At a Glance
- Tasks: Lead our retail and bar areas, ensuring a fun and welcoming environment for guests.
- Company: Join PGL, a leader in adventure and educational travel for young people.
- Benefits: Earn £29,888.31 per year, with optional accommodation and meal packages.
- Other info: Enjoy 20 days annual leave, birthday off, and opportunities for growth.
- Why this job: Be part of a team that promotes creativity, teamwork, and unforgettable experiences.
- Qualifications: Retail experience preferred; leadership skills and creativity are key.
The predicted salary is between 29888 - 29888 £ per year.
You'll oversee our on-site retail and bar areas, providing a friendly and welcoming service to our young guests, families and other visitors.
You'll ensure your team keeps these areas stocked, organised and visually appealing, encouraging creativity with shop & bar displays to keep them fresh and fun.
You'll maximise productivity and profitability through effective stock management, spending incentives and cash handling.
You'll share your marketing ideas to enhance our retail environments and oversee a fun programme of entertainment for our guests using our bar areas during their stay.
- A strong background in retail
- Excellent leadership and communication skills
- Creativity and commercial awareness
You’ll need great interpersonal skills to assist and engage with our guests, leadership ability to inspire and lead your team, and confidence and problem-solving talent to resolve any issues that stand in the way of achieving your targets through delivering excellent guest experiences.
We're looking for individuals with 3+ months experience within a retail and / or bar role.
Experience of supervising a team is a bonus, but not essential for this position as management training will be given.
Above all, it's our core values of FUN, SAFETY, QUALITY, INCLUSIVITY, TEAMWORK and RESPECT that unite us.
Made by adventure PGL is shaping the next generation through extraordinary residential adventures.
Our award-winning programmes help children discover the fun of being outdoors, promote wellbeing, develop character, and build real-world skills for life.
- Fair pay and benefits for all
- Earn £29,888.31 (live off rate) per annum (our pay system is benchmarked and fair)
- Full Time Permanent Contract
- Accommodation & meal packages available (optional) at a generous rate with zero charge for bills or utilities.
Will you join the adventure?
We're part of something bigger.
We're proud to be part of PGL Beyond, a network of educational travel brands which empowers young people to explore, grow and thrive - through exceptional experiences that go beyond the classroom.
Together, we're making a difference.
No matter your background, ethnicity, age, neurodivergence or anything else ...
PGL is a place to be yourself, have fun, use your valuable skills for good and celebrate what makes you brilliantly unique.
- On top of your 20 days annual leave (+ 8 bank holidays), you'll also enjoy your birthday off, have paid volunteering days to help worthwhile causes and the option to purchase additional holiday.
- A career with ongoing growth, aided development, mentoring, multiple pathways and opportunities to work across different UK or French locations.
- 24/7 access to our Wellbeing Hub alongside our Employee Assistance Program
- Sector leading family friendly policies and a contributory pension
- Access to our financial wellbeing platform where you can borrow or save directly from your salary.
- Free/discounted PGL breaks for your family & discounts at 800+ retailers.
- #J-18808-Ljbffr
Retail Team Leader in Hindhead employer: PGL Travel
PGL is an exceptional employer that fosters a vibrant and inclusive work culture, where every team member can thrive while making a meaningful impact on young people's lives. With competitive pay, generous benefits including extra leave for your birthday and paid volunteering days, and a commitment to employee growth through mentoring and diverse career pathways, PGL stands out as a rewarding place to work. Join us in creating unforgettable experiences in a supportive environment that values fun, safety, and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Team Leader in Hindhead
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like PGL Travel, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like PGL Travel!
We think you need these skills to ace Retail Team Leader in Hindhead
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at PGL Travel, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at PGL Travel and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show PGL Travel that you’re ready to jump in and contribute right away!
How to prepare for a job interview at PGL Travel
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
