At a Glance
- Tasks: Lead teams to create unforgettable experiences for guests at PGL.
- Company: Join PGL, a leader in outdoor adventure and youth development.
- Benefits: Enjoy 25 days leave, birthday off, and discounts on family breaks.
- Other info: Inclusive culture with opportunities for growth and development.
- Why this job: Make a real impact on young people's lives through fun and adventure.
- Qualifications: Proven leadership skills and experience in guest care or activity delivery.
The predicted salary is between 30000 - 40000 £ per year.
PGL is shaping the next generation through extraordinary residential adventures. Our award-winning programmes help children discover the fun of being outdoors, promote wellbeing, develop character, and build real-world skills for life. Will you join the adventure?
This exciting role involves leading our activity and guest care teams to provide our customers a magical and memorable PGL experience from the moment they arrive, through to waving them goodbye – leaving them counting down the days until their next visit. The position is actively involved on site, ensuring the happiness of our guests, overseeing activities, and ensuring our team always provides an enjoyable and safe experience. This is achieved by instilling a fun, friendly, and supportive environment, and working in partnership with the on-site People & Culture team to ensure PGL is an incredible place to work and to visit.
You’ll lead our Guest Experience Team, including line management, supporting welfare and wellbeing, and identifying and facilitating career development and training opportunities. You’ll work collaboratively with the Lead Activity Specialist and Lead Activity Technician to ensure compliance with our standards across the centre. You’ll also be comfortable working with data, able to analyse complex rosters, workforce planning, holidays and performance statistics, and gather and analyse customer feedback to implement innovations that keep PGL growing and improving for the future.
Is this you?
- A proven leader of people with superb organisational abilities and a guest‑centric approach.
- An approachable and effective communicator who can develop successful working relationships with a variety of people and teams.
- Enjoys problem solving and thrives when faced with a variety of challenges and deadlines.
- Previous line‑management experience within guest care or activity delivery, and able to coach, train, and mentor teams.
- Ideally holds a Level 3 or above in Leadership, Management, Education & Training qualification and a recognised First Aid qualification, though training can be provided.
Above all, it’s our core values of FUN, SAFETY, QUALITY, INCLUSIVITY, TEAMWORK, and RESPECT that unite us.
A place to thrive
No matter your background, ethnicity, age, neurodivergence, or anything else, PGL is a place to be yourself, have fun, use your valuable skills for good, and celebrate what makes you brilliantly unique.
Fair pay and benefits for all
On top of 25 days annual leave (+ 8 bank holidays), you’ll also enjoy a birthday off, paid volunteering days to help worthwhile causes, and the option to purchase additional holiday. A career with ongoing growth, development, mentoring, multiple pathways, and opportunities to work across different UK or French locations. 24/7 access to our Wellbeing Hub and Employee Assistance Program. Sector‑leading family‑friendly policies and a contributory pension. Access to our financial wellbeing platform where you can borrow or save directly from your salary. Free or discounted PGL breaks for your family and discounts at 800+ retailers.
PGL is committed to ensuring the application process is accessible to everyone. If you require help or adjustments, please let us know.
Guest Experience Manager in Shrewsbury employer: PGL Travel Ltd
PGL is an exceptional employer that fosters a vibrant and inclusive work culture, where every team member can thrive while making a meaningful impact on young people's lives. With generous benefits such as 25 days annual leave, paid volunteering days, and access to a Wellbeing Hub, PGL prioritises employee wellbeing and development. As a Guest Experience Manager, you'll lead a passionate team in creating unforgettable experiences for guests, all while enjoying opportunities for career growth across various UK or French locations.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Experience Manager in Shrewsbury
✨Tip Number 1
Get to know the company culture! Before your interview, dive into PGL's values and mission. Show us how you align with our core values of FUN, SAFETY, QUALITY, INCLUSIVITY, TEAMWORK, and RESPECT. This will help you stand out as a candidate who truly gets what we're about.
✨Tip Number 2
Practice your storytelling skills! We love hearing about your past experiences, especially those that highlight your leadership and guest care abilities. Prepare some engaging stories that showcase how you've made a difference in previous roles, and be ready to share them during your interview.
✨Tip Number 3
Don’t forget to ask questions! Interviews are a two-way street, so come prepared with thoughtful questions about the role and the team. This shows us you're genuinely interested and helps you figure out if PGL is the right fit for you too.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to explore more about PGL and the amazing opportunities we offer. Let’s make this adventure happen together!
We think you need these skills to ace Guest Experience Manager in Shrewsbury
Some tips for your application 🫡
Show Your Passion for Guest Experience:When writing your application, let your enthusiasm for creating memorable experiences shine through. We want to see how you can bring the magic of PGL to life and make a difference in our guests' adventures.
Highlight Your Leadership Skills:As a Guest Experience Manager, you'll be leading teams, so make sure to showcase your previous line-management experience. Share examples of how you've coached and developed others, and how you foster a fun and supportive environment.
Be Data Savvy:Don’t forget to mention your ability to work with data! We love candidates who can analyse performance statistics and customer feedback. Show us how you've used data to drive improvements in guest experiences in the past.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you're keen to join the PGL adventure!
How to prepare for a job interview at PGL Travel Ltd
✨Know the PGL Values
Before your interview, make sure you’re familiar with PGL's core values: FUN, SAFETY, QUALITY, INCLUSIVITY, TEAMWORK, and RESPECT. Think about how these values resonate with your own experiences and be ready to share examples that demonstrate your alignment with them.
✨Showcase Your Leadership Skills
As a Guest Experience Manager, you'll need to lead teams effectively. Prepare specific examples of your previous line-management experience, focusing on how you've coached, trained, and mentored your team members. Highlight any successful outcomes from your leadership.
✨Be Data Savvy
Since the role involves analysing complex rosters and performance statistics, brush up on your data analysis skills. Be prepared to discuss how you've used data in past roles to improve guest experiences or operational efficiency. This will show your analytical mindset.
✨Prepare for Problem-Solving Scenarios
Expect to face some situational questions during your interview. Think of challenges you've encountered in guest care or activity delivery and how you resolved them. This will demonstrate your problem-solving abilities and your capacity to thrive under pressure.
