Guest Experience Assistant Manager

Earn £31,144 (live-off rate) per annum (pro-rata) (our pay system is benchmarked and fair) Full Time Fixed Term Contract from 16/03/26 – 30/08/26 Use your leadership skills for good PGL creates extraordinary breakthroughs for children through active and life-affirming experiences in the great outdoors. But that’s not all… we’re part of something bigger. We’re powered by PGL Beyond, a group of inspiring companies with a shared purpose to deliver enriching and transformative experiences to the younger generation. By joining PGL, you’ll play a key role in delivering on our mission to make outdoor education more impactful, sustainable, and inclusive for future generations. Excited? So are we! Make a difference as a Guest Experience Assistant Manager Reporting to the Guest Experience Manager, you’ll lead our activity able to understand complex rotas, workforce planning, holidays and performance statistics relating to the team. You’ll also be required to gather and analyse customer feedback able to coach and develop teams to reach their full potential A guest-centric outlook through being approachable and a great communicator Superb organisational abilities and able to make data lead decisions Enjoys problem solving and thrives when faced with a variety of complexities so, we are dedicated to ensuring our application process is accessible to everyone and are happy to provide helpful adjustments to make it easier to complete. Simply email or call us with detail around the adjustments you need. However, our top priority is the safety of the guests on our centres. Therefore, all centre based employees and some specific Head Office employees must undergo an Enhanced criminal record check (known as DBS or PVG), which we pay for. You will need to provide a 5-year address history and ID (such as passport/birth certificate). Convictions related to violence, drugs, or safeguarding may affect your application. Not all convictions will disqualify you, as we assess each case individually.