Property Management Assistant in Penrith

PFK Estate Agency Ltd is looking for a full-time Property Management Assistant to join our Residential Lettings team, working closely alongside the Department Manager. This is an excellent opportunity for someone with previous residential lettings experience who is looking to develop their career within a busy and professional environment. We would also welcome applications from individuals looking to start a career in the property sector, as full training and support will be provided, including the opportunity to gain an ARLA qualification.

As legislation within the residential lettings sector continues to evolve, we are committed to supporting your professional development through training courses, webinars, industry updates, and access to specialist advice and guidance.

• Ensuring our property portfolio remains compliant and that all statutory certificates and documentation are up to date.
• Administering new tenancies for both managed and non-managed properties.
• Preparing associated legal documentation to current tenancies.
• Processing tenant reference applications and liaising with landlords regarding the results.
• Responding to landlord and tenant enquiries by telephone, email, and in person.
• Keeping up to date with legislation and regulatory changes affecting the residential lettings sector.
• Managing maintenance issues and coordinating repairs with contractors.
• Arranging and conducting property management visits across our managed portfolio and preparing reports for landlords.
• Using industry software, Office 365, and internal systems to maintain accurate records.
• Monitoring and progressing contractor works to ensure jobs are completed efficiently.
• Assisting with the management of client accounts and related administration.
• Advising Landlords of new legislation changes that will affect them.
• Maintaining high standards of customer service at all times.
• You may need to assist with other departments outside your current role at times.

• Enthusiastic, motivated, and eager to learn.
• Friendly, professional, and confident when communicating with clients and colleagues.
• Highly organised with excellent attention to detail.
• Able to prioritise workloads and manage multiple tasks effectively.
• Comfortable working both independently and as part of a team.
• Competent in Microsoft Office 365 and general computer systems.
• Committed to delivering excellent customer service.
• Willing to attend training courses and industry events, which may occasionally take place outside normal working hours.
• Full Driving licence.
• Previous experience within residential lettings, property management, or estate agency.
• Knowledge of current residential lettings legislation and compliance requirements.
• ARLA qualification or willingness to work towards obtaining one, and we will cover the costs.

• Full training and ongoing professional development.
• Support towards obtaining ARLA qualifications.
• A varied and rewarding role within a respected local estate agency.
• Opportunities for career progression within the business.
• A supportive and professional team environment.
• Day off for your birthday.
• 20 days annual leave, which increases to 25 days after 5 years, plus bank holidays.
• Annual Bonus if departmental target is met.
• Working hours Monday – Friday / 9 am-5 pm / 35 hours per week.
• Salary- £23,133 per annum - Increased salary if ARLA qualified or once ARLA qualification gained.

After 150 years in business, we understand that our most valuable resource is our people. We seek to identify and develop the future leaders of our business through a range of inspirational training and management support, ensuring that our strengths, people, culture and business continue to flourish.