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- Tasks: Manage daily operations at our assessment centre and support the team in achieving targets.
- Company: Join a caring and professional medical assessment provider with a focus on teamwork.
- Benefits: Enjoy 25 days leave, health plans, and a supportive work environment.
- Other info: Full-time role in Redhill with opportunities for career growth and development.
- Why this job: Make a real difference in people's lives while developing your skills in a dynamic setting.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 26436 - 26436 £ per year.
IPRS PFAS is an independent provider of quality medical assessments using a network of specialist health practitioners based in various clinics, mostly around the Southeast of the UK. We pride ourselves on being professional, caring and having a great knowledge in our field valuing teamwork as one of our greatest strengths. We listen to customers, claimants and our colleagues to help our continual learning and development.
We are looking for a Unit Coordinator who has excellent receptionist, customer service and administration skills to join the team working at our Assessment Centre/Clinic in Redhill.
Main duties- Oversee and manage the daily administrative operations of the assessment centre/clinic reception.
- Liaise regularly with Coordinators, Service Delivery, Clinical Delivery, and Customer Services teams across locations.
- Welcome individuals, record attendance, and confirm Data Protection and identity verification checks.
- Keep individuals informed of appointment delays and manage queries, information requests, and complaints.
- Accurately update records using bespoke computer systems and comply with Corporate Data Protection policies.
- Undertake First Aid and Fire Marshall training, follow Health and Safety policies, and perform site checks.
- Manage booked slots and collaborate with Senior Management, CSL, and HPs to achieve centre and individual targets.
- Compile and submit reports, liaise with clinical colleagues, and support the centre in meeting KPIs and overall business objectives.
- Maintain the appearance and readiness of all rooms, equipment, and supplies, and ensure filing systems for patient records are accurate.
- Answer, direct, and make telephone calls, addressing queries as needed.
- Arrange additional services for the assessment centre/clinic, such as interpreters.
- Collate weekly slot submissions and update PRS diaries accurately.
- Ensure professional behaviour, appearance, and adherence to organisational policies and procedures.
- Qualifications: GNVQ/NVQ Level 2 qualification or equivalent in Customer Service (desirable).
- 4 GCSE/O level passes A-C or equivalent, including English and Maths (essential).
- A minimum of two years customer service reception experience (essential).
- Experience in customer service/reception roles, including interacting with medical professionals and patients.
- Proficient in Microsoft programs and databases, with experience managing a team in a target-driven environment.
- Salary: £26,436.80 per annum.
- Position: Full-time, permanent.
- Location: Redhill - Site based (with occasional WFH).
- Hours: 40 hours per week, Monday to Friday.
- 25 days annual leave + Bank Holidays.
- Company pension scheme matched up to 6%.
- Life assurance.
- Westfield Health Cash Plan.
- Professional subscription subsidies.
- Employee Assistance Programme (including confidential counselling).
- High-street discounts.
- Moving Day Leave.
- Volunteering days.
- Environmental initiatives.
- Free eye tests every 2 years.
- Free annual flu vaccination.
- £1,500 'Recruit a Friend' bonus.
At PFAS, we value and promote diversity and are committed to equality of opportunity for all. We are proudly Disability Confident employers and as such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.
Unit co-ordinator in Surrey employer: PFAS (Personal Functional Assessment Services)
Contact Detail:
PFAS (Personal Functional Assessment Services) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Unit co-ordinator in Surrey
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on IPRS PFAS. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your customer service experience aligns with the role of Unit Coordinator. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your skills! Be ready to discuss specific examples from your past roles that highlight your administration and customer service skills. Use the STAR method (Situation, Task, Action, Result) to structure your responses and make them impactful.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’d be a fantastic fit for the Unit Coordinator role!
We think you need these skills to ace Unit co-ordinator in Surrey
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service and administration skills. We want to see how your experience aligns with the role of Unit Coordinator, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about joining our team at IPRS PFAS and how you can contribute to our mission of providing quality medical assessments.
Showcase Teamwork Skills: Since we value teamwork, mention any experiences where you’ve successfully collaborated with others. Whether it’s in a previous job or a project, let us know how you work well with a team!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at PFAS (Personal Functional Assessment Services)
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Unit Coordinator. Familiarise yourself with the daily operations of an assessment centre and be ready to discuss how your skills in customer service and administration can contribute to the team's success.
✨Showcase Your Communication Skills
As this role involves liaising with various teams and managing queries, it's crucial to demonstrate your excellent communication abilities. Prepare examples of how you've effectively handled customer interactions or resolved complaints in previous roles to highlight your experience.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills, especially in high-pressure situations. Think of scenarios where you had to manage appointment delays or handle difficult customers, and explain how you approached these challenges while maintaining professionalism.
✨Highlight Your Teamwork Experience
Since teamwork is a key strength for the company, be prepared to discuss your experiences working collaboratively. Share specific examples of how you've contributed to team goals or supported colleagues in achieving targets, showcasing your ability to work well within a team environment.