Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and inspire a team to deliver exceptional customer service and improve processes.
- Company: Join PGL, a leader in creating transformative outdoor experiences for children.
- Benefits: Enjoy 25 days holiday, extra birthday leave, and discounts on holidays.
- Why this job: Make a real impact by enhancing customer experiences and leading a passionate team.
- Qualifications: Proven leadership skills and a strong background in customer service.
- Other info: Be part of a supportive culture with opportunities for personal and professional growth.
The predicted salary is between 30000 - 42000 £ per year.
As our Customer Service Admin Team Leader, you'll play a key part in developing smarter processes, improving the way we work, and strengthening communication across the business - all to help us deliver an exceptional experience for every customer. You'll lead, support and inspire a team of Customer Service Administrators, making sure bookings are handled accurately, promptly and with care. You'll set and monitor KPIs across the admin function and make sure the wider Customer Service team has the support they need to consistently exceed expectations. You'll also be a proud ambassador for the PGL product, working closely with centre teams, Sales and Marketing to ensure we're aligned, connected and working together to give our guests the very best experience.
Responsibilities
- Lead, support and inspire a team of Customer Service Administrators.
- Ensure bookings are handled accurately, promptly and with care.
- Set and monitor KPIs across the admin function; support the wider Customer Service team to exceed expectations.
- Act as a brand ambassador for the PGL product; collaborate with centre teams, Sales and Marketing to ensure alignment and a best-in-class guest experience.
Qualifications
- Proven ability to lead, inspire and bring out the best in a team.
- Strong background in delivering outstanding service within a customer-focused environment.
- Highly organised, with a knack for improving processes and finding smarter ways of working.
- Clear, confident communicator who builds positive relationships with stakeholders across the business.
- A natural problem-solver with a positive, "let's make it happen" attitude.
- Confident working under pressure, delivering great results and meeting deadlines.
- Meticulous attention to detail, ensuring accuracy in everything you do.
About PGL and values
PGL is a world where children achieve the 'impossible'. Our residential adventure camps create extraordinary breakthroughs through active and life-affirming experiences in the great outdoors. We're part of PGL Beyond, a group of inspiring companies with a shared purpose to deliver enriching and transformative experiences to the next generation.
Benefits
- Happy holidays - 25 days annual leave, accruing with length of service up to 30 days (+ bank holidays).
- Extra day off on your birthday; option to purchase additional leave.
- Paid time-off to volunteer.
- Sector-leading family-friendly policies and a contributory pension.
- 24/7 access to Wellbeing Hub and Employee Assistance Program.
- Access to financial wellbeing platform for financial support.
- Discounts at high street retailers; PGL discounts on holidays and on-site shops.
Customer Service Admin Team Leader employer: PGL Travel
Contact Detail:
PGL Travel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Admin Team Leader
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. This can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to team leadership and customer service. We recommend using the STAR method to structure your answers – it helps you showcase your skills effectively!
✨Tip Number 3
Show your passion for PGL! Research the company’s values and mission, and be ready to discuss how you align with them. This will demonstrate that you’re not just looking for any job, but you genuinely want to be part of their team.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Customer Service Admin Team Leader
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight your experience in leading and inspiring teams. We want to see how you've motivated others and improved processes in your previous roles.
Be Customer-Focused: Since this role is all about delivering exceptional customer service, share specific examples of how you've gone above and beyond for customers. We love hearing about those moments that made a difference!
Communicate Clearly: Your written application should reflect your communication skills. Keep it clear and concise, and don’t forget to show your personality! We appreciate a confident communicator who can build positive relationships.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at PGL Travel
✨Know Your Team Dynamics
Before the interview, think about how you would lead and inspire a team of Customer Service Administrators. Be ready to share specific examples of how you've motivated teams in the past and improved processes. This shows you understand the role and can bring out the best in others.
✨Showcase Your Customer Focus
Prepare to discuss your experience in delivering outstanding customer service. Think of situations where you went above and beyond for customers and how that aligns with PGL's mission. Highlighting your customer-centric approach will resonate well with the interviewers.
✨Demonstrate Problem-Solving Skills
Be ready to tackle hypothetical scenarios during the interview. Think about common challenges in customer service and how you would address them. Showing a positive, 'let's make it happen' attitude will impress the interviewers and demonstrate your fit for the role.
✨Communicate Clearly and Confidently
Practice articulating your thoughts clearly and confidently. Since the role requires strong communication skills, consider how you can build rapport with stakeholders. A clear communicator is essential for ensuring alignment across teams, so showcase this skill during your interview.
