At a Glance
- Tasks: Lead and inspire a high-performing sales team to achieve targets and deliver exceptional customer experiences.
- Company: Join PGL, a leader in educational adventures for young people.
- Benefits: Enjoy 20 days annual leave, professional development, and exclusive discounts.
- Other info: Be part of a supportive culture that celebrates diversity and personal growth.
- Why this job: Make a real impact while helping young people thrive through outdoor adventures.
- Qualifications: Experience in sales or customer service with strong leadership skills.
The predicted salary is between 30000 - 40000 € per year.
Key Qualities and Responsibilities
- Previous experience in a Sales or Customer Service role, ideally telephone-based and full of great customer moments.
- A knack for building strong, successful teams where people feel supported and ready to shine.
- Confidence influencing and negotiating with all kinds of internal and external stakeholders.
- A natural problem-solver with a positive, upbeat "Can Do!" attitude.
- Resilient, results‐driven, and calm under pressure, with a history of delivering great work to tight deadlines.
- Leads by example with brilliant customer service, regularly checking in to make sure the team is delivering amazing experiences every time.
- Dives into the root causes of customer service issues, spotting what needs to change and suggesting smart, practical improvements.
- Gets involved in networking opportunities, making connections that help you, your team and the business grow.
- Reflective and thoughtful, you learn from decisions and use that insight to make even better choices next time.
- Keeps the team focused on what matters most, knowing when to delegate and how to keep everything running smoothly and efficiently.
A Place to Thrive
PGL is shaping the next generation through extraordinary residential adventures. Our award-winning programmes help children discover the fun of being outdoors, promote wellbeing, develop character, and build real-world skills for life. Will you join the adventure? We're part of something bigger. We're proud to be part of PGL Beyond, a network of educational travel brands which empowers young people to explore, grow and thrive - through exceptional experiences that go beyond the classroom. Together, we're making a difference.
About the Role
Make a difference as a Sales Team Leader. In this role you'll lead, inspire and develop a high‐performing sales team to maximise profitable growth for PGL within the Education & Groups market. Building a positive, engaged and results‐focused team culture, ensuring colleagues are motivated, well‐supported and consistently delivering their best. You'll drive the delivery of sales results by setting clear objectives, monitoring performance and ensuring the achievement of agreed sales targets across a defined geographic region. You will take ownership of creating exceptional sales and service experiences for both existing and prospective customers, building long‐term relationships that reflect PGL's values.
Benefits and Culture
- We will prioritise your professional growth with tailored career development opportunities, mentorship programmes and ongoing training.
- No matter your background, ethnicity, age, neurodivergence or anything else... PGL is a place to be yourself, realise your full potential and celebrate what makes you brilliantly unique.
- Fair pay and benefits for all.
- Happy holidays – 20 days annual leave, which accrues with length of service up to 30 days (+ bank holidays). You'll also enjoy an extra day off on your birthday and the opportunity to purchase additional leave!
- Paid time‐off to volunteer your time to worthwhile causes.
- Sector‐leading family‐friendly policies and a contributory pension.
- 24/7 access to our Wellbeing Hub alongside our Employee Assistance Programme.
- Access to our financial wellbeing platform for financial support if you need it.
- Big savings and exclusive perks at 100s of high street retailers.
- PGL discounted holidays and 20% discount in all our on‐site shops.
Sales Team Leader in Ross on Wye employer: PGL Travel
PGL is an exceptional employer that prioritises your professional growth and well-being, offering tailored career development opportunities and a supportive work culture. With a focus on building strong, engaged teams, employees enjoy generous benefits including 20 days of annual leave, additional time off for volunteering, and access to a Wellbeing Hub, all while contributing to meaningful experiences that shape the next generation. Join us in making a difference and thrive in an environment that celebrates your unique contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Team Leader in Ross on Wye
✨Tip Number 1
Get to know the company culture before your interview. Check out PGL's social media and website to see what they're all about. This will help you connect your experiences with their values during the chat.
✨Tip Number 2
Practice your storytelling skills! Think of specific examples from your past roles that showcase your leadership, problem-solving, and customer service skills. We want to hear how you've made a difference in your teams!
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the role and the team. Plus, it shows you're genuinely interested in joining the adventure at PGL.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. And remember, apply through our website for the best chance of landing that Sales Team Leader position!
We think you need these skills to ace Sales Team Leader in Ross on Wye
Some tips for your application 🫡
Show Your Sales Experience:Make sure to highlight your previous experience in sales or customer service roles. We want to see how you've created great customer moments and built strong teams, so share those stories!
Be Yourself:At StudySmarter, we value uniqueness! Don’t be afraid to let your personality shine through in your application. We’re looking for someone who can lead with a positive attitude and inspire others.
Demonstrate Problem-Solving Skills:We love a natural problem-solver! In your application, give examples of how you've tackled challenges in the past and what practical improvements you suggested. Show us your 'Can Do!' spirit!
Apply Through Our Website:Ready to take the plunge? Make sure to apply through our website. It’s the best way for us to get your application and for you to join our adventure at PGL!
How to prepare for a job interview at PGL Travel
✨Know Your Sales Stuff
Make sure you brush up on your sales techniques and customer service experiences. Be ready to share specific examples of how you've built strong teams and delivered exceptional customer moments in the past.
✨Show Your Leadership Style
Prepare to discuss how you lead by example. Think about times when you've motivated your team or resolved conflicts. Highlight your 'Can Do!' attitude and how it has positively influenced your team's performance.
✨Be a Problem-Solver
Think of instances where you've identified root causes of issues and suggested practical improvements. This will showcase your natural problem-solving skills and your ability to keep things running smoothly under pressure.
✨Connect and Network
Demonstrate your networking skills by sharing how you've made connections that benefited your team or previous employers. Show that you understand the importance of building relationships in driving sales and achieving targets.
