Customer Service Advisor in Cheltenham

At Places for People, we hire People, not numbers! We are more interested in hiring someone that embodies our People Promises. That’s someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK’s leading Social Enterprise, we’re dedicated to creating inclusive and thriving Communities for both our Customers and Employees.

As part of Places for People Group, Derwent FM are experts in providing facilities management solutions for university campus buildings and student accommodation. Our service is focused on our partnership approach with our clients and the student experience.

We are looking to recruit a Customer Service Advisor on a permanent basis. You will be responsible for the delivery of outstanding customer service, providing an exceptional meet & greet service as well as supporting Back of House functions such as parcel delivery and contractor liaising. You will also be asked to assist with organising events.

Each team member is willing to learn about other roles within the team and assist each other with workload. We are constantly looking at ways to improve our service and suggestions for improvement are welcomed. This role is based at Gloucester, Pittville Student Village, Albert Road, Cheltenham, Gloucestershire, GL52 3JG.

The working hours are:

• Sunday and Monday 7:45am – 6:00pm
• Tuesday 11:00am – 6:00pm
• Wednesday and Thursday 12:15pm – 6:00pm

At Places for People, we are committed to a safe working place so a basic DBS check is mandatory.

A ‘can do’ attitude and good attention to detail are required. The role will require high levels of customer service with efficient and effective planning. It is important to be able to have a direct, calm and professional manner. The successful candidate will have:

• Experience in a similar role (Receptionist or customer service experience)
• Worked with IT packages such as MS Word, Excel
• Excellent communication skills

We are a large diverse and ambitious business, which will give you all the challenge you could wish for. Comprehensive benefits package with each role, including a competitive salary with a salary review yearly. Training and development. Extra perks including huge discounts and offers from shops, cinemas and much more.

If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us.

As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided they meet the essential criteria for the role. If you would like to be considered under this scheme, please indicate this in your application. We are dedicated to creating a supportive and accessible recruitment process for all.

We understand the importance of a supportive and inclusive work culture so please talk to us at interview about flexibility you may need. We can’t promise to give you exactly what you want, but we promise not to judge you for asking.

At Places for People, safeguarding is everyone’s responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability.