Healthcare Partnership Manager - Haematology Oncology UK in Liverpool

Role Summary: Healthcare Partnership Manager — Account Manager role, working in partnership with the NHS to create an environment that maximises patient access to Pfizer breakthrough medicines.

Responsibilities

• Customer Effectiveness: Identify, build and maintain strong relationships and partnerships with key customers (prescribers and non-prescribers), organisations and networks within an Integrated Care System (ICS) to deliver account plan goals and objectives. Tailor and deliver account value propositions based on excellent insight, delivering sustainable customer solutions for all decision‐making customers within Integrated Care Systems in England and the devolved nations, at system, place and neighbourhood levels, to maximise sales of Pfizer brands and deliver value to the NHS and patients. Demonstrate excellent brand, disease, environmental knowledge and competence to deliver system value to customers. Consistently demonstrate first‐class account selling and management, and develop key clinical and payor customer experts to maximise the appropriate use of medicines and benefits for patients. Operate with a Digital‐First multichannel mindset, demonstrating high capability and deployment of digital technology and channels to further enhance customer experience, maximise colleague efficiency and ensure optimal patient access to medicines.
• Business Planning: Develop, deliver and review aspirational, gold‐standard account plans.
• Local Access: Create an environment that ensures maximum access, uptake and enhanced patient experience of Pfizer medicines in the UK. Collaborate with local NHS Networks and health economies to develop and implement business plans that secure funding and service provision for the use of Pfizer medicines. Ensure patient access through optimal positioning/prescribing in patient pathways, formularies and guidelines. Support HCPs and payer customers in developing local patient‐pathway and service redesign to drive patient diagnosis and treatment for existing and launch medicines.
• Collaboration: Work collaboratively with cross‐functional head office and field colleagues to direct resource deployment and drive delivery of account plans. Provide an unrivalled approach to collaborating and optimising synergies within Integrated Care Systems, relevant integrated care bodies, One Pfizer and customer networks. Share intelligence and customer insights with marketing and other key stakeholders to influence brand strategy and identify opportunities to co‐tailor programs and solutions. Act as a gateway to navigate the customer to the right resource via the right channel, reflecting this approach in account plans. Deliver performance with integrity, operating with a strong commitment to compliance rules and regulations including the ABPI Code of Practice. Role‐model Pfizer Purpose, Values & Behaviour, ensuring a diverse and inclusive culture where everyone can thrive.
• Non‐Promotional Activities: Position Pfizer as partner of choice in service development and patient experience initiatives, identifying, developing and delivering collaborative programmes with aligned healthcare organisations. Maintain and apply knowledge of the ABPI Code and Pfizer policies regarding Collaborative Working and provision of Grants and Donations, keeping a clear separation from promotional responsibilities.

Qualifications

• Leadership: Influence without authority, seize accountability and effective decision‐making in a complex environment.
• Communication: Demonstrable track record of effective cross‐functional working, facilitation skills and strategic thinking.
• Strategic Thinking: Promote ongoing learning agility and continuous professional development for self and others, demonstrating a growth mindset. Ability to gain the ABPI Medical Representatives Exam (or equivalent) within the first two years of employment. Fully conversant with requirements of the ABPI Code of Practice. Compliance with credentialing requirements to access certain customer groups. Valid driving licence.

Preferred Qualifications

• Extensive healthcare experience and successful account management. Additional senior‐level expectations: sought out by colleagues as a subject‐matter expert for support and guidance; mentor and coach peers; demonstrate proactive leadership at regional and national levels; consistently seek new opportunities to improve internal processes and external customer engagement.

Work Schedule, Travel and Environment

Role involves a mix of face‐to‐face and remote working based on customer preference and business need. Occasional overnight away travel required.

Other Information

• Oncology specific additions / non‐promotional responsibilities: Provide Patient Experience Managers with insight and support to develop initiatives to improve the cancer patient experience. Provide project consultancy or administrative support to Collaborative Working and Donation projects in line with ABPI Code of Practice and Pfizer policies and procedures.

Purpose: Breakthroughs that change patients' lives... At Pfizer we are a patient‐centric company, guided by four values: courage, joy, equity, and excellence. Our breakthrough culture is dedicated to transforming millions of lives.

Digital Transformation Strategy: We are leading the way in adopting new data, modelling and automation solutions to further digitize and accelerate drug discovery and development, aiming to enhance health outcomes and the patient experience.

Flexibility: We aim to create a trusting, flexible workplace culture that encourages employees to achieve work‐life harmony, attract talent and enable everyone to be their best working self.

Equal Employment Opportunity: We believe that a diverse and inclusive workforce is crucial to building a successful business. As an employer, Pfizer is committed to celebrating diversity in all its forms, encouraging applicants to put their best self forward and providing reasonable adjustments for those with disabilities.

Disability Confident: Pfizer is a Disability Confident Employer and encourages applicants to seek support and reasonable adjustments.