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- Tasks: Lead teams to create unforgettable experiences for guests at PGL.
- Company: Join PGL, a leader in outdoor adventure and youth development.
- Benefits: Enjoy 25 days leave, birthday off, and paid volunteering days.
- Other info: Inclusive culture that celebrates diversity and personal growth.
- Why this job: Make a real impact on young people's lives while having fun.
- Qualifications: Proven leadership skills and a passion for guest care.
The predicted salary is between 30000 - 40000 £ per year.
PGL is shaping the next generation through extraordinary residential adventures. Our award‑winning programmes help children discover the fun of being outdoors, promote wellbeing, develop character, and build real‑world skills for life.
As a Guest Experience Manager you will lead our activity & guest care teams to provide our customers a magical & memorable PGL experience from the moment they arrive, through to waving them goodbye – leaving them counting down the days until their next visit. This position is actively involved on site, ensuring the happiness of our guests, overseeing our activities and ensuring our team is always providing an enjoyable and safe experience.
You will create a fun, friendly & supportive environment, work in partnership with the on‑site People & Culture team, lead the Guest Experience Team, provide line management, support welfare and wellbeing, and identify and facilitate career development & training opportunities. You will also collaborate with the Lead Activity Specialist and Lead Activity Technician to ensure compliance with our standards across the centre, and be comfortable analysing data – complex rotas, workforce planning, holidays and performance statistics – as well as gathering and analysing customer feedback to implement innovations that keep PGL growing and improving for the future.
Qualifications
- A proven leader of people with superb organisational abilities and guest‑centric approach.
- An approachable and effective communicator, able to develop successful working relationships with a variety of people and teams.
- Enjoys problem solving and thrives when faced with a variety of challenges & deadlines.
- Previous line management experience within guest care/activity delivery & able to coach/train/mentor teams.
- Ideally hold a Level 3 or above in Leadership, Management, Education & Training qualification and a recognised First Aid qualification, though training can be provided.
Above all, it’s our core values of FUN, SAFETY, QUALITY, INCLUSIVITY, TEAMWORK and RESPECT that unite us.
Benefits
- On top of your 25 days annual leave (+ 8 bank holidays), you’ll also enjoy your birthday off, have paid volunteering days to help worthwhile causes and the option to purchase additional holiday.
- A career with ongoing growth, aided development, mentoring, multiple pathways and opportunities to work across different UK or French locations.
- 24/7 access to our Wellbeing Hub alongside our Employee Assistance Program.
- Sector‑leading family friendly policies and a contributory pension.
- Access to our financial wellbeing platform where you can borrow or save directly from your salary.
- Free/discounted PGL breaks for your family & discounts at 800+ retailers.
Inclusive & Supportive Culture
No matter your background, ethnicity, age, neurodivergence or anything else… PGL is a place to be yourself, have fun, use your valuable skills for good and celebrate what makes you brilliantly unique.
Guest Experience Manager in Berwick-Upon-Tweed employer: PGL Travel
Contact Detail:
PGL Travel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Manager in Berwick-Upon-Tweed
✨Tip Number 1
Get to know the company culture! Before your interview, dive into PGL's values and mission. Show us how you align with our core values of FUN, SAFETY, QUALITY, INCLUSIVITY, TEAMWORK, and RESPECT. This will help you stand out as a candidate who truly gets what we're all about.
✨Tip Number 2
Practice your storytelling skills! We love hearing about your past experiences, especially those that highlight your leadership and guest care abilities. Prepare some engaging stories that showcase how you've tackled challenges and created memorable experiences for guests.
✨Tip Number 3
Don’t forget to ask questions! When we chat, come prepared with thoughtful questions about the role and the team. This shows us you're genuinely interested in the position and helps you figure out if PGL is the right fit for you too.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to explore more about our programmes and the amazing opportunities we offer. Let’s make magic happen together!
We think you need these skills to ace Guest Experience Manager in Berwick-Upon-Tweed
Some tips for your application 🫡
Show Your Passion for Guest Experience: When writing your application, let your enthusiasm for creating memorable experiences shine through. Share specific examples of how you've made a positive impact on guests in previous roles – this will show us that you truly understand the importance of guest care.
Be Clear and Concise: We love a well-structured application! Make sure to keep your language clear and to the point. Use bullet points where necessary to highlight your skills and experiences, so we can easily see why you're the perfect fit for the Guest Experience Manager role.
Highlight Your Leadership Skills: As a Guest Experience Manager, you'll be leading teams, so it's crucial to showcase your leadership experience. Talk about times when you've successfully managed a team or mentored others, and how you fostered a fun and supportive environment.
Tailor Your Application to Us: Make sure to align your application with our core values of FUN, SAFETY, QUALITY, INCLUSIVITY, TEAMWORK, and RESPECT. Show us how your personal values match ours, and why you want to be part of the PGL family. Don't forget to apply through our website!
How to prepare for a job interview at PGL Travel
✨Know the PGL Values
Before your interview, make sure you’re familiar with PGL's core values: FUN, SAFETY, QUALITY, INCLUSIVITY, TEAMWORK, and RESPECT. Think about how these values resonate with your own experiences and be ready to share examples of how you've embodied them in your previous roles.
✨Showcase Your Leadership Skills
As a Guest Experience Manager, you'll need to demonstrate your leadership abilities. Prepare specific examples of how you've successfully led teams, managed conflicts, or improved guest experiences in the past. Highlight your coaching and mentoring skills, as these will be crucial for the role.
✨Be Data Savvy
Since the role involves analysing data like rotas and customer feedback, brush up on your analytical skills. Be prepared to discuss how you've used data to drive improvements in guest experiences or team performance. If you have any relevant metrics from past roles, bring those along to showcase your impact.
✨Engage with the Interviewers
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the challenges they face, and how success is measured in this role. This shows your genuine interest in the position and helps you assess if PGL is the right fit for you.