At a Glance
- Tasks: Help manage school bookings and provide top-notch customer service in a vibrant team.
- Company: Join PGL, a leader in outdoor adventures for young people.
- Benefits: Enjoy competitive pay, flexible hours, and 20 days holiday plus your birthday off.
- Other info: Be part of a diverse team that values your unique contributions.
- Why this job: Make a real difference in children's lives while developing your skills.
- Qualifications: Strong communication skills and a knack for organisation are key.
The predicted salary is between 26383 - 26383 £ per year.
Salary & Working Hours: £26,383.50 plus OTE full commission and bonus is circa £1900. Working 37.5 hours per week, Monday to Friday. Office based with flexible working options available.
About PGL: PGL is shaping the next generation through extraordinary residential adventures. Our award-winning programmes help children discover the fun of being outdoors, promote wellbeing, develop character, and build real-world skills for life.
Make a difference as a Customer Service Advisor: Our friendly and bustling Customer Service Team helps manage school and group bookings for PGL's UK Adventure centres, generating revenue in excess of £60 million a year. Within this role, you will be interacting with teachers, youth group leaders and uniformed groups (such as cubs, scouts, guides, and brownies) to book groups of children into our camps and effectively manage all pre-travel administration. You will provide a high level of customer service in order to meet customers' needs and to secure future re-bookings. Working in a vibrant, open-plan office, you will play a crucial part in the continued growth and success of PGL. Most of the contact you'll make will be over the phone which can often be challenging, given the busy schedules teachers have to work to.
Is this you?
- Excellent verbal and written communication skills with a professional and helpful telephone manner.
- A fantastic listener who is able to appreciate our customer’s needs and provide attractive solutions.
- Strong organisational skills and keen attention to detail.
A place to thrive: Be a part of a company that values excellence and personal advancement. We will prioritise your professional growth with tailored career development opportunities, mentorship programmes and ongoing training. No matter your background, ethnicity, age, neurodivergence or anything else… PGL is a place to be yourself, realise your full potential and celebrate what makes you brilliantly unique.
Fair pay and benefits for all: Happy holidays – 20 days annual leave (+ bank holidays). You’ll also enjoy an extra day off on your birthday and the opportunity to purchase additional leave. Paid time-off to volunteer your time to worthwhile causes. 24/7 access to our Wellbeing Hub alongside our Employee Assistance Programme. Access to our financial wellbeing platform for financial assistance if you need it. Big savings and exclusive perks at 100s of high‑street retailers. PGL discounted holidays and a 20% discount in all our on‑site shops.
For a full Job Description and Personal Specification please click here. We hire the best talent and value a diverse, inclusive team; so, we are dedicated to ensuring our application process is accessible to everyone and are happy to provide helpful adjustments to make it easier to complete. Simply email or call us with detail around the adjustments you need. However, our top priority is the safety of the guests on our centres. Therefore, all centre‑based employees and some specific Head Office employees must undergo an Enhanced criminal record check (known as DBS or PVG), which we pay for. You will need to provide a 5‑year address history and ID (such as passport/birth certificate). Convictions related to violence, drugs, or safeguarding may affect your application. Not all convictions will disqualify you, as we assess each case individually.
Customer Service Advisor employer: PGL Travel Ltd
PGL is an exceptional employer that fosters a vibrant and inclusive work culture, prioritising personal growth and professional development for all employees. With flexible working options, generous holiday allowances, and a commitment to employee wellbeing, PGL offers a rewarding environment where you can thrive while making a meaningful impact on the lives of young people through outdoor adventures.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at PGL Travel Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like PGL Travel Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to PGL Travel Ltd:Your cover letter is your chance to shine! Tell us why you want to work at PGL Travel Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at PGL Travel Ltd!
How to prepare for a job interview at PGL Travel Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
