At a Glance
- Tasks: Deliver outstanding customer service and support event organisation.
- Company: Places for People, where we hire people, not numbers!
- Benefits: Competitive salary, yearly reviews, training, and exclusive discounts.
- Other info: Inclusive recruitment process with guaranteed interviews for eligible candidates.
- Why this job: Join a community-focused team and make a real difference every day.
- Qualifications: Customer service experience and strong communication skills required.
The predicted salary is between 25000 - 32000 £ per year.
At Places for People, we hire People, not numbers! If you like the sound of one of our jobs, you might be just who we're looking for. We value experience and track record, but we also look for someone who embodies our People Promises – doing the right thing, being enthusiastic, motivated to grow, believing in community spirit, respectful and enjoying their work.
We are recruiting a Customer Service Advisor on a permanent basis. The role includes delivering outstanding customer service, providing an exceptional meet & greet service, supporting back‑of‑house functions such as parcel delivery and contractor liaising, and assisting with organising events. The position is based on site five days a week at Brunswick House, 87 Newmarket Road, Cambridge, CB5 8EN with working hours of 9:00 – 17:30 on a rota basis. Each team member is encouraged to learn about other roles within the team and assist with workload. We constantly seek to improve our service and welcome suggestions for improvement.
We are committed to a safe working environment, so a basic DBS check is mandatory.
A ‘can do’ attitude and good attention to detail are required. The role demands high levels of customer service, efficient and effective planning, and the ability to maintain a direct, calm and professional manner.
- Experience in a similar role (Receptionist or customer service experience)
- Worked within the property industry
- Experience with IT packages such as MS Word and Excel
- Excellent communication skills
Benefits include:
- Competitive salary with a yearly review
- Training and development opportunities
- Extra perks including significant discounts and offers from shops, cinemas and more
At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people and adults at risk from harm, abuse and neglect. We follow robust safeguarding policies and procedures, ensuring all employees, volunteers and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre‑employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment. By joining Places for People, you are expected to contribute to our safeguarding culture and report concerns in line with our policies.
We are committed to creating an inclusive and accessible recruitment process. We offer a guaranteed interview to candidates who are disabled, neurodiverse or have served in the Armed Forces, provided they meet the essential criteria for the role. Please indicate if you would like to be considered under this scheme. We also welcome requests for reasonable adjustments to support your application or interview experience.
Customer Service Advisor in Cambridge employer: PfP Students
PfP Students in Hatfield is an excellent employer, offering a supportive work culture that values diversity and teamwork. With a focus on employee growth through training opportunities and a range of benefits including a healthcare cashback plan, bonus scheme, and pension contributions, this role as a Maintenance Technician promises job security and a rewarding career path in a vibrant community.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Cambridge
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at PfP Students. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like PfP Students before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Cambridge
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to PfP Students:Your cover letter is your chance to shine! Tell us why you want to work at PfP Students specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at PfP Students!
How to prepare for a job interview at PfP Students
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
