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For Companies At a Glance
- Tasks: Lead a team to enhance guest experiences and streamline processes in a dynamic travel environment.
- Company: A top UK travel company known for its commitment to customer satisfaction.
- Benefits: Competitive salary, flexible working hours, and opportunities for career advancement.
- Why this job: Be a key player in transforming guest experiences and leading a passionate team.
- Qualifications: Experience in customer service and strong leadership skills required.
- Other info: Join a vibrant team dedicated to making travel unforgettable for guests.
The predicted salary is between 36000 - 60000 £ per year.
A leading travel company in the UK is seeking a Customer Service Admin Team Leader to improve processes and enhance communication across the business. The successful candidate will inspire a team of Customer Service Administrators, ensuring bookings are accurately managed.
You will set and monitor KPIs to guarantee the team's success while acting as an ambassador for the company's product, collaborating across departments to provide an exceptional guest experience.
Cus Service Admin Team Lead – Process & Guest Experience employer: PGL Travel
Contact Detail:
PGL Travel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cus Service Admin Team Lead – Process & Guest Experience
✨Tip Number 1
Network like a pro! Reach out to people in the travel industry, especially those who work at the company you're eyeing. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Show off your leadership skills! When you get the chance to chat with hiring managers, share examples of how you've inspired teams or improved processes in previous roles. We want to see that you can lead the Customer Service Admins effectively.
✨Tip Number 3
Prepare for those tricky interview questions! Think about how you'd handle guest complaints or improve team KPIs. Practising your responses will help you feel more confident and ready to impress.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Cus Service Admin Team Lead – Process & Guest Experience
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for customer service shine through. We want to see how you can inspire a team and enhance guest experiences, so share any relevant stories or examples that highlight your passion.
Highlight Your Leadership Skills: As a potential Team Leader, it’s crucial to showcase your leadership abilities. Talk about your experience in managing teams, setting KPIs, and how you've successfully improved processes in previous roles. We love seeing candidates who can motivate and guide others!
Tailor Your Application: Make sure to customise your application to fit the job description. Use keywords from the listing, like 'process improvement' and 'guest experience', to demonstrate that you understand what we’re looking for. This shows us you’re serious about the role!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values!
How to prepare for a job interview at PGL Travel
✨Know the Company Inside Out
Before your interview, make sure you research the travel company thoroughly. Understand their values, mission, and the products they offer. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As a Customer Service Admin Team Leader, you'll need to inspire your team. Prepare examples of how you've successfully led teams in the past, focusing on how you improved processes or enhanced communication. Be ready to discuss specific KPIs you've set and monitored in previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle guest experiences. Think of scenarios where you've had to resolve conflicts or improve customer satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Demonstrate Cross-Department Collaboration
Since the role involves working across departments, be prepared to discuss how you've collaborated with other teams in the past. Highlight any successful projects where teamwork led to improved guest experiences, showcasing your ability to act as an ambassador for the company's product.
