At a Glance
- Tasks: Engage with teachers and youth leaders to book exciting adventure camps for children.
- Company: Join PGL, a leading adventure company dedicated to creating unforgettable experiences.
- Benefits: Enjoy 20 days annual leave, birthday off, and discounts on holidays and retail.
- Other info: Flexible working options and a supportive environment where you can thrive.
- Why this job: Make a real difference in children's lives while developing your customer service skills.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 28000 - 29000 £ per year.
Make a difference as a Customer Service Advisor. Permanent contract – starting September 2026. Salary: £26,383.50 (FTE) plus OTE full commission and bonus roughly £1,900. Working 30 hours per week, 9 am – 3 pm Monday to Friday, term time only. Office based with flexible working options available.
Responsibilities
- The Customer Service Team manages school and group bookings for PGL’s UK Adventure centres, generating over £60 million in revenue annually.
- Interact with teachers, youth group leaders and uniformed groups (cubs, scouts, guides, brownies) to book groups of children into our camps.
- Manage all pre‑travel administration and ensure accurate records.
- Provide a high level of customer service to meet customers’ needs and secure future re‑bookings.
- Handle most contact by telephone, delivering solutions in a professional and engaging manner.
Qualifications
- Excellent verbal and written communication skills with a professional, helpful telephone manner.
- A keen listener who appreciates customers’ needs and offers attractive solutions.
- Strong organisational skills and keen attention to detail.
Benefits
- 20 days annual leave (+ bank holidays) and an extra day off on your birthday.
- Paid time‑off for volunteering worthwhile causes.
- 24/7 access to our Wellbeing Hub and Employee Assistance Programme.
- Access to a financial wellbeing platform for financial assistance.
- Discounts and savings at a wide range of retailers.
- PGL discounted holidays and a 20% discount in all on‑site shops.
EEO Statement
No matter your background, ethnicity, age, neurodivergence or anything else, PGL is a place to be yourself, realise your full potential and celebrate what makes you brilliantly unique.
Pre‑employment Check
All centre‑based employees and certain Head Office employees must undergo an enhanced criminal record check (DBS or PVG), which we pay for. Candidates will need to provide a 5‑year address history and ID (e.g., passport or birth certificate). Convictions related to violence, drugs or safeguarding may affect the application, though each case is assessed individually.
Customer Service Advisor - Term-Time employer: PGL Travel Ltd
PGL is an exceptional employer, offering a supportive work culture that prioritises employee wellbeing and growth. With flexible working options, generous benefits including 20 days annual leave plus bank holidays, and opportunities for volunteering, PGL fosters an environment where you can thrive both personally and professionally. Join us in making a meaningful impact as a Customer Service Advisor at our vibrant adventure centres, where your contributions will be valued and celebrated.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Term-Time
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like PGL Travel Ltd and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at PGL Travel Ltd and let us see your personality shine through!
We think you need these skills to ace Customer Service Advisor - Term-Time
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and PGL Travel Ltd.
Get Familiar with Our Brand:Before applying, take some time to learn about PGL Travel Ltd and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at PGL Travel Ltd
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress PGL Travel Ltd.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which PGL Travel Ltd will surely appreciate.
