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- Tasks: Manage customer accounts and master data in SAP for a global supply chain.
- Company: Join a leading pharmaceutical company dedicated to improving patient care.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Dynamic role with opportunities to work on cross-functional projects.
- Why this job: Make a real difference in healthcare by ensuring medicines reach patients effectively.
- Qualifications: GCSEs in Maths and English, plus customer service experience.
The predicted salary is between 30000 - 40000 £ per year.
The Customer Validation & Master Data Representative plays a critical role within the Global Supply Chain (GSC) platform. The role works closely with internal teams and external partners to manage customer account setup, validation, and master data within SAP. This position supports a network of ~21,000 customers across Pfizer's Direct‑To‑Pharmacy (DTP) and Direct Account supply chains. The role ensures compliant implementation of policies and procedures, while enabling effective medicines distribution so that patients receive treatments where and when needed.
Customer Account Set‑up & Data Maintenance
- Identify and validate new account requests and update existing customer account data using SAP, in line with SOPs.
- Liaise directly with customers for additional information relating to trading status or account requirements.
- Resolve internal and external queries regarding customer master data.
- Maintain accurate records of customer queries and ensure timely, compliant resolutions.
- Conduct periodic customer account revalidations as required.
Performance Measures
- Most updates processed by the next working day.
- Queries typically answered within one working day.
- Revalidations completed within SOP‑defined timeframes.
Validation & Tracking of Licences/Authorisations
- Perform periodic checks to ensure medicines are not supplied to unregistered or unlicensed premises.
- Track licence updates during grace periods and liaise with customers to obtain outstanding documentation.
- Ensure compliance with GDP (Good Distribution Practice) to maintain product integrity.
Performance Measures
- Monthly audit reports submitted to manager.
- Positive audit outcomes and feedback.
System Issue Management
- Monitor daily account data interfaces between Pfizer and Alliance Healthcare.
- Identify, investigate, and resolve system errors on the same day.
- Escalate system or interface issues when required.
Performance Measures
- Accuracy and speed of issue resolution.
- Feedback from manager and business partners.
Continuous Improvement
- Act as a subject matter expert for allocated processes.
- Recommend and support implementation of continuous improvement initiatives.
- Contribute to business change activities and ad‑hoc process improvement projects.
Performance Measures
- Demonstration of change agility.
- Successful adoption of process improvements that increase compliance and efficiency.
Mailbox, Filing & Records Management
- Ensure all enquiries and requests are actioned on the day of receipt.
- Maintain accurate filing and archiving systems for customer account documentation.
Performance Measures
- Timely responses and compliance with audit expectations.
- Positive feedback from stakeholders.
Cross‑functional Projects and Initiatives
- Support and participate in wider GSC projects to enhance platform performance and innovation.
Performance Measures
- Contribution to project delivery within expected timeframes.
- Stakeholder feedback on impact and engagement.
Skills, Knowledge & Qualifications
- GCSEs or equivalent, including Maths and English.
- Customer service experience, particularly handling complex or challenging enquiries (phone and email).
- Strong general IT skills, including Microsoft Office.
- Accuracy and attention to detail under pressure.
- Strong decision‑making abilities.
- Excellent written and verbal communication.
- Strong interpersonal skills and ability to work collaboratively.
- Ability to work in a dynamic, multitasking environment.
- Data analysis capability.
Preferred
- Business‑to‑Business (B2B) experience.
- Experience working with SAP ERP.
Core Competencies
- Business Acumen
- Customer Focus
- Computer Literacy
- Data Management
- Continuous Improvement
- Decisive Action
- Accountability
- Self‑Awareness
Customer Validation & Master Data Representative employer: Pfizer Inc.
Contact Detail:
Pfizer Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Validation & Master Data Representative
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at companies you're interested in. A friendly chat can open doors and give you insights that job descriptions just can't.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and data management. We recommend role-playing with a friend or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! Bring examples of how you've handled complex enquiries or improved processes in previous roles. This will help you stand out as a candidate who can contribute to continuous improvement.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Customer Validation & Master Data Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Validation & Master Data Representative role. Highlight your experience with customer service, data management, and any relevant IT skills, especially if you've worked with SAP before. We want to see how you fit into our world!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with our needs. Don’t forget to mention your ability to handle complex enquiries and your attention to detail – we love that!
Showcase Your Communication Skills: Since this role involves liaising with customers and internal teams, make sure your written application reflects your excellent communication skills. Keep it clear, concise, and professional. We appreciate good communication just as much as you do!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Pfizer Inc.
✨Know Your SAP Basics
Since the role involves managing customer data within SAP, make sure you brush up on your SAP knowledge. Familiarise yourself with common functions and terminology used in the system. This will not only help you answer technical questions but also show your enthusiasm for the role.
✨Demonstrate Customer Service Skills
Prepare examples from your past experiences where you've successfully handled complex customer enquiries. Highlight your ability to resolve issues quickly and effectively, as this is crucial for maintaining customer satisfaction in the role.
✨Showcase Your Attention to Detail
Given the importance of accuracy in managing customer data, be ready to discuss how you ensure precision in your work. You might want to share specific strategies or tools you use to maintain high standards, especially under pressure.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and decision-making abilities. Think about potential challenges you might face in the role and how you would approach them, particularly regarding compliance and data management.