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- Tasks: Lead a team to deliver unforgettable experiences for young guests at PGL Dalguise.
- Company: Join PGL, the UK's top provider of activity holidays for children.
- Benefits: Live-in accommodation, meals, training, and career progression opportunities.
- Why this job: Make a real impact on children's adventures while working in a stunning outdoor setting.
- Qualifications: Experience in hospitality or guest services, strong communication skills, and a positive mindset.
- Other info: Be part of a fun, supportive team dedicated to creating memorable experiences.
The predicted salary is between 30000 - 42000 £ per year.
Guest Experience Manager @ PGL Travel | Line Management, Customer Service
About PGL:
PGL is the UK’s leading provider of residential activity holidays and educational courses for children. Our Dalguise centre, nestled in the scenic Perthshire countryside, offers a unique blend of outdoor adventure and learning. We are passionate about delivering unforgettable experiences to young guests, schools, and families alike.
Job Purpose
As a Guest Experience Assistant Manager, you will play a key role in supporting the delivery of outstanding customer service and operational excellence. You will help lead a team dedicated to ensuring all guests — particularly school groups — have a safe, enjoyable, and enriching stay at PGL Dalguise. Working closely with the Guest Experience Manager and other department leads, you\’ll ensure every aspect of the guest journey is seamless, engaging, and exceeds expectations.
Key Responsibilities
- Act as a key point of contact for visiting guests and group leaders, ensuring their needs are met with professionalism and enthusiasm.
- Support, motivate, and mentor a team of Guest Experience staff and Activity Leaders to maintain high service standards throughout the guest stay.
- Assist with the day‑to‑day running of guest services including check‑ins/outs, mealtime coordination, evening entertainment, and issue resolution.
- Promote a culture of outstanding customer service across all departments by identifying areas for improvement and implementing solutions.
- Uphold and enforce PGL’s safeguarding policies, ensuring the safety and wellbeing of all guests and staff.
- Help plan and deliver evening activities and special events that enhance the overall guest experience.
- Collect and respond to guest feedback to continually improve service delivery.
- Ensure all procedures are followed to maintain a safe environment, reporting and resolving any issues promptly.
Skills & Experience Required
- Previous experience in hospitality, tourism, or guest services (ideally in a leadership or supervisory role).
- Strong interpersonal and communication skills.
- Ability to stay calm and professional under pressure.
- Experience working with children or young people (desirable).
- A proactive and hands‑on approach to problem‑solving.
- Strong organisational and time‑management skills.
- A flexible, positive, and team‑oriented mindset.
- First Aid or Safeguarding qualifications (advantageous, but training can be provided).
What We Offer
- Live‑in accommodation and meals (if required).
- Training and development opportunities.
- Access to PGL’s internal progression pathways and national career opportunities.
- The chance to work in a stunning outdoor setting, with a fun and supportive team.
How to Apply
Ready to lead, inspire, and make a difference? Apply now to be part of the adventure at PGL Dalguise.
Visit www.pgl.co.uk/jobs to submit your application or learn more about working with us.
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Guest experiance assistant manager employer: PGL Travel
Contact Detail:
PGL Travel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest experiance assistant manager
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality or tourism sectors. A personal recommendation can go a long way in landing that Guest Experience Assistant Manager role.
✨Tip Number 2
Prepare for the interview by researching PGL and understanding their values. Think about how your experience aligns with their mission of delivering unforgettable experiences. Show them you’re not just another candidate, but someone who truly gets what they’re all about!
✨Tip Number 3
Practice your customer service scenarios! Be ready to discuss how you would handle various guest situations. This role is all about ensuring a seamless experience, so demonstrating your problem-solving skills will impress the hiring team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the PGL adventure. Let’s get you on board!
We think you need these skills to ace Guest experiance assistant manager
Some tips for your application 🫡
Show Your Passion for Guest Experience: When writing your application, let your enthusiasm for creating unforgettable experiences shine through. We want to see how much you care about making every guest's stay special, so share any relevant stories or examples that highlight your passion for customer service.
Tailor Your Application: Make sure to customise your application to reflect the specific skills and experiences mentioned in the job description. We love seeing candidates who take the time to align their background with what we’re looking for, so don’t be shy about showcasing your relevant experience in hospitality or leadership.
Be Professional Yet Approachable: While we appreciate a friendly tone, remember to maintain professionalism in your written application. Use clear language and structure your thoughts well, as this reflects your communication skills — a key part of the role we’re hiring for!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way to ensure it reaches us quickly and securely. Plus, you’ll find all the details you need about the role and our amazing team at PGL Dalguise!
How to prepare for a job interview at PGL Travel
✨Know Your Guests
Before the interview, research PGL Travel and its commitment to delivering unforgettable experiences for young guests. Familiarise yourself with their values and how they prioritise customer service. This will help you demonstrate your understanding of the role and show that you're genuinely interested in enhancing guest experiences.
✨Showcase Your Leadership Skills
As a Guest Experience Assistant Manager, you'll be leading a team. Prepare examples from your past experiences where you've successfully motivated and mentored others. Highlight specific situations where your leadership made a positive impact on customer service or team dynamics.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities, especially in high-pressure situations. Think of scenarios where you've had to resolve guest issues or improve service delivery. Practising these responses will help you articulate your proactive approach effectively during the interview.
✨Emphasise Your Passion for Working with Young People
If you have experience working with children or young people, make sure to highlight it. Share stories that showcase your ability to engage and connect with them, as this is crucial for the role. If you don’t have direct experience, discuss any relevant skills or qualities that would make you a great fit for this aspect of the job.
