alongside our Employee Assistance Program.
- Sector leading family friendly policies and a contributory pension.
- Access to our financial wellbeing platform where you can borrow or save directly from your salary.
- Free/discounted PGL breaks for your family & discounts at 800+ retailers.
Sales Support Executive - Permanent employer: PGL Travel
Contact Detail:
PGL Travel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Support Executive - Permanent
✨Tip Number 1
Get to know the company! Before your interview, dive into PGL's mission and values. This will help you connect your skills and experiences to what they stand for, showing that you're not just another candidate but someone who truly gets their vibe.
✨Tip Number 2
Practice your communication skills! Since you'll be chatting with all sorts of customers, try role-playing common scenarios with a friend. This will help you feel more confident and articulate during the real deal, making it easier to showcase your friendly, can-do attitude.
✨Tip Number 3
Show off your organisational skills! During interviews, share examples of how you've juggled tasks in busy environments. This will demonstrate your ability to stay calm and focused, which is key for the Sales Support Executive role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the PGL adventure. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace Sales Support Executive - Permanent
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service. We love candidates who can demonstrate their ability to listen and help customers effectively, so share specific examples of how you've done this in the past.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate brilliant communicators, so make sure your writing reflects that. Avoid jargon and focus on what makes you a great fit for the role.
Demonstrate Your Organisational Skills: We’re looking for someone super organised, so don’t forget to mention how you manage your workload. Share any tools or methods you use to stay on top of tasks, especially in a busy environment.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our adventure!
How to prepare for a job interview at PGL Travel
✨Show Your Customer Service Skills
Make sure to highlight your experience in customer service during the interview. Share specific examples of how you've listened to customers and resolved their issues, showcasing your friendly and can-do attitude.
✨Demonstrate Your Organisational Skills
Prepare to discuss how you manage your workload and prioritise tasks, especially in a busy environment. You could mention tools or methods you use to stay organised, which will show that you're ready to handle the lively open-plan office setting.
✨Communicate Clearly and Confidently
Practice articulating your thoughts clearly, as communication is key for this role. Be prepared to engage in a mock conversation or role-play scenario to demonstrate your ability to chat confidently with various types of customers.
✨Familiarise Yourself with Relevant Tools
Brush up on your Word and Excel skills before the interview. If you have experience with other systems or tools, be ready to discuss how quickly you adapt to new technologies, as this will show your potential to support the sales team effectively.