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- Tasks: Innovate customer experiences and drive projects from intake to MVP using AI tools.
- Company: Leading pharmaceutical company focused on cutting-edge customer experience.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact in customer experience with innovative AI-driven solutions.
- Qualifications: Significant experience in CX/UX roles and familiarity with AI-powered tools.
- Other info: Collaborative environment with a focus on results and communication.
The predicted salary is between 48000 - 72000 £ per year.
A leading pharmaceutical company is seeking a Senior Manager CX Lead to innovate customer experiences by driving projects from intake to MVP. The ideal candidate has significant prior experience in CX/UX roles and familiarity with AI-powered tools.
Responsibilities include:
- Developing journey maps
- Collaborating with various stakeholders
The role is hybrid-based in the UK, requiring a collaborative, results-oriented mindset and excellent communication skills.
Senior CX Lead — AI-Driven Customer Experience & MVPs employer: Pfizer, S.A. de C.V
Contact Detail:
Pfizer, S.A. de C.V Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior CX Lead — AI-Driven Customer Experience & MVPs
✨Tip Number 1
Network like a pro! Reach out to folks in the industry on LinkedIn or at events. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your CX/UX projects, especially those involving AI tools. This will give you an edge and demonstrate your hands-on experience.
✨Tip Number 3
Prepare for interviews by practising common questions related to customer experience and AI. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Senior CX Lead — AI-Driven Customer Experience & MVPs
Some tips for your application 🫡
Show Off Your CX/UX Experience: Make sure to highlight your previous roles in CX/UX. We want to see how you've driven projects and innovated customer experiences before, so don’t hold back on those details!
Get Familiar with AI Tools: Since this role involves AI-driven customer experiences, it’s a good idea to mention any experience you have with AI-powered tools. We love seeing candidates who are up-to-date with the latest tech!
Collaboration is Key: This position requires working with various stakeholders, so be sure to showcase your teamwork skills. Share examples of how you’ve collaborated effectively in past projects to achieve results.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Pfizer, S.A. de C.V
✨Know Your CX Inside Out
Make sure you brush up on your customer experience knowledge, especially in relation to AI-driven tools. Be ready to discuss specific projects you've led and how you innovated customer journeys. This will show that you’re not just familiar with the concepts but have practical experience.
✨Showcase Your Collaboration Skills
Since the role requires working with various stakeholders, prepare examples of how you've successfully collaborated in the past. Think about times when you brought different teams together to achieve a common goal, and be ready to share those stories.
✨Prepare Journey Maps
As developing journey maps is part of the job, consider bringing a sample or two to discuss during the interview. This will demonstrate your hands-on experience and give you a chance to showcase your strategic thinking and creativity.
✨Communicate Clearly and Confidently
Excellent communication skills are a must for this role. Practice articulating your thoughts clearly and confidently. You might want to do a mock interview with a friend to get comfortable discussing your experiences and ideas in a concise manner.
