At a Glance
- Tasks: Lead a team to deliver unforgettable experiences for young guests at PGL Dalguise.
- Company: Join PGL, the UK's top provider of activity holidays for children.
- Benefits: Live-in accommodation, meals, training, and career progression opportunities.
- Other info: Be part of a fun, supportive team dedicated to creating memorable experiences.
- Why this job: Make a real impact on children's adventures while working in a stunning outdoor setting.
- Qualifications: Experience in hospitality or guest services, strong communication skills, and a positive mindset.
The predicted salary is between 30000 - 42000 £ per year.
Guest Experience Manager @ PGL Travel | Line Management, Customer Service
About PGL:
PGL is the UK’s leading provider of residential activity holidays and educational courses for children. Our Dalguise centre, nestled in the scenic Perthshire countryside, offers a unique blend of outdoor adventure and learning. We are passionate about delivering unforgettable experiences to young guests, schools, and families alike.
Job Purpose
As a Guest Experience Assistant Manager, you will play a key role in supporting the delivery of outstanding customer service and operational excellence. You will help lead a team dedicated to ensuring all guests — particularly school groups — have a safe, enjoyable, and enriching stay at PGL Dalguise. Working closely with the Guest Experience Manager and other department leads, you'll ensure every aspect of the guest journey is seamless, engaging, and exceeds expectations.
Key Responsibilities
- Act as a key point of contact for visiting guests and group leaders, ensuring their needs are met with professionalism and enthusiasm.
- Support, motivate, and mentor a team of Guest Experience staff and Activity Leaders to maintain high service standards throughout the guest stay.
- Assist with the day‑to‑day running of guest services including check‑ins/outs, mealtime coordination, evening entertainment, and issue resolution.
- Promote a culture of outstanding customer service across all departments by identifying areas for improvement and implementing solutions.
- Uphold and enforce PGL’s safeguarding policies, ensuring the safety and wellbeing of all guests and staff.
- Help plan and deliver evening activities and special events that enhance the overall guest experience.
- Collect and respond to guest feedback to continually improve service delivery.
- Ensure all procedures are followed to maintain a safe environment, reporting and resolving any issues promptly.
Skills & Experience Required
- Previous experience in hospitality, tourism, or guest services (ideally in a leadership or supervisory role).
- Strong interpersonal and communication skills.
- Ability to stay calm and professional under pressure.
- Experience working with children or young people (desirable).
- A proactive and hands‑on approach to problem‑solving.
- Strong organisational and time‑management skills.
- A flexible, positive, and team‑oriented mindset.
- First Aid or Safeguarding qualifications (advantageous, but training can be provided).
What We Offer
- Live‑in accommodation and meals (if required).
- Training and development opportunities.
- Access to PGL’s internal progression pathways and national career opportunities.
- The chance to work in a stunning outdoor setting, with a fun and supportive team.
How to Apply
Ready to lead, inspire, and make a difference? Apply now to be part of the adventure at PGL Dalguise.
Visit www.pgl.co.uk/jobs to submit your application or learn more about working with us.
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Guest experiance assistant manager employer: Pgl Travel
PGL is an exceptional employer that fosters a vibrant and inclusive work culture, where every team member can thrive while making a meaningful impact on young people's lives. With competitive pay, generous benefits including extra leave for your birthday and paid volunteering days, and a commitment to employee growth through mentoring and diverse career pathways, PGL stands out as a rewarding place to work. Join us in creating unforgettable experiences in a supportive environment that values fun, safety, and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Guest experiance assistant manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
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Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
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✨Reach Out Directly to Pgl Travel
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We think you need these skills to ace Guest experiance assistant manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Pgl Travel and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Pgl Travel
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
