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- Tasks: Manage tailor-made tours and create unforgettable travel experiences for clients.
- Company: Join a vibrant team dedicated to exceptional customer service in the travel industry.
- Benefits: Fair pay, flexible working options, and 20+ days annual leave.
- Why this job: Make lasting memories for clients while developing your skills in a supportive environment.
- Qualifications: Strong customer service skills, organisation, and attention to detail.
- Other info: Opportunities for professional growth and a commitment to diversity and inclusion.
The predicted salary is between 26227 - 26227 £ per year.
As a key player in our team, you'll be responsible for managing tailor-made tours from start to finish - transforming client enquiries into seamless, memorable travel experiences. You'll create personalised tour plans that match each client's goals, making sure every trip is tailored, exciting, and unforgettable. From start to finish, you'll deliver top-notch customer service - building strong relationships and earning long-term loyalty through every interaction. You'll work closely with our Sales, Commercial, and Customer Delivery teams to keep things running smoothly behind the scenes and out on tour.
Key Qualities
- You're a customer service champion - whether it's over the phone or by email, you know how to connect with people and make their day.
- You're super organised - great at managing your time, staying on top of tasks, and keeping things running smoothly.
- You thrive under pressure - deadlines don't scare you; you stay focused and deliver results when it counts.
- You have an eagle eye for detail - accuracy is your thing, and you take pride in getting things spot on.
- You don't just meet expectations - you go above and beyond to make every experience feel special. Whether it's a thoughtful detail or a last-minute fix, you're all about creating moments that clients remember for all the right reasons.
- You're a team player - ready to jump into our out-of-hours emergency rota a few times a year to help keep things running smoothly.
Benefits
- Fair pay for all - We are committed to aligning our pay rates with the real Living Wage, so our pay rate is £26,227.50.
- Full-time permanent contract.
- Office based with flexible working options available. We value excellence and personal advancement. We will prioritise your professional growth with tailored career development opportunities, mentorship programs and ongoing training.
- No matter your background, ethnicity, age, neurodivergence or anything else… PGL is a place to be yourself, realise your full potential and celebrate what makes you brilliantly unique.
- Happy holidays - 20 days annual leave, which accrues with length of service up to 30 days.
Account Executive in Burnley employer: PGL Travel
Contact Detail:
PGL Travel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Executive in Burnley
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your pitch! Be ready to talk about your experience and how it relates to the role of Account Executive. Keep it engaging and show your passion for creating unforgettable travel experiences.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the position. It’s a great chance to reiterate why you’re the perfect fit for the team.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. Plus, it shows you’re serious about being part of our team!
We think you need these skills to ace Account Executive in Burnley
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've connected with clients and made their day, whether it was over the phone or via email.
Be Organised and Detail-Oriented: We love a candidate who can manage their time well and pay attention to detail. Share examples of how you've kept things running smoothly in previous roles, especially under pressure.
Go Above and Beyond: Don’t just list your responsibilities; tell us about times you went the extra mile for clients. We’re looking for those thoughtful details that create unforgettable experiences.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and get to know you better. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at PGL Travel
✨Know Your Stuff
Before the interview, make sure you understand the company and its values. Familiarise yourself with their tailor-made tours and customer service approach. This will help you demonstrate your enthusiasm and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples of how you've gone above and beyond for customers in the past. Think about specific situations where you turned a challenging enquiry into a memorable experience. This will highlight your ability to connect with clients and deliver exceptional service.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage your time and tasks effectively. You might want to share a story about a time when you juggled multiple responsibilities and still delivered results under pressure. This will show that you can thrive in a fast-paced environment.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of tours they offer, or how they measure success in customer satisfaction. This shows your interest in the role and helps you gauge if it’s the right fit for you.