At a Glance
- Tasks: Support the General Manager with organisation, communication, and data analysis to ensure smooth centre operations.
- Company: Join PGL, a leader in outdoor adventure and youth development.
- Benefits: Enjoy 20 days annual leave, birthday off, paid volunteering, and discounts at 800+ retailers.
- Other info: Access to wellbeing resources and career growth opportunities across UK or French locations.
- Why this job: Make a real difference while thriving in a fun, inclusive, and supportive environment.
- Qualifications: Administrative experience is preferred; your character and passion for adventure matter most.
The predicted salary is between 24000 - 28000 £ per year.
Made by adventure PGL shaping the next generation through extraordinary residential adventures. Our award-winning programmes help children discover the fun of being outdoors, promote wellbeing, develop character, and build real-world skills for life.
You’ll use your amazing organisational abilities, communication skills and commercial awareness to support the General Manager of the centre. You could be helping with emails, taking calls, managing diaries, providing data analysis and looking after the cash on centre – basically ensuring the smooth running of the centre. It’s busy work, but it’s never boring!
We’re looking for someone with administrative experience – otherwise no other experience is needed, your character is what we value most.
PGL people are:
- Passionate about adventure and the great outdoors
- Friendly people who flourish in team environments
- Determined and resilient (peak periods are challenging)
Above all, it’s our core values of FUN, SAFETY, QUALITY, INCLUSIVITY, TEAMWORK and RESPECT that unite us.
A place to thrive: No matter your background, ethnicity, age, neurodivergence or anything else … PGL is a place to be yourself, have fun, use your valuable skills for good and celebrate what makes you brilliantly unique.
Fair pay and benefits for all: On top of your 20 days annual leave (+ 8 bank holidays), you’ll also enjoy your birthday off, have paid volunteering days to help worthwhile causes and the option to purchase additional holiday. A career with ongoing growth, aided development, mentoring, multiple pathways and opportunities to work across different UK or French locations. 24/7 access to our Wellbeing Hub alongside our Employee Assistance Program. Sector leading family friendly policies and a contributory pension. Access to our financial wellbeing platform where you can borrow or save directly from your salary. Free/discounted PGL breaks for your family & discounts at 800+ retailers.
We’re part of something bigger: We’re proud to be part of PGL Beyond, a network of educational travel brands which empowers young people to explore, grow and thrive – through exceptional experiences that go beyond the classroom. Together, we’re making a difference.
For any enquiries specific to this role, please email resourcing@pgl.co.uk. We hire the best talent and value a diverse, inclusive team; so, we are dedicated to ensuring our application process is accessible to everyone and are happy to provide helpful adjustments to make it easier to complete. Simply email or call us with detail around the adjustments you need.
However, our top priority is the safety of the guests on our centres. Therefore, all centre based employees and some specific Head Office employees must undergo an Enhanced criminal record check (known as DBS or PVG), which we pay for. You will need to provide a 5-year address history and ID (such as passport/birth certificate). Convictions related to violence, drugs, or safeguarding may affect your application. Not all convictions will disqualify you, as we assess each case individually.
Centre Operations Administrator in Torquay employer: PGL Travel Ltd
PGL is an exceptional employer that fosters a vibrant and inclusive work culture, where your passion for adventure and the outdoors can truly shine. As a Centre Operations Administrator, you'll benefit from generous annual leave, paid volunteering days, and access to a comprehensive Wellbeing Hub, all while contributing to meaningful experiences for young people. With ample opportunities for personal and professional growth across various UK and French locations, PGL is dedicated to supporting your journey in a fun and dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Centre Operations Administrator in Torquay
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at PGL Travel Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like PGL Travel Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Centre Operations Administrator in Torquay
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to PGL Travel Ltd:Your cover letter is your chance to shine! Tell us why you want to work at PGL Travel Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at PGL Travel Ltd!
How to prepare for a job interview at PGL Travel Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
